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CareStack description
CareStack is a cloud-based dental practice management software designed for practices of all sizes. It offers a comprehensive suite of tools, including scheduling, billing, patient engagement, and reporting features. CareStack aims to simplify practice operations and boost efficiency through automation and centralized data management. Its features include online scheduling, integrated payments, treatment planning, electronic signatures, and automated reminders, all designed to improve patient care and streamline administrative tasks. CareStack is committed to providing excellent customer support and ongoing updates to meet evolving industry needs.
Who is CareStack best for
CareStack is a cloud-based dental practice management software best for small and medium-sized practices. Users love its comprehensive features and responsive customer support. However, some find the initial learning curve steep and dislike the complexities of insurance billing. It offers online booking, treatment planning, and automated reminders to streamline workflows and enhance patient care.
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Best fit for small to medium-sized dental practices.
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Ideal for healthcare practices, especially dental clinics.
CareStack features
| Supported CareStack allows creating and managing treatment plans, including phases and time estimates. |
| Supported CareStack allows customizing existing reports and dashboards to track specific metrics. |
| Supported CareStack offers automated appointment reminders via email, text, and voice calls. |
| Supported CareStack offers a patient portal for accessing information and communicating with the practice. |
| Supported CareStack allows online booking via a patient portal and website integration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
CareStack reviews
We've summarised 139 CareStack reviews (CareStack Capterra reviews and CareStack G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, readily available via various channels.
- Comprehensive features, minimizing the need for third-party integrations.
- Cloud-based accessibility, enabling remote work and multi-location management.
- User-friendly interface, facilitating easy navigation and task completion after the initial learning curve.
- Continuous improvements and updates based on user feedback.
- Difficult ledger adjustments and corrections.
- Insurance billing complexities, especially with primary and secondary claims.
- Limited mobile functionality and no mobile app.
- Occasional software glitches and slowdowns, especially after updates.
- Steep initial learning curve due to the software's robust nature.
CareStack pricing
The commentary is based on 12 reviews from CareStack Capterra reviews and CareStack G2 reviews.
CareStack's pricing model is mentioned as having a "high cost of entry" but offering long-term cost savings by consolidating various software needs. Some reviewers find add-on pricing excessive, while others appreciate the elimination of multiple platform subscriptions. A few users mention complexities in applying payments and discounts, indicating potential hidden costs associated with training and support.
Users sentiment
See the CareStack pricing page.
CareStack alternatives
CarepatronBetter suited for a broader range of healthcare professionals beyond dentistry. Has a free plan and is growing faster. Features telehealth capabilities not present in Carestack. Users find the templates useful but dislike the template design and occasional slowdowns. A strong CareStack competitor and CareStack alternative.Read more
BestosysBetter rated by users. Stronger focus on patient communication and practice growth tools. A CareStack alternative or competitor focusing on doctors and dentists.Read more
DenticonBetter ratings and more positive pricing. Has slower momentum. Not suitable for finance, education, professional services, agriculture, or automotive industries. Lacks patient portal, online booking, treatment planning, and customizable reports.Read more
Dentrix AscendHas less momentum. A CareStack alternative, Dentrix Ascend, has better ratings.Read more
EaglesoftHas less momentum. Lacks online booking and automated appointment reminders. Users report difficulties with report customization, glitches, and compatibility issues.Read more
CareStack FAQ
What is CareStack and what does CareStack do?
CareStack is a cloud-based dental practice management software that streamlines operations and improves patient care. It offers tools for scheduling, billing, patient engagement, and reporting, helping practices of all sizes enhance efficiency and centralize data management. It includes online scheduling, integrated payments, and treatment planning.
How does CareStack integrate with other tools?
CareStack integrates with various tools to enhance its functionality. It offers a patient portal for online booking and communication, and facilitates treatment planning, electronic signatures, and automated reminders. While it aims to minimize the need for third-party integrations, some users note complexities with insurance billing.
What the main competitors of CareStack?
Top alternatives to CareStack include Dentrix Ascend, Denticon, Eaglesoft, and Sensei Cloud. These platforms offer similar features, such as patient scheduling, billing, and charting functionalities, catering to various dental practice sizes and needs.
Is CareStack legit?
CareStack is a legitimate cloud-based dental practice management software. User reviews praise its comprehensive features and responsive customer support. However, potential users should be aware of the initial learning curve and occasional software glitches.
How much does CareStack cost?
CareStack doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific practice needs.
Is CareStack customer service good?
CareStack's customer service receives positive feedback, with users highlighting the responsive and helpful support team. While resources like CareStack University are available, some users find certain support interactions unhelpful, referring them to articles instead of direct assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.