Last updated on
Ratings
timetoreply - Success description
Timetoreply - Success is an email analytics tool designed for customer service teams using Outlook or Gmail. It provides real-time data on email response times and helps teams improve their efficiency. The software offers insights into individual and team performance, allowing managers to track key metrics like average reply time and SLA adherence. It also includes features like automated alerts for missed emails and reports on customer service performance. Timetoreply - Success is suitable for various industries including insurance, travel, and professional services, helping them enhance customer satisfaction and revenue by optimizing email communication.
Who is timetoreply - Success best for
Timetoreply - Success is an email analytics tool for customer service teams using Outlook or Gmail. It provides real-time data on email response times, helping teams improve efficiency. It offers insights into individual and team performance, tracks metrics like average reply time, and includes automated alerts for missed emails. This helps enhance customer satisfaction and revenue by optimizing email communication.
-
Best for small to mid-sized businesses.
-
Suitable for customer service teams in insurance, travel, and professional services.
timetoreply - Success features
| Supported Timetoreply offers customizable dashboards to track email performance metrics. |
| Supported Email notifications are supported via real-time alerts within the email client. |
| Supported Email analytics include volume, response times, and some sender insights. |
timetoreply - Success pricing
See the timetoreply - Success pricing page.
timetoreply - Success alternatives
FrontBetter for larger organizations and a wider range of industries. Offers more robust features like shared inbox, live chat, and AI-powered assistance. A Front alternative or competitor to consider.Read more
Pointofmail.comBetter fit for smaller companies. Offers email recall and content modification after sending.Read more
HiverBetter for larger businesses and specific industries like finance and ecommerce. Offers more collaboration features such as shared inbox, drafts collaboration, and omnichannel communication. However, users dislike email duplication issues and inconsistent notifications. More expensive and has less momentum.Read more
GmeliusBetter for collaboration within Gmail and offers more integrations. A strong timetoreply competitor for teams focused on productivity and communication. Gmelius is growing faster and fits a wider range of company sizes and industries. However, some users dislike its performance and mobile app.Read more
ConfluenceBetter for enterprise companies. More versatile for general project management and documentation. A Confluence alternative for team collaboration and knowledge sharing.Read more
Remail.aiMore focused on AI-powered email generation and writing assistance. Better for individual professionals looking to streamline their email workflows. Easier to use, according to user reviews. Has more momentum.Read more
timetoreply - Success FAQ
What is timetoreply - Success and what does timetoreply - Success do?
Timetoreply - Success is an email analytics tool for customer service teams using Outlook or Gmail. It provides real-time data on email response times, helping teams improve efficiency and track key metrics. It also offers automated alerts for missed emails and reports on customer service performance.
How does timetoreply - Success integrate with other tools?
timetoreply - Success integrates directly with Gmail and Outlook, providing real-time email analytics within these platforms. There is no information available about integrations with other tools.
What the main competitors of timetoreply - Success?
Alternatives to timetoreply - Success include Front, Pointofmail.com, Hiver, and Gmelius. These competitors offer similar email management and analytics features, catering to customer service teams seeking improved efficiency and response times. They often integrate with existing email clients like Gmail and Outlook.
Is timetoreply - Success legit?
Yes, timetoreply - Success is a legitimate email analytics tool. It's designed for customer service teams using Outlook or Gmail seeking to improve response times and track key performance metrics. User reviews on G2 and TrustPilot rate it favorably.
How much does timetoreply - Success cost?
I couldn't find pricing details for timetoreply - Success. For the most current pricing information, I recommend checking their website or contacting their sales team.
Is timetoreply - Success customer service good?
Customers praise timetoreply - Success's customer service for its responsiveness and helpfulness. They consistently provide quick answers and effective solutions, contributing to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.