Last updated on
Company health
Ratings
Skimmer description
Skimmer is cloud-based software designed for pool service companies. It helps businesses manage customers, schedules, routes, employee tasks, service reports, and billing. Skimmer aims to replace paper processes with a digital system accessible through a mobile app.
Who is Skimmer best for
Skimmer is cloud-based software designed for pool service companies to manage customers, schedules, routes, and billing. Users love Skimmer's easy-to-use interface, automated reports, and excellent customer support. However, some users mention limited mobile app functionality and occasional glitches. Skimmer replaces paper processes with a digital system, accessible via a mobile app.
-
Best for small to medium-sized pool service businesses.
-
Ideal for pool service businesses in retail, manufacturing, real estate, construction, and hospitality.
Skimmer features
| Supported Skimmer supports real-time tracking of technician progress and location. |
| Supported Skimmer offers recurring billing via its AutoPay feature. |
| Supported Skimmer offers a mobile app for pool service technicians to manage operations and customer interactions. |
| Supported Skimmer allows route optimization for technicians to minimize travel time and costs. |
| Supported Skimmer allows scheduling technicians for specific routes and time slots. |
| Supported Skimmer generates detailed service reports including chemical readings and dosages. |
| Supported Skimmer supports customer service and chemical usage history tracking. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Skimmer reviews
We've summarised 158 Skimmer reviews (Skimmer Capterra reviews) and summarised the main points below.
- Excellent and responsive customer support, always available to resolve issues.
- Easy-to-use interface for technicians, with efficient route scheduling and customizable checklists.
- Professional service reports with photos, sent automatically to customers.
- Comprehensive customer management and service history tracking.
- Time-saving automation for scheduling, invoicing, and customer communication.
- Limited functionality on the mobile app compared to the desktop version, especially for broadcast emails, billing, and full access to features.
- Difficulty in adding products and managing pricing on the mobile app.
- Occasional glitches, freezing, and syncing issues, especially with photos and Quickbooks integration.
- Lack of robust inventory management and procurement features.
- Autopay feature limitations for work orders and difficulty managing convenience fees.
Skimmer pricing
The commentary is based on 34 reviews from Skimmer Capterra reviews.
Skimmer's pricing is generally considered fair and reasonable, especially given its features and functionality. Some users mention price increases, but most feel it's worth the cost, citing time savings and improved customer communication as justification for the expense. A few users would like a simpler, all-inclusive pricing structure.
Users sentiment
See the Skimmer pricing page.
-
Skimmer has a free trial.
Getting Started
Includes unlimited technicians and admins, customers and service locations, visits per location, route builder, one-time & recurring work orders, invoicing, online payments, and financial reporting, 5 photos per visit, 20 photos per location, shopping list, service reports and emails, service texts ($0.029/message), and customer support lite.
Scaling Up
Includes all features in the Getting Started plan plus productivity reporting, LSI & dosing calculator powered by Orenda, unlimited service texts (free), 20 photos per visit, 40 photos per location, route optimization, required checklist items, quotes & estimates, broadcast emails, and live phone support.
Owning the Market
Includes everything in the Scaling Up plan and adds 30 photos per visit, 50 photos per location, custom reports, integrations, priority support, and a dedicated success manager.
Skimmer alternatives
Pool BrainBetter for proactively reducing customer complaints. Offers offline functionality and a customer portal. Rated 5/5 on Capterra. Initial setup can be overwhelming.Read more
CCStorageBetter for self-storage businesses. Specifically designed for the self-storage industry. More affordable pricing structure. Excellent customer support and ease of use.Read more
Fast TrackBetter for online gaming businesses. More AI-driven features. Has more momentum.Read more
BigChangeBetter for larger businesses with field service teams needing CRM, quoting, and vehicle tracking. A BigChange alternative for pool service may need supplemental software.Read more
ConrepBetter for staffing and professional services. A Skimmer alternative focused on applicant tracking, project management, and financial management.Read more
fielddBetter for businesses with field employees working at client locations. Has AI-powered scheduling and dispatching. Offers online booking and point-of-sale features. Is growing faster.Read more
Skimmer FAQ
What is Skimmer and what does Skimmer do?
Skimmer is cloud-based pool service software. It helps pool service businesses manage customers, scheduling, routes, employee tasks, and billing. It offers a mobile app, route optimization, service reports, and recurring billing. Skimmer replaces paper processes with a digital system.
How does Skimmer integrate with other tools?
Skimmer integrates with QuickBooks for financial reporting. Users have reported some syncing issues with this integration, particularly with photos. Information regarding other integrations is limited.
What the main competitors of Skimmer?
Alternatives to Skimmer include Pool Brain, which offers similar pool service management features, and Housecall Pro, a broader solution for home service businesses. Fieldd is another option, focusing on businesses with employees working at client locations.
Is Skimmer legit?
Skimmer appears to be a legitimate software. It receives positive reviews for ease of use and customer support. However, some users mention mobile app limitations and occasional glitches. Consider exploring alternatives if these are critical factors for your business.
How much does Skimmer cost?
Skimmer's pricing starts at $1.00 per month for the Getting Started plan. The Scaling Up plan is $2.00 per month. For large businesses, the Owning the Market plan offers custom pricing. Is Skimmer worth it? The tiered pricing allows businesses of all sizes to find a suitable option.
Is Skimmer customer service good?
Skimmer's customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and ability to resolve issues efficiently. Customers appreciate the personalized support and quick responses, contributing to a positive overall experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.