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ServiceMonster description
ServiceMonster is a cloud-based software designed for businesses that operate with field teams. It combines customer management, scheduling, and marketing tools into one platform. Primarily serving the service industry, ServiceMonster aims to help businesses enhance efficiency, professionalism, and ultimately, profitability.
Who is ServiceMonster best for
ServiceMonster is a cloud-based solution for small businesses with field teams, especially in the retail industry. Users praise its comprehensive features, user-friendly interface, and excellent customer service. However, some users have reported slow loading times and limited mobile app functionality. It combines customer management, scheduling, and marketing tools to enhance efficiency and profitability.
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Best for small businesses with field teams (not recommended for medium or enterprise).
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Ideal for retail businesses; not suitable for healthcare, wellness, pharma, or marketing/advertising.
ServiceMonster features
| Supported Technicians can view and manage their schedules on mobile devices using the ServiceMonster app. |
| Supported ServiceMonster stores client details such as name, contact information, and addresses. |
| Supported ServiceMonster allows generating and sending invoices, including customization and payment integrations. |
| Supported ServiceMonster sends automated text and email reminders for upcoming appointments. |
| Supported ServiceMonster supports time tracking with GPS and real-time updates for accurate billing and payroll. |
| Supported ServiceMonster allows scheduling and dispatching jobs to technicians. |
| Supported Technicians can communicate with the office and customers via the mobile app. |
ServiceMonster alternatives
BigChangeBetter for manufacturing, consumer goods, construction, or real estate. More expensive. ServiceMonster alternative, ServiceMonster competitor.Read more
ServiceTradeBetter for companies focused on inspections, especially in fire protection, HVAC, and mechanical services. A good ServiceMonster alternative for businesses in construction, manufacturing, or professional services. Has more momentum than ServiceMonster.Read more
ServiceWorksBetter fit for businesses focused on appliance repair, cleaning, HVAC, and other home services. Offline access for technicians, even without internet connectivity. Has broader industry applicability. However, negative sentiment around pricing and some performance issues reported.Read more
CustomerBaseBetter for small service businesses needing easy invoicing, scheduling, and customer interactions. Highly rated customer support. A ServiceMonster competitor and alternative.Read more
FieldWebBetter for businesses focused on HVAC, plumbing, CCTV, RO, and similar home services. Offers income and expense monitoring and contract management features.Read more
ServiceMonster FAQ
What is ServiceMonster and what does ServiceMonster do?
ServiceMonster is a cloud-based software for businesses with field teams, especially in the service industry. It offers tools for customer management, scheduling, invoicing, and marketing, helping businesses improve efficiency and profitability. ServiceMonster helps manage jobs, track time, and send automated reminders.
How does ServiceMonster integrate with other tools?
ServiceMonster integrates with QuickBooks for accounting, Stripe for payment processing, and Mailchimp for email marketing. It also offers an open API for custom integrations.
What the main competitors of ServiceMonster?
ServiceMonster's main competitors include ServiceTrade, BigChange, ServiceWorks, Service Fusion, Fieldmagic, and Contractor+. These alternatives offer similar features for field service management, such as scheduling, dispatching, and customer communication.
Is ServiceMonster legit?
Yes, ServiceMonster is a legitimate field service management software. User reviews praise its customer service and user-friendly interface. However, some users mention slow loading times and limited mobile app functionality. Consider exploring alternatives if these are critical factors for your business.
How much does ServiceMonster cost?
I cannot find pricing details for ServiceMonster. Contact the vendor directly to determine if ServiceMonster is worth the investment for your business needs.
Is ServiceMonster customer service good?
ServiceMonster receives positive feedback for its customer service. Users consistently praise the quick response times and helpfulness of the support team. They appreciate the knowledgeable staff who efficiently resolve issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.