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Twin description
Twin is a platform that automates customer communications using voice and chatbots. It offers various tools like customizable chatbots for messaging and social media, voice bots for calls and surveys, and a unified platform for managing customer interactions. Twin integrates with popular CRM systems and communication channels. It's designed to help businesses improve efficiency and reduce costs associated with customer service, marketing, and sales.
Who is using Twin?
Who is Twin best for
Twin automates customer communications with voice and chatbots. Users praise its ease of use and integrations, especially with WhatsApp. However, some have reported occasional crashes and limited customization. Best for medium to large businesses in retail, e-commerce, logistics, or hospitality looking to streamline customer interactions.
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Best for medium to large businesses (100+ employees).
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Ideal for retail, e-commerce, logistics, and hospitality.
Twin features
| Supported Twin's VoiceBots offer flexible dialogue scenarios and realistic voices for engaging customer interactions. |
| Supported Twin's Chatbots enable seamless switching between channels while maintaining context. |
| Supported Twin's operator panel provides a centralized hub for managing and analyzing customer conversations. |
| Supported Twin's website widget ensures continuous customer support, even outside of business hours. |
| Supported Twin integrates with various platforms, including CRM systems, messengers, social networks, Google Sheets, Avito, and ChatGPT. |
| Supported Twin offers a comprehensive platform for automating client interactions, including voice and chatbots, chat platform, and a website widget for lead capture. |
Twin reviews
- Easy to use and implement with a user-friendly interface
- Excellent customer support, responsive and helpful
- Seamless WhatsApp integration for customer communication
- Good integration with various tools and systems
- Useful for automating customer interactions and improving workflow
- Occasional crashes and freezing, especially when handling large datasets
- Limited customization options for certain features
- Integration issues and compatibility problems with some systems
- Performance can be slow or laggy at times
- Pricing can be high for smaller businesses
Twin alternatives
MtalkzBetter for businesses focused on SMS and WhatsApp engagement. More suitable for smaller businesses.Read more
Qlik AutoMLBetter for predictive modeling with no-code approach. Has slower momentum and documented performance lags.Read more
yellow.aiBetter suited for enterprise-level businesses needing AI-powered customer service automation. It offers more integrations and focuses on human-like conversations. However, it has a more complex user interface and higher pricing.Read more
TensorFlowBetter for users with coding experience in machine learning. More complex and geared towards developers and data scientists. Open-source TensorFlow is a free Twin alternative.Read more
CarbonBetter for connecting data to Large Language Models. Focuses on AI and technology startups. Designed for developers.Read more
SAS Visual Data Mining and Machine LearningBetter suited for enterprise users with existing data science teams. More focused on data visualization, model building, and data management. Has stronger website traffic growth momentum. Less user-friendly, potentially requiring specialized knowledge. Costlier, especially compared to open-source alternatives.Read more
Twin FAQ
What is Twin and what does Twin do?
Twin is a customer communication automation platform using voice and chatbots. It offers customizable bots for messaging, social media, voice calls, and surveys, all within a unified platform. Twin integrates with popular CRM systems and aims to improve efficiency and reduce customer interaction costs.
How does Twin integrate with other tools?
Twin integrates with various platforms, including popular CRM systems, messengers, social networks, Google Sheets, Avito, and ChatGPT, enabling streamlined workflows and enhanced communication capabilities.
What the main competitors of Twin?
Alternatives to Twin include Mtalkz for multi-channel communication, yellow.ai for AI-powered chatbots, and Qlik AutoML for predictive modeling. These competitors offer similar customer interaction automation features for various business needs.
Is Twin legit?
Twin appears to be a legitimate platform. User reviews highlight its ease of use and helpful customer support. However, some users mention occasional crashes and limited customization. Consider these factors when evaluating Twin for your needs.
How much does Twin cost?
I cannot find pricing details for Twin. Contact Twin directly for product pricing or explore alternatives if budget is a primary concern.
Is Twin customer service good?
Twin's customer support receives positive feedback, with users describing it as "excellent," "responsive," and "helpful." They are known for quickly resolving issues and providing good service. However, some users have reported limited support availability when facing difficulties.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.