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UserPeek description
UserPeek is a user research tool that helps businesses test the usability of their websites and apps. It records real users as they navigate your product and provides video feedback, letting you see firsthand how people interact with your designs. This helps identify areas of confusion or frustration and provides insights to improve your product's user experience. UserPeek offers access to a diverse panel of testers to match your target audience.
Who is UserPeek best for
UserPeek is a user research platform ideal for small businesses seeking to enhance their website and app usability. It records user interactions, providing video feedback to pinpoint areas for improvement. UserPeek offers a usage-based pricing model starting at $55 per tester.
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Best for small businesses.
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Suitable for various industries.
UserPeek features
| Supported UserPeek fully supports unmoderated usability testing, allowing participants to complete tasks at their own pace. |
| Supported UserPeek supports feedback analysis with automated tagging and advanced data analytics. |
| Supported UserPeek supports pre-launch product testing with concept testing and agile UX testing. |
UserPeek pricing
The commentary is based on 2 reviews from UserPeek TrustPilot reviews.
All plans include unlimited projects, test templates, advanced test templates, annotation & tagging, AI speech-to-text transcripts, clips & highlight reels and reporting.
See the UserPeek pricing page.
$55 per tester. Unlimited projects, test templates, advanced test templates, annotation & tagging, AI Speech-to-text transcripts, clips & highlight reels and reporting.
5 testers/month included. $39 per additional tester. Credit rollover. Unlimited projects, advanced test templates, annotation & tagging, AI Speech-to-text transcripts, clips & highlight reels and reporting.
10 testers/month included. 3 seats included. Credit rollover. Unlimited projects, advanced test templates, annotation & tagging, AI Speech-to-text transcripts, clips & highlight reels, team collaboration features and advanced metrics & reporting.
UserPeek alternatives
Qualtrics CoreXMBetter for enterprise companies. A UserPeek alternative best for large-scale quantitative data collection and market research. More industry applications.Read more
TryMyUIBetter for Healthcare, E-commerce, Education, Real Estate, Media & Entertainment, Software/IT, Marketing, and Professional Services. A strong UserPeek competitor for mobile app testing.Read more
UserBobBetter for small to medium businesses, particularly those focused on e-commerce and marketing. It has more momentum and offers more affordable pricing.Read more
SurveyMonkeyBetter for collecting and analyzing feedback via surveys. A good UserPeek alternative for larger companies and various industries. More widely reviewed and rated higher. Offers more integrations with other business apps.Read more
Microsoft FormsBetter for enterprise companies and diverse industries. A Microsoft Forms alternative for gathering feedback and creating surveys, quizzes, and polls. Seamless Microsoft 365 integration. More affordable.Read more
ScreebBetter for SaaS and finance companies. Gathers feedback directly within your website or app. Easy to use with good customer support.Read more
UserPeek FAQ
UserPeek is a user research platform that allows companies to test the usability of their websites and apps. It records real users interacting with your product, providing video feedback and insights into user behavior. This helps identify usability issues and improve the user experience. UserPeek offers access to a diverse panel of testers.
What is UserPeek and what does UserPeek do?
UserPeek is a user research platform that allows companies to test the usability of their websites and apps. It records real users interacting with your product, providing video feedback and insights into user behavior. This helps identify usability issues and improve the user experience. UserPeek offers access to a diverse panel of testers.
UserPeek integrates with popular design and project management tools like Figma, AdobeXD, Sketch, InVision, Maze, and Trello. This streamlines workflows and allows you to easily share user feedback. It also integrates with Slack.
How does UserPeek integrate with other tools?
UserPeek integrates with popular design and project management tools like Figma, AdobeXD, Sketch, InVision, Maze, and Trello. This streamlines workflows and allows you to easily share user feedback. It also integrates with Slack.
UserPeek's main competitors include TryMyUI and UserBob, both offering user testing services with video feedback. Other alternatives are Qualtrics CoreXM and SurveyMonkey, which provide broader feedback solutions, and Microsoft Forms for basic surveys. Screeb also offers in-app feedback tools.
What the main competitors of UserPeek?
UserPeek's main competitors include TryMyUI and UserBob, both offering user testing services with video feedback. Other alternatives are Qualtrics CoreXM and SurveyMonkey, which provide broader feedback solutions, and Microsoft Forms for basic surveys. Screeb also offers in-app feedback tools.
Yes, UserPeek is a legitimate user research platform. It's a safe and useful tool for gathering user feedback on website and app usability, particularly for smaller businesses. However, consider exploring alternatives like TryMyUI or UserBob if budget is a concern.
Is UserPeek legit?
Yes, UserPeek is a legitimate user research platform. It's a safe and useful tool for gathering user feedback on website and app usability, particularly for smaller businesses. However, consider exploring alternatives like TryMyUI or UserBob if budget is a concern.
UserPeek pricing includes the Flex plan at $55 per tester, ideal for individuals; the Grow plan at $211/month for iterative testing; and the Pro plan with custom pricing for teams. Is UserPeek worth it? The best plan depends on your testing frequency and team size.
How much does UserPeek cost?
UserPeek pricing includes the Flex plan at $55 per tester, ideal for individuals; the Grow plan at $211/month for iterative testing; and the Pro plan with custom pricing for teams. Is UserPeek worth it? The best plan depends on your testing frequency and team size.
UserPeek's customer service appears to be problematic based on available reviews. Some users report experiencing unresponsive communication and difficulties with payment for completed tests. Therefore, proceeding with caution is recommended.
Is UserPeek customer service good?
UserPeek's customer service appears to be problematic based on available reviews. Some users report experiencing unresponsive communication and difficulties with payment for completed tests. Therefore, proceeding with caution is recommended.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.