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SoftDent description
SoftDent by Carestream is a dental practice management software designed for improved efficiency. It offers a suite of tools to help manage and increase productivity for dental practices of all sizes. SoftDent aims to simplify daily operations and streamline workflows for a smoother practice experience.
Who is SoftDent best for
SoftDent, by Carestream, simplifies daily operations for dental practices of all sizes. It offers comprehensive features like scheduling, insurance management, patient records, and treatment planning. Users praise its easy-to-use interface and paperless charting. However, some report software crashes, complex reporting, and integration issues. SoftDent is best for practices seeking an all-in-one solution but should be carefully evaluated by those with existing integrated systems.
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Ideal for small, medium, and large dental practices (1-1000+ employees).
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Best fit for healthcare providers, especially dental practices.
SoftDent features
| Supported SoftDent allows posting both patient and insurance payments. |
| Supported SoftDent offers a patient portal for patient communication and information access. |
| Supported SoftDent supports storing and managing patient insurance information, including eligibility checks. |
| Supported SoftDent allows generating and sending patient statements, including automated options. |
| Supported SoftDent allows creating and managing patient treatment plans. |
| Supported SoftDent allows creating and managing patient records, including financial and clinical information. |
| Supported SoftDent allows users to schedule, reschedule, and likely cancel appointments. |
SoftDent reviews
We've summarised 21 SoftDent reviews (SoftDent G2 reviews) and summarised the main points below.
- Easy-to-use interface for scheduling and charting.
- Comprehensive features covering most practice management needs.
- Simple and helpful insurance filing process.
- Effective for paperless charting and document management.
- Sticky notes feature on appointments is useful for staff communication.
- Difficult to configure custom reports and email integration is not simple.
- No easy way to organize and view insurance payment breakdowns.
- Software frequently crashes and freezes, impacting workflow.
- Integration issues with other software, especially Dexis and some x-ray systems.
- Tedious checkout process with too many prompts and inaccurate calculations.
SoftDent alternatives
CarepatronBetter fit for a wider range of healthcare businesses, and has more momentum. Offers telehealth and a free plan.Read more
Carestream Dental ImagingMore focused on image management. Lower rated on Glassdoor and has less momentum. Lacks features like patient portal, billing, and appointment scheduling.Read more
BestosysBetter for doctors and dentists focusing on patient relationships and practice growth. Higher ratings on Capterra. Strong WhatsApp integration for messaging and reminders. Bestosys is a good SoftDent alternative.Read more
zHealthBetter for wellness providers like chiropractors, physical therapists, and massage therapists. Higher rated by users. More affordable pricing plans.Read more
CareStackHas stronger momentum. Offers multiple practice support, financial reports, clinical notes, and payment tracking.Read more
SoftDent FAQ
What is SoftDent and what does SoftDent do?
SoftDent, by Carestream, is a dental practice management software streamlining workflows for increased efficiency. It offers tools for patient records, scheduling, insurance management, treatment planning, and patient communication through a dedicated portal. SoftDent is designed for practices of all sizes.
How does SoftDent integrate with other tools?
SoftDent integrates with other Carestream Dental systems, but its integration with third-party applications, especially Dexis and some x-ray systems, has been reported to cause issues by some users. It offers features like email communication and custom reporting, though configuring them can be complex.
What the main competitors of SoftDent?
Top alternatives to SoftDent include CareStack, Eaglesoft, and Carepatron. These dental practice management solutions offer similar features such as scheduling, billing, patient engagement, and reporting tools. Other competitors include Bestosys and zHealth software.
Is SoftDent legit?
SoftDent is a legitimate dental practice management software by Carestream. User reviews highlight its ease of use and comprehensive features. However, some users have reported software crashes, integration issues, and a tedious checkout process. Consider these factors when evaluating if SoftDent is safe and suitable for your needs.
How much does SoftDent cost?
I cannot find pricing information for SoftDent. Contact SoftDent directly to determine whether the product is worth the investment based on your specific needs.
Is SoftDent customer service good?
Based on the available reviews, SoftDent's customer service receives mixed feedback. While some appreciate the demographics page information, others find accessing reports and account setup challenging, often requiring direct calls to support for assistance. Some users consider the software antiquated and not problem-solving.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.