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Spruce Health description
Spruce Health is a HIPAA-compliant communication platform for healthcare providers. It combines secure messaging, phone calls, video conferencing, and e-fax into one platform. Spruce Health also offers features like team messaging, appointment scheduling, and workflow automation. It aims to improve patient engagement and streamline healthcare operations by centralizing communication channels. Spruce Health is suitable for individual providers and healthcare organizations of varying sizes.
What companies are using Spruce Health?
Who is Spruce Health best for
Spruce Health offers a HIPAA-compliant communication platform with secure messaging, telehealth, and phone calls. Users praise its user-friendly interface and convenient mobile access. However, some find customer support difficult to reach and dislike the lack of group messaging. Best for small practices seeking a centralized communication solution.
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Best for small practices seeking HIPAA-compliant communication.
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Ideal for healthcare providers needing secure messaging, telehealth, and phone.
Spruce Health features
| Supported Spruce Health offers HIPAA-compliant two-way texting between patients and providers. |
| Supported Spruce Health allows HIPAA compliant secure text messaging. |
| Supported Spruce allows staff to communicate securely with each other. |
| Supported Spruce Health enables secure video calls between patients and providers. |
| Supported Spruce Health supports telehealth via secure video calling and messaging. |
| Supported Spruce Health is HIPAA compliant and offers a Business Associate Agreement (BAA). |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Spruce Health reviews
We've summarised 298 Spruce Health reviews (Spruce Health G2 reviews) and summarised the main points below.
- HIPAA-compliant communication platform for secure messaging, calls, and video
- Offers phone, fax, and secure texting capabilities all within one app
- User-friendly interface for both providers and patients
- Convenient access on mobile and desktop devices
- Responsive customer support, available via in-app messaging/email
- Difficult to contact customer support; no phone number available, only email/in-app messaging
- Inbound calls only show as "Spruce Call" and do not display the actual phone number, which can lead to missed calls
- No group messaging feature; users have to send individual messages
- Phone tree setup is complex and requires multiple steps
- No option for tiered pricing; users pay for features they may not use
Spruce Health pricing
The commentary is based on 33 reviews from Spruce Health G2 reviews.
Spruce Health is generally considered affordable, especially for solo practitioners and small teams. However, some users find the higher-tier pricing plans expensive when scaling their organizations, particularly as certain features require upgrading. The basic plan's value is frequently praised.
Users sentiment
See the Spruce Health pricing page.
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Spruce Health has a free trial.
Basic
Provides simple and robust HIPAA compliance, a business associate agreement (BAA), an advanced medical phone system, secure app-based messaging, 2-way SMS texting, secure team chat, video telemedicine, team organization and practice administration tools, user access controls, contact and patient list management, clinical questionnaires, scheduled messages, saved messages, auto-replies, e-fax, dedicated support, auto-attendant phone trees (IVR), VoIP desk phones, missed-call text-back, scheduled auto-replies and call routing, urgent-escalation and after-hours triage, bulk (broadcast) messaging, mobile payments, integrations, and API access.
Communicator
Includes all the features of the Basic plan plus additional features not specified in the provided text.
Spruce Health alternatives
CarepatronBetter suited for larger organizations seeking practice management tools, including billing, EHR, and telehealth. Carepatron is growing faster and offers a free plan.Read more
NetSfere for HealthcareHas more momentum based on employee growth. Lacks features like workflow automation and specific calling features. No pricing or ideal customer profile information is available. A Spruce Health competitor and alternative.Read more
Power DiaryBetter suited for managing appointments, billing, and client information. Offers more robust reporting and analytics features. Integrates with Xero and Mailchimp. A Spruce Health competitor focusing on practice management and administrative tasks.Read more
zHealthBetter suited for wellness providers like chiropractors, physical therapists, and massage therapists. zHealth offers customizable SOAP notes, practice management system integrations, and a user-friendly interface praised in user reviews.Read more
Webex AppBetter for broader business needs beyond healthcare. More suitable for general communication and collaboration. Offers AI powered features. Free plan available.Read more
Spruce Health FAQ
What is Spruce Health and what does Spruce Health do?
Spruce Health is a HIPAA-compliant platform designed for secure healthcare communication. It consolidates messaging, phone calls, video, and fax into one app, streamlining workflows for providers and improving patient engagement. It offers telehealth features and team messaging.
How does Spruce Health integrate with other tools?
Spruce Health integrates with electronic health record (EHR) systems and other healthcare tools. It offers a robust API for custom integrations and supports popular platforms. This connectivity streamlines workflows and improves data sharing for better patient care.
What the main competitors of Spruce Health?
Top alternatives to Spruce Health include Carepatron, Power Diary, and NetSfere for Healthcare. These platforms offer similar functionality such as HIPAA-compliant messaging, telehealth features, and streamlined workflows for healthcare providers. For broader communication needs, Slack is also a viable option.
Is Spruce Health legit?
Yes, Spruce Health is a legitimate and safe HIPAA-compliant communication platform for healthcare providers. It offers secure messaging, telehealth features, and integrates phone calls, video conferencing, and e-fax into a single platform. Spruce Health is generally well-regarded for its user-friendly interface and comprehensive features.
How much does Spruce Health cost?
Spruce Health's Basic plan costs $24 per user per month and the Communicator plan is $49 per user per month. A one-time $19 fee applies for outbound SMS. They also offer a 14-day free trial, making it easy to assess if the product is worth the cost for your needs.
Is Spruce Health customer service good?
Spruce Health's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others express frustration with the lack of a direct phone number and slow response times. Some users mention difficulty getting timely technical support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.