Logo of ShipBob

ShipBob

Last updated on

Company health

Employee growth
26% increase in the last year
Web traffic
5% decrease in the last quarter
Financing
March 2021 - $331M

Reviews

G2
3.6/5
(109)
Capterra
3.6/5
(65)
TrustPilot
4.2/5
(40)
Glassdoor
4.4/5
(354)

ShipBob description

ShipBob is a popular solution for online businesses needing help with storing, packing, and shipping orders. They offer simple pricing, 2-day shipping across the US, and integrations with popular online marketplaces and ecommerce platforms. ShipBob also provides helpful data and insights about your inventory and orders. If you have your own warehouse, you can use their warehouse management software too.


Who is using ShipBob?

Our Place is using ShipBob
Our Place
Bariatric Fusion is using ShipBob
Bariatric Fusion
NAtive is using ShipBob
NAtive
cocokind is using ShipBob
cocokind
Zapier is used by Our Place, Bariatric Fusion, NAtive, cocokind.

Who is ShipBob best for

ShipBob is well-suited for small to medium-sized e-commerce businesses seeking comprehensive order fulfillment solutions. Users praise ShipBob's intuitive interface and integrations with popular e-commerce platforms. However, some users have reported concerns about high costs and occasional inventory discrepancies.

  • ShipBob is best for small to medium sized businesses.

  • Their sweet spot is e-commerce, retail, and consumer goods.


ShipBob features

Type in the name of the feature or in your own words tell us what you need
Supported

ShipBob enables carrier selection with real-time rate comparisons and customizable rules.

Supported

ShipBob shows real-time shipping rates from different carriers.

Supported

ShipBob provides real-time order tracking and shares information with customers.

Supported

ShipBob provides real-time view of inventory levels across its fulfilment network.

Supported

ShipBob supports multi-location inventory tracking and management.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
-0.07

Customer Service

Rather positive
+0.64

Ease of Use

Strongly positive
+0.77

Reliability and Performance

Rather positive
+0.52

Ease of Implementation

Rather positive
+0.6

Scalability

Rather positive
+0.33

ShipBob reviews

We've summarised 214 ShipBob reviews (ShipBob Software Advice reviews, ShipBob GetApp reviews, ShipBob TrustPilot reviews, ShipBob Capterra reviews and ShipBob G2 reviews) and summarised the main points below.

Pros of ShipBob
  • User-friendly interface and dashboard for easy navigation.
  • Seamless integration with popular eCommerce platforms like Shopify.
  • Multiple warehouses across the US enabling faster shipping times.
  • Helpful analytics and reporting tools for inventory management.
  • Responsive and helpful onboarding experience.
Cons of ShipBob
  • High shipping and fulfillment costs, often exceeding competitors like Amazon.
  • Inaccurate stock levels and frequent instances of lost inventory.
  • Slow and inefficient customer service, especially for resolving billing and lost inventory issues.
  • Oversized packaging leading to inflated shipping charges.
  • B2B fulfillment processes are cumbersome and require improvement.

ShipBob pricing

The commentary is based on 39 reviews from ShipBob Capterra reviews, ShipBob G2 reviews, ShipBob GetApp reviews, ShipBob Software Advice reviews and ShipBob TrustPilot reviews.

ShipBob's pricing is based on a total fulfillment cost, including implementation, receiving inventory, warehousing, picking, packing, and shipping. They offer customized quotes based on individual needs. A Growth Plan is available for merchants shipping under 400 orders per month.

Users sentiment

Neutral
-0.07

See the ShipBob pricing page.


ShipBob alternatives

  • Logo of Cin7 Omni
    Cin7 Omni
    Cin7 Omni is a better fit for larger businesses managing more complex operations. It has more momentum and offers built-in EDI integration, which is a significant advantage for businesses working with large retailers. However, users report significantly slower customer support and occasional issues with EDI integrations.
  • Logo of ShippingEasy
    ShippingEasy
    More affordable and is growing faster. A much better fit for small businesses. Users praise the ease of use and customer support.
  • Logo of ShipMonk
    ShipMonk
    It has more international fulfillment centers and is growing faster. It is a much better fit for Enterprise customers.

  • ShipBob FAQ

    • What is ShipBob and what does ShipBob do?

      ShipBob is an order fulfillment service and software that helps ecommerce businesses automate and streamline shipping, warehousing, and inventory management. With multiple warehouses and 2-day shipping across the US, ShipBob simplifies logistics for growing brands. They offer integrations with major ecommerce platforms for easier order processing.

    • How does ShipBob integrate with other tools?

      ShipBob seamlessly integrates with popular ecommerce platforms such as Shopify, Squarespace, and Wix, as well as marketplaces like Amazon, Etsy, and eBay. It also works with various shipping carriers and tools to provide a comprehensive fulfillment solution.

    • What the main competitors of ShipBob?

      The main competitors of ShipBob are ShipStation, Flowspace, ShippingEasy, and ShipMonk. These companies offer similar services, including order fulfillment, shipping, and inventory management for ecommerce businesses.

    • Is ShipBob legit?

      ShipBob is a legitimate and popular shipping and fulfillment solution used by many businesses. They offer valuable features like 2-day shipping and integrations with popular ecommerce platforms, making them a safe choice for businesses.

    • How much does ShipBob cost?

      ShipBob offers custom pricing for its order fulfillment services. To get an accurate quote for your business, you'll need to contact ShipBob directly for a personalized assessment.

    • Is ShipBob customer service good?

      ShipBob's customer service receives mixed reviews. While some users describe the onboarding experience and support as helpful and responsive, others express frustration with slow response times, difficulty resolving issues, and a lack of personalized attention.


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.