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ShipMonk description
ShipMonk is a tech-focused order fulfillment company that helps online businesses streamline their shipping and logistics. They provide warehousing, inventory management, order processing, and shipping services, all managed through their software. With a network of fulfillment centers across the US, Canada, Mexico, and Europe, ShipMonk enables faster and cheaper delivery for growing ecommerce brands.
Who is ShipMonk best for
ShipMonk is a tech-focused order fulfillment company streamlining shipping and logistics for growing e-commerce businesses. They offer warehousing, inventory management, order processing, and shipping services, managed through their software. Users praise ShipMonk’s user-friendly software and fast shipping, but some have noted high fees and occasional customer service issues.
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Best for small to medium-sized businesses.
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Ideal for retail and consumer goods companies.
ShipMonk features
| Supported ShipMonk integrates with over 75 e-commerce platforms for streamlined order fulfillment. |
| Supported ShipMonk automates order processing, including routing, fulfillment, and tracking. |
| Supported ShipMonk offers a 2-day shipping guarantee within the continental US. |
| Supported ShipMonk offers tools for receiving, putaway, picking, and shipping. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ShipMonk reviews
We've summarised 208 ShipMonk reviews (ShipMonk Software Advice reviews, ShipMonk TrustPilot reviews, ShipMonk Capterra reviews and ShipMonk G2 reviews) and summarised the main points below.
- ShipMonk’s software is user-friendly and makes it easy to manage inventory, orders, and shipping.
- ShipMonk’s fulfillment services are generally fast and efficient, with most orders being shipped out within 1-2 business days.
- ShipMonk’s customer support team is generally helpful and responsive, with many users praising their "Happiness Engineers."
- ShipMonk’s network of fulfillment centers allows businesses to ship products from multiple locations, which can reduce shipping costs and delivery times.
- ShipMonk’s additional fees, such as packaging and pick fees, can be high and sometimes hidden.
- Some users have reported issues with ShipMonk’s customer service, such as slow response times and difficulty getting issues resolved.
- ShipMonk’s receiving process can be slow and inefficient, with some users reporting delays in getting their inventory checked in.
- ShipMonk’s billing practices have been criticized by some users, who have reported unexpected charges and difficulty getting refunds.
ShipMonk pricing
The commentary is based on 31 reviews from ShipMonk Capterra reviews, ShipMonk G2 reviews and ShipMonk TrustPilot reviews.
ShipMonk offers personalized quotes for their services. The pricing model is based on several factors, including storage, fulfillment fees, special projects, and shipping.
Users sentiment
See the ShipMonk pricing page.
ShipMonk alternatives
shipmonk vs ShipBobBetter for small to medium sized businesses needing order fulfillment. Offers 2-day shipping across the US and integrates with popular marketplaces. Provides more transparent pricing. Has higher ratings and is growing faster. Users report better ease of use and customer service, but higher shipping costs.Read more
StreamkapBetter for data integration, particularly real-time data pipelines using change data capture. More focused on mid-market and enterprise businesses needing data warehousing solutions. Has more momentum based on employee and website traffic growth.Read more
ShipStationBetter suited for businesses across various industries needing shipping software. A ShipMonk alternative, ShipStation, is not growing as quickly.Read more
AirhouseBetter for dropshipping businesses. Website traffic is growing faster, but employee count is shrinking. More positive customer reviews but some reports of overcharging. Negative pricing sentiment.Read more
DesktopShipperBetter rated by users. Offers downloadable software and API integrations for flexible deployment. Focuses on automation and cost reduction in shipping processes. Suitable for e-commerce businesses and logistics providers. A ShipMonk competitor and alternative.Read more
GoflowBetter for larger businesses needing multi-channel e-commerce management. Integrates with more platforms. Has a larger website traffic growth and employee growth, suggesting more momentum.Read more
ShipMonk FAQ
What is ShipMonk and what does ShipMonk do?
ShipMonk is a tech-enabled order fulfillment company for ecommerce businesses. They offer warehousing, inventory management, order processing, and shipping services, integrated with their software platform. ShipMonk's network of fulfillment centers facilitates fast, affordable shipping for growing online brands.
How does ShipMonk integrate with other tools?
ShipMonk integrates with over 75 e-commerce platforms, including popular shopping carts and marketplaces, to streamline order fulfillment and automate processes. This extensive network of integrations helps businesses efficiently manage inventory, orders, and shipping from a central platform.
What the main competitors of ShipMonk?
ShipMonk's top competitors include ShipStation, ShipBob, and ShippingEasy. These alternatives offer similar fulfillment and shipping solutions for ecommerce businesses, focusing on inventory management, order processing, and streamlined shipping. Airhouse and Goflow also compete in the market, catering to specific ecommerce needs like dropshipping and multi-channel management, respectively.
Is ShipMonk legit?
ShipMonk is a legitimate order fulfillment company. They offer various services like warehousing, inventory management, and shipping. However, users have reported issues with hidden fees, customer service, and receiving processes. Consider these factors when evaluating if ShipMonk is safe for your business.
How much does ShipMonk cost?
ShipMonk doesn't publicly disclose pricing information. To get a customized quote based on your specific needs, you'll need to contact their sales team.
Is ShipMonk customer service good?
ShipMonk's customer service receives mixed reviews. While many customers praise the responsiveness and helpfulness of their "Happiness Engineers," others report slow response times and difficulty resolving issues. Some customers have had positive experiences with specific representatives, while others have found communication challenging.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.