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Serrala description
Serrala provides software to automate financial tasks for businesses of all sizes, although they focus on mid-sized to large companies. Their products help manage invoices, payments, credit, collections, and risk, with a strong emphasis on security and optimizing cash flow. Serrala offers different installation options, including cloud-based and integrated with existing systems like SAP. They are a global company with a strong track record, trusted by many large companies.
Who is Serrala best for
Serrala is ideal for mid-sized to large businesses, especially in finance, looking to automate financial processes. Users praise its automation capabilities and user-friendly interface, particularly for bank reconciliation. However, some find the software's logic complex and implementation costly. If your company needs robust financial automation but is sensitive to pricing and implementation time, consider these factors.
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Best fit for medium to large enterprises seeking financial process automation.
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Serrala serves various industries but lacks specific industry-focused solutions.
Serrala features
| Supported Serrala offers billing and payment processing through its Alevate Bill Pay solution. |
| Supported Serrala offers tools for cash flow forecasting and projecting future levels. |
| Supported Serrala offers automated invoice processing, reducing manual work and improving compliance. |
| Supported Serrala can send payment files to banks globally, supporting various formats and protocols. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Serrala reviews
We've summarised 31 Serrala reviews (Serrala G2 reviews) and summarised the main points below.
- Automates financial tasks, such as payment processing and bank statement retrieval.
- High automation rate for payment allocation, saving time and resources.
- Flexible rule creation for customizing automation processes.
- User-friendly interface, especially for the Autobank module.
- Good customer service and knowledgeable consultants.
- Difficult to understand the logic behind some features, especially those with many interdependent steps.
- High implementation costs and time-consuming integration with S/4 HANA.
- Costly upgrades and lack of affordable updates.
- Support can be slow and inefficient, often requiring extensive back-and-forth communication.
- Difficulty recognizing blockages, with unclear or non-existent error messages
Serrala pricing
The commentary is based on 8 reviews from Serrala G2 reviews.
Serrala offers powerful and efficient payment solutions but at a premium price. While users consistently praise its automation and time-saving capabilities, many find the licensing, implementation, and ad-hoc service costs high. Despite the expense, most consider Serrala's features and benefits worth the investment.
Users sentiment
Serrala alternatives
HighRadiusBetter for larger enterprises. Has a more user-friendly interface. Website traffic is growing faster, but employee growth is slower. More focused on accounts receivable.Read more
XeroBetter for small to medium businesses. A Serrala alternative focused on core accounting features, with strong bank reconciliation and reporting. Easier to use but with less scalability.Read more
SAP S/4HANA CloudBetter for a wider range of industries. Offers more comprehensive ERP features including CRM and supply chain management. More scalable. Users appreciate the real-time analytics and modern interface. However, it has higher implementation costs, is more complex, and may have performance issues.Read more
CashBookBetter for companies with high transaction volumes. Focuses on accounts receivable automation, bank reconciliation, deductions management, and collections. Has grown faster in website traffic.Read more
Glean.aiBetter for AP automation and spend analysis. Focuses on US-based mid-sized companies. Positive user reviews for customer support and ease of use. More affordable pricing plans.Read more
Serrala FAQ
What is Serrala and what does Serrala do?
Serrala offers financial automation software for mid-sized to large businesses. Their solutions streamline tasks like invoice processing, payments, and risk management, focusing on security and optimized cash flow. They offer cloud-based and integrated deployment options, and are trusted by many large companies globally.
How does Serrala integrate with other tools?
Serrala integrates with existing ERP systems, notably SAP. It offers flexible APIs and various deployment options, including cloud-based and on-premise solutions, facilitating connections with other financial software. This allows for streamlined data exchange and automation across different platforms.
What the main competitors of Serrala?
Top alternatives to Serrala include HighRadius, SAP S/4HANA Cloud, and Coupa. These competitors offer similar financial automation solutions for businesses seeking streamlined processes for payments, billing, and spend management. Other options include SAP Concur, SoftLedger, and Cashbook.
Is Serrala legit?
Serrala is a legitimate company providing financial automation software. User reviews praise its automation capabilities and user-friendly interface. However, some users mention high implementation costs and complex features. Consider these factors when assessing if Serrala is safe and suitable for your business.
How much does Serrala cost?
I could not find pricing information for Serrala. Contact Serrala directly to obtain product pricing details and determine if the product is worth the investment for your business.
Is Serrala customer service good?
Customer reviews on Serrala's service are mixed. While many praise the knowledgeable consultants and helpful customer support, others mention slow response times and difficulty getting support for complex issues. Some find the support team efficient and helpful, while others have had less positive experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.