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Upland Panviva description
Upland Panviva is a knowledge management software designed for large businesses in regulated industries like healthcare and finance. It goes beyond simple Q&A by using AI to guide employees towards better decisions in real-time. Panviva ensures accurate information is delivered to customer service agents, boosting their productivity and helping them maintain compliance with industry regulations. It offers flexible solutions that can grow with your business, from basic document management to fully integrated AI guidance.
Who is Upland Panviva best for
Upland Panviva is a user-friendly knowledge management platform ideal for large enterprises in regulated industries like healthcare and finance. It offers AI-powered guidance, boosting employee productivity and ensuring compliance. Users praise its intuitive interface and seamless integrations, while some note limitations in formatting and reporting.
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Best for medium to large businesses, especially enterprises.
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Ideal for regulated industries like finance, healthcare, and media.
Upland Panviva features
| Supported Panviva supports content authoring with no-code tools and templates. |
| Supported Panviva offers centralized knowledge management designed for customer service, improving information access and utilization. |
| Supported Panviva offers AI-powered agent assist with suggested responses and knowledge base articles. |
| Supported Panviva integrates with CRM systems like Salesforce, unifying communication and customer data. |
| Supported Panviva supports compliance with features like single source of truth, AI guidance, and integrations. |
| Supported Panviva prioritizes employee access to company information through guided knowledge management. |
| Supported Panviva uses AI to provide real-time guidance and recommendations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Upland Panviva reviews
We've summarised 91 Upland Panviva reviews (Upland Panviva G2 reviews) and summarised the main points below.
- Highly praised for its user-friendly interface for both admins and end-users.
- Excellent customer support, consistently rated as phenomenal.
- Offers a wide range of content types and flexible customization options.
- Seamless integration with other systems and platforms is a major plus.
- Real-time guidance and step-by-step instructions are highly valued.
- Panviva\'s formatting capabilities are limited, making it difficult to create visually appealing documents.
- The need to manually tag keywords for search results can be challenging.
- Limited reporting and analytics capabilities need improvement.
- Creating and perfecting new pages can be time-consuming.
- Global find-and-replace functionality is buggy and limited.
Upland Panviva alternatives
ShelfGrows faster and better for contact centers. Improved search and content management features. Lacks robust formatting and global find-and-replace. Panviva alternative.Read more
GuruMore suitable for mid-sized companies and integrates with Slack and Microsoft Teams. Focuses on internal search, knowledge sharing, and process documentation. Has broader industry applicability but lacks specific compliance features. Grows faster than Panviva.Read more
UnleashBetter for finding information across existing software. Has stronger customer support and easier implementation. More momentum based on employee growth. Lacks robust knowledge management features like compliance management and AI-guided decision-making. Not suitable for regulated industries like healthcare and finance.Read more
BOTWISEMore suitable for midsize and enterprise businesses. Has more momentum based on employee growth. Broader industry fit. Focuses on efficient information retrieval through AI-powered search within existing tools. A good Upland Panviva competitor or alternative.Read more
Upland Panviva FAQ
What is Upland Panviva and what does Upland Panviva do?
Upland Panviva is a knowledge management solution using AI-powered guidance for better decision-making. It's designed for large enterprises in regulated industries like healthcare and finance, helping customer service agents maintain compliance and boost productivity by delivering accurate information in real-time. It integrates with CRM systems and offers flexible solutions.
How does Upland Panviva integrate with other tools?
Upland Panviva integrates with CRM systems like Salesforce, unifying customer data and communications. It also offers integrations to support compliance and a flexible architecture to accommodate future integrations as your business evolves. It connects various data sources to ensure employees can quickly find the information they need.
What the main competitors of Upland Panviva?
Top alternatives to Upland Panviva include Shelf, Guru, and BOTWISE. These competitors offer similar knowledge management solutions, focusing on improved information access, streamlined workflows, and AI-powered assistance. They cater to various business sizes and integrate with popular workplace tools.
Is Upland Panviva legit?
Yes, Upland Panviva is a legitimate knowledge management software solution. It's known for its user-friendly interface and excellent customer support. Upland Panviva offers AI-guided decision-making and integrates with CRM systems, making it a safe and helpful tool for large businesses.
How much does Upland Panviva cost?
I cannot find pricing information for Upland Panviva. Contact the vendor directly to obtain a quote and determine if the product is worth it for your needs. Consider factors like your budget and required features when making your decision.
Is Upland Panviva customer service good?
Upland Panviva's customer service receives overwhelmingly positive feedback. Users describe the support as "phenomenal," "exceptional," and consistently helpful with quick response times. The readily available assistance and proactive communication from support staff contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.