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Reply description
Reply is a sales engagement platform designed to help you find new customers, engage them, and schedule meetings. Its features include access to a database of business contacts, tools to create personalized multi-channel outreach sequences (emails, calls, LinkedIn), and AI assistance to generate content and even engage with leads on your behalf. Reply integrates with popular CRMs and offers detailed analytics to monitor your team's performance. It's used by businesses of all sizes for outbound and inbound sales, account management, and even recruiting.
Who is Reply best for
Reply is an ideal solution for sales and marketing professionals at SMBs who need to automate their outreach and lead generation. Users rave about its user-friendly interface and effective multi-channel outreach, especially for LinkedIn and email. However, some users have reported issues with LinkedIn integration and occasional email deliverability problems.
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Ideal for small to medium-sized businesses (SMBs).
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A good fit for software, technology, marketing, and professional services.
Reply features
| Supported Reply.io offers robust workflow automation for sales tasks, including multi-channel campaigns, automated triggers based on prospect behavior, task management, and AI-powered enhancements like automated meeting booking. |
| Supported Reply supports scheduling meetings and integrates with Google Calendar. |
| Supported Reply stores contact information including communication history. |
| Supported Reply supports automated email sequences triggered by behavior or sales stage. |
| Supported Reply supports various LinkedIn interactions, including automation. |
| Supported Reply supports email personalization based on recipient data. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Reply reviews
We've summarised 1393 Reply reviews (Reply TrustPilot reviews and Reply G2 reviews) and summarised the main points below.
- Fast and responsive customer support, consistently praised.
- User-friendly interface praised for its simplicity and ease of use.
- Effective for multi-channel outreach, particularly via LinkedIn and email.
- Robust automation features for emails and sequences.
- LinkedIn integration is often buggy and unreliable.
- Plans and features can be confusing with unclear pricing.
- Email deliverability can be inconsistent, with emails sometimes ending up in spam folders.
- Unauthorized charges and billing issues have been reported by some users.
Reply pricing
The commentary is based on 127 reviews from Reply G2 reviews and Reply TrustPilot reviews.
Reply offers competitive pricing for its robust sales engagement features, with users highlighting its affordability, especially compared to enterprise solutions like Salesloft. However, some find the pricing structure for add-ons and the annual billing model less desirable, wishing for more flexibility.
Users sentiment
See the Reply pricing page.
Email Warmup
This plan includes basic email warmup features.
Warmup&Contact
This plan includes all Email Warmup features as well as LinkedIn integration.
Agency
This plan includes all Warmup&Contact features plus multi-channel outreach.
Reply alternatives
HubSpot Sales Hub
Better for mid-sized and growing businesses and offers a more user-friendly interface. It boasts seamless integration with other HubSpot tools for a unified ecosystem. However, it can be more expensive and its mobile app receives mixed reviews.
Grass Valley EDIUS Pro
More focused on video editing for professionals in fast-paced environments like news broadcasting. It is a better fit for individual users or smaller teams. It has a faster-growing website traffic.
Overloop
More focused on providing a smooth and intuitive user experience. No information is available regarding its suitability for specific industries. It is worth noting that user reviews highlight some challenges with email deliverability and limitations in list customization.
Salesloft
Better for larger businesses and has more momentum. More suitable for a wider range of industries.
Kixie PowerCall & SMS
Better for enhancing sales team productivity. It's a better fit for companies focused on call and SMS automation. It has more momentum. Pricing sentiment is negative.
Salesfinity
More suitable for smaller companies. Focuses more on cold calling features, unlike Reply's multi-channel approach. Boasts a faster growth trajectory.
Reply FAQ
What is Reply and what does Reply do?
Reply is a sales engagement platform that helps businesses generate leads and close deals. It offers tools for creating multi-channel outreach sequences, managing contacts, and scheduling meetings, along with AI features and CRM integrations. Reply is designed for sales and marketing teams seeking to automate their outreach process and improve efficiency.
How does Reply integrate with other tools?
Reply integrates with popular CRM systems for lead management, sales automation, and data synchronization. It also offers workflow automation for various sales tasks and AI-powered enhancements.
What the main competitors of Reply?
Reply competitors include Salesloft, Outreach, and Groove. These platforms offer similar features such as sales engagement, automation, and analytics, catering to businesses looking to streamline their sales processes and improve lead generation.
Is Reply legit?
Reply is a legitimate sales engagement platform. It's generally well-regarded for its user-friendly interface and effective automation features, particularly for LinkedIn and email outreach. However, some users have reported issues with LinkedIn integration reliability and inconsistent email deliverability.
How much does Reply cost?
Reply's pricing includes the Email Warmup plan for €49/month, Warmup&Contact plan for €69/month, and the Agency plan for €166/month. There is no free plan available.
Is Reply customer service good?
Based on the reviews, Reply customer service is generally considered to be very responsive and helpful. Users frequently praise the support team's fast response times and willingness to assist with a variety of issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.