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ShipBob description
ShipBob is a popular solution for online businesses needing help with storing, packing, and shipping orders. They offer simple pricing, 2-day shipping across the US, and integrations with popular online marketplaces and ecommerce platforms. ShipBob also provides helpful data and insights about your inventory and orders. If you have your own warehouse, you can use their warehouse management software too.
Who is ShipBob best for
ShipBob is well-suited for small to medium-sized e-commerce businesses seeking comprehensive order fulfillment solutions. Users praise ShipBob's intuitive interface and integrations with popular e-commerce platforms. However, some users have reported concerns about high costs and occasional inventory discrepancies.
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ShipBob is best for small to medium sized businesses.
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Their sweet spot is e-commerce, retail, and consumer goods.
ShipBob features
| Supported ShipBob enables carrier selection with real-time rate comparisons and customizable rules. |
| Supported ShipBob shows real-time shipping rates from different carriers. |
| Supported ShipBob provides real-time order tracking and shares information with customers. |
| Supported ShipBob provides real-time view of inventory levels across its fulfilment network. |
| Supported ShipBob supports multi-location inventory tracking and management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ShipBob reviews
We've summarised 214 ShipBob reviews (ShipBob Software Advice reviews, ShipBob GetApp reviews, ShipBob TrustPilot reviews, ShipBob Capterra reviews and ShipBob G2 reviews) and summarised the main points below.
- User-friendly interface and dashboard for easy navigation.
- Seamless integration with popular eCommerce platforms like Shopify.
- Multiple warehouses across the US enabling faster shipping times.
- Helpful analytics and reporting tools for inventory management.
- Responsive and helpful onboarding experience.
- High shipping and fulfillment costs, often exceeding competitors like Amazon.
- Inaccurate stock levels and frequent instances of lost inventory.
- Slow and inefficient customer service, especially for resolving billing and lost inventory issues.
- Oversized packaging leading to inflated shipping charges.
- B2B fulfillment processes are cumbersome and require improvement.
ShipBob pricing
The commentary is based on 39 reviews from ShipBob Capterra reviews, ShipBob G2 reviews, ShipBob GetApp reviews, ShipBob Software Advice reviews and ShipBob TrustPilot reviews.
ShipBob's pricing transparency and consistency are criticized in user reviews, with some experiencing unpredictable costs and potential overcharging on storage, box sizes, and shipping.
Users sentiment
See the ShipBob pricing page.
ShipBob alternatives
Intercom
Better for companies of all sizes. It's more focused on customer support automation and AI. It has more momentum. Users praise the AI assistant and user-friendly interface. However, some dislike the high pricing and inaccurate search functionality.
ShipStation
Better perceived pricing and is growing faster. A much better fit for Enterprise customers and better for industries like Finance or Software.
Flowspace
More suitable for rapidly scaling businesses. Focuses on providing a network of warehouses and omnichannel visibility. Known for strong customer support and user-friendly software.
Cin7 Omni
Cin7 Omni is a better fit for larger businesses managing more complex operations. It has more momentum and offers built-in EDI integration, which is a significant advantage for businesses working with large retailers. However, users report significantly slower customer support and occasional issues with EDI integrations.
ShippingEasy
More affordable and is growing faster. A much better fit for small businesses. Users praise the ease of use and customer support.
ShipMonk
It has more international fulfillment centers and is growing faster. It is a much better fit for Enterprise customers.
ShipBob FAQ
What is ShipBob and what does ShipBob do?
ShipBob is an order fulfillment service and software that helps ecommerce businesses automate and streamline shipping, warehousing, and inventory management. With multiple warehouses and 2-day shipping across the US, ShipBob simplifies logistics for growing brands. They offer integrations with major ecommerce platforms for easier order processing.
How does ShipBob integrate with other tools?
ShipBob seamlessly integrates with popular ecommerce platforms such as Shopify, Squarespace, and Wix, as well as marketplaces like Amazon, Etsy, and eBay. It also works with various shipping carriers and tools to provide a comprehensive fulfillment solution.
What the main competitors of ShipBob?
The main competitors of ShipBob are ShipStation, Flowspace, ShippingEasy, and ShipMonk. These companies offer similar services, including order fulfillment, shipping, and inventory management for ecommerce businesses.
Is ShipBob legit?
ShipBob is a legitimate and popular shipping and fulfillment solution used by many businesses. They offer valuable features like 2-day shipping and integrations with popular ecommerce platforms, making them a safe choice for businesses.
How much does ShipBob cost?
ShipBob offers custom pricing for its order fulfillment services. To get an accurate quote for your business, you'll need to contact ShipBob directly for a personalized assessment.
Is ShipBob customer service good?
ShipBob's customer service receives mixed reviews. While some users describe the onboarding experience and support as helpful and responsive, others express frustration with slow response times, difficulty resolving issues, and a lack of personalized attention.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.