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SAP Customer Identity and Access Management for B2C description
SAP Customer Identity and Access Management (CIAM) for B2C helps businesses manage customer data and security. It offers tools for secure login, personalized experiences, and compliance with data privacy regulations. This helps businesses build trust with their customers while streamlining operations. Its focus on user experience and security makes it a good fit for companies looking to improve customer engagement and data protection.
Who is SAP Customer Identity and Access Management for B2C best for
SAP Customer Identity and Access Management (CIAM) helps businesses manage customer identities and security. It offers secure login, personalized experiences, and compliance features. Users praise its frictionless onboarding and robust security but note some integration complexities. Ideal for enterprises seeking enhanced customer experience and data protection.
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Best for enterprise companies.
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Suitable for various industries.
SAP Customer Identity and Access Management for B2C features
| Supported SAP Customer Identity and Access Management supports SSO using SAML and OpenID Connect. |
| Supported Social login is supported, allowing authentication via social media accounts. |
| Supported It supports GDPR compliance by managing customer data securely. |
| Supported Passwordless login is supported using methods like biometrics or one-time codes. |
SAP Customer Identity and Access Management for B2C reviews
We've summarised 33 SAP Customer Identity and Access Management for B2C reviews (SAP Customer Identity and Access Management for B2C G2 reviews) and summarised the main points below.
- Frictionless customer onboarding.
- Excellent customer profile management.
- Robust security features, including MFA.
- Easy-to-use UI.
- Helpful and responsive customer support.
- Complex integration with other SAP products like SAP S/4 HANA and Hybris.
- Initial setup can be time-consuming and complex.
- Third-party integrations can be challenging.
- Limited customization options, especially for ratings and sharing features.
- Slow social media refresh rate.
SAP Customer Identity and Access Management for B2C pricing
The commentary is based on 2 reviews from SAP Customer Identity and Access Management for B2C G2 reviews.
SAP Customer Identity and Access Management (CIAM) for B2C pricing is considered expensive compared to competitors, especially regarding implementation, licensing, and maintenance. Budget constraints may be a concern for some organizations.
See the SAP Customer Identity and Access Management for B2C pricing page.
SAP Customer Identity and Access Management for B2C alternatives
JumpCloudBetter for mid-sized companies with diverse IT environments. Focuses on internal IT management including device management, SSO, and directory services. Has more momentum.Read more
IBM Security VerifyBetter for medium-sized businesses in finance, education, government, marketing, and professional services. Also a good fit for the software/IT industry. Has more momentum. Simpler user access but documentation needs improvement.Read more
IT GlueBetter for IT documentation and password management for MSPs. Geared towards internal IT teams, not customer identity management. More positive user reviews and higher ratings. Primarily for Software/IT, less suitable for Healthcare, Real Estate, or Professional Services.Read more
OktaBetter for broader industry applications. More user-friendly. Higher rated by users. Pricier.Read more
Auth0 by OktaBetter for e-commerce, retail, education, marketing, and software companies. Easier to implement. Negative sentiment around pricing and customer support.Read more
SAP Customer Identity and Access Management for B2C FAQ
What is SAP Customer Identity and Access Management for B2C and what does SAP Customer Identity and Access Management for B2C do?
SAP Customer Identity and Access Management (CIAM) for B2C is a customer identity and access management solution. It provides secure login, personalized experiences, and compliance with data privacy regulations, including GDPR. This improves customer engagement and strengthens data protection.
How does SAP Customer Identity and Access Management for B2C integrate with other tools?
SAP Customer Identity and Access Management for B2C integrates with other systems using SAML and OpenID Connect for single sign-on. It also supports social login and integrates with other SAP products, though this can be complex. Third-party integrations are possible but can be challenging to set up.
What the main competitors of SAP Customer Identity and Access Management for B2C?
Top alternatives to SAP Customer Identity and Access Management for B2C include JumpCloud, IBM Security Verify, and PropelAuth. These competitors offer similar CIAM capabilities, such as secure login, user management, and compliance features.
Is SAP Customer Identity and Access Management for B2C legit?
Yes, SAP Customer Identity and Access Management for B2C is a legitimate software solution for customer identity and access management. It offers robust security features, including MFA and supports GDPR compliance. However, some users find the initial setup complex and integration with other systems challenging.
How much does SAP Customer Identity and Access Management for B2C cost?
I couldn't find pricing details for SAP Customer Identity and Access Management for B2C. Contact SAP directly to discuss pricing options and determine if the product's value aligns with your budget.
Is SAP Customer Identity and Access Management for B2C customer service good?
Customer reviews indicate SAP Customer Identity and Access Management for B2C provides excellent customer service. Users praise the helpful and responsive support team, particularly highlighting the quick responses and proactive assistance of their client service manager. While time zone differences can occasionally be a challenge, overall customer service is viewed positively.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.