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ServiceNow DevOps

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Last updated on

Company health

Employee growth
19% increase in the last year
Web traffic
21% increase in the last quarter
Financing
June 2022 - $84M

Ratings

G2
4.5/5
(32)
Glassdoor
4.4/5
(4831)

ServiceNow DevOps description

ServiceNow DevOps helps large organizations streamline and connect their software development and IT operations. It provides tools for automating tasks, managing configurations, and tracking performance. By providing a centralized platform for collaboration and visibility, ServiceNow DevOps aims to help companies release software faster while maintaining quality and compliance.


Who is ServiceNow DevOps best for

ServiceNow DevOps helps large organizations automate and streamline software development and IT operations. Users praise its integrations, automated change approvals, and end-to-end visibility. However, some note a steep learning curve and high pricing. It's best for established ITIL-based organizations needing robust change management and automation.

  • Best for medium to large enterprises (1000+ employees) seeking to streamline DevOps.

  • Ideal for IT, software, and telecommunications companies needing robust automation and change management.


ServiceNow DevOps features

Supported

Connects development tools to ServiceNow change management for automatic ticketing and approvals, enabling faster change velocity.

Supported

Provides centralized configuration data management capabilities to prevent errors and ensure consistent deployments.

Supported

Tracks key performance indicators (KPIs) and flow metrics across teams through continuous data collection and reporting for data-driven insights.

Supported

Integrates with Service Portfolio Management to optimize workflows and manage teams for improved flow and collaboration.

Supported

Automates manual processes through a drag-and-drop interface, eliminating bottlenecks and improving efficiency.

Supported

Utilizes a single data model for the entire enterprise, eliminating data silos and ensuring data consistency.

Supported

Leverages process mining capabilities to refine and optimize existing processes for maximum operational efficiency.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Strongly negative
-1

Ease of Use

Rather positive
+0.64

Reliability and Performance

Rather positive
+0.6

Ease of Implementation

Neutral
+0

Scalability

Rather positive
+0.6

ServiceNow DevOps reviews

We've summarised 32 ServiceNow DevOps reviews (ServiceNow DevOps G2 reviews) and summarised the main points below.

Pros of ServiceNow DevOps
  • Excellent integration with other DevOps tools.
  • Streamlines and automates the software development lifecycle.
  • Provides end-to-end visibility and tracking of changes.
  • User-friendly interface and dashboards.
  • Automated change approvals and efficient change management.
Cons of ServiceNow DevOps
  • High pricing makes it difficult for smaller organizations.
  • Steep learning curve, especially for new users.
  • Complex setup and occasional slow performance.
  • Limited online resources and documentation.
  • Lack of flexibility for customization in some areas.

ServiceNow DevOps pricing

The commentary is based on 10 reviews from ServiceNow DevOps G2 reviews.

ServiceNow DevOps offers robust features but reviews indicate pricing is a concern, especially for smaller organizations. Some users find the cost high relative to alternatives, while others mention potential additional expenses for customization and integration.

Users sentiment

Strongly negative
-1

ServiceNow DevOps alternatives

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    Teqtivity
    Streamlines IT asset lifecycle management, boosting efficiency and saving costs.
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    SysAid
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  • Logo of Alloy Automation
    Alloy Automation
    Automates tasks and syncs data between your apps.
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ServiceNow DevOps FAQ

  • What is ServiceNow DevOps and what does ServiceNow DevOps do?

    ServiceNow DevOps is a platform that streamlines and connects software development and IT operations. It automates tasks, manages configurations, and tracks performance, enabling faster software releases while maintaining quality and compliance. It's ideal for large organizations with established ITIL processes.

  • How does ServiceNow DevOps integrate with other tools?

    ServiceNow DevOps integrates with other DevOps tools, enabling automated change management, including ticketing and approvals. It connects development tools to ServiceNow change management for faster change velocity and streamlines the software development lifecycle.

  • What the main competitors of ServiceNow DevOps?

    Top alternatives to ServiceNow DevOps include Jira Software, Azure DevOps, and GitLab. These platforms offer similar features for DevOps management, such as CI/CD, automation, and collaboration tools, often at more competitive pricing.

  • Is ServiceNow DevOps legit?

    Yes, ServiceNow DevOps is a legitimate product offered by a reputable company. It's considered safe and reliable for large organizations seeking to streamline their DevOps processes, though some users mention a complex setup and high pricing.

  • How much does ServiceNow DevOps cost?

    I cannot find pricing details for ServiceNow DevOps. Contact ServiceNow for a quote tailored to your specific DevOps product needs. Consider exploring alternative DevOps solutions with transparent pricing if budget is a primary concern.

  • Is ServiceNow DevOps customer service good?

    Customer reviews on ServiceNow DevOps's customer service are mixed. Some users praise the quick and helpful support, while others express frustration with communication and desire faster response times. More streamlined communication would improve the customer experience.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.