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Reachdesk description
Reachdesk is a software platform designed for sending physical gifts and direct mail to clients, customers, and employees. It helps businesses use gifting to improve sales, customer relationships, and employee engagement. Reachdesk offers a global network of vendors and integrates with other business software to automate and measure the impact of gifting campaigns. It's geared towards mid-size to larger businesses and focuses on providing a measurable return on investment.
Who is using Reachdesk?
Who is Reachdesk best for
Reachdesk helps businesses strengthen relationships through personalized gifts. Send digital gift cards, merchandise, or handwritten notes globally. Users love the easy-to-use platform, diverse gift options, and seamless integrations. However, some find certain gifts pricey and experience limitations with mobile access and country-specific options.
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Best for medium to large businesses seeking to streamline and personalize gifting.
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Ideal for software, IT, telecommunications, marketing, advertising, and financial services.
Reachdesk features
| Supported Reachdesk fully supports sending digital gift cards, also known as eGifts. |
| Supported Reachdesk allows adding personal messages to gifts via AI-powered personalization. |
| Supported Reachdesk offers rewards in over 180 countries via its corporate gifting platform. |
| Supported Reachdesk offers analytics and reporting tools to track key metrics, gain insights into customer behavior, and measure program effectiveness. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Reachdesk reviews
We've summarised 786 Reachdesk reviews (Reachdesk G2 reviews) and summarised the main points below.
- Easy to use platform.
- Great range of gifts.
- Excellent customer service.
- Seamless Salesforce integration.
- Some of the gifts are pricey.
- Many pages do not work well on mobile.
- Limited gift options for certain countries.
Reachdesk pricing
The commentary is based on 83 reviews from Reachdesk G2 reviews.
Reachdesk's pricing is considered expensive by some users, especially regarding individual gift costs and shipping fees. However, many feel the platform's ease of use, automation, and global reach justify the investment, offering good value for streamlining gifting processes and boosting engagement. Some users suggest more affordable gift options would improve the platform.
Users sentiment
Reachdesk alternatives
SendosoBetter suited for a wider range of industries. Has grown its employee base while Reachdesk has shrunk. Lower ratings on Glassdoor.Read more
PostalBetter rated by users. Offers email gift card delivery. Caters to companies of all sizes.Read more
TremendousBetter for small businesses and those focused on digital rewards, prepaid cards, and cash incentives. Has broader industry applicability and is growing faster. Provides more diverse reward options but lacks physical gifting capabilities. A good Reachdesk competitor and alternative for global rewards.Read more
GroupGreetingBetter for sending digital greeting cards signed by multiple people. More suitable for teams wanting a convenient and eco-friendly way to celebrate occasions.Read more
eCardBetter for smaller businesses. More focused on digital greeting cards for various business needs like marketing and communications. Users love the ease of use and customizability.Read more
RunaMore focused on digital rewards and incentives. Has broader industry applicability. Growing faster than Reachdesk. Lower average rating on Glassdoor. Some users report issues with brand approvals and customer support. A Reachdesk competitor and alternative.Read more
Reachdesk FAQ
What is Reachdesk and what does Reachdesk do?
Reachdesk is a gifting platform that helps businesses strengthen customer and employee relationships by sending personalized gifts. It offers a wide selection of gifts, global delivery, and integrations with popular business software. Reachdesk helps automate gifting campaigns and provides data-driven insights to measure their impact.
How does Reachdesk integrate with other tools?
Reachdesk integrates seamlessly with Salesforce, HubSpot, and other CRM, marketing automation, and sales engagement platforms. This enables automated and personalized gifting campaigns triggered by specific events or milestones. It also offers reporting tools to measure the impact of gifting strategies.
What the main competitors of Reachdesk?
Reachdesk's top competitors include Postal, Sendoso, and Tremendous. These platforms offer similar functionalities, such as sending gifts, direct mail, and other rewards to clients and employees. They also integrate with various business tools and provide data-driven insights.
Is Reachdesk legit?
Yes, Reachdesk is a legitimate platform. It's known for its user-friendly interface and wide selection of gifts. However, some users find certain gifts pricey and experience limitations with mobile accessibility and international gift options. Reachdesk is generally considered safe and reliable for sending corporate gifts.
How much does Reachdesk cost?
Reachdesk doesn't publicly disclose its pricing. Contact their sales team to obtain a customized quote based on your specific needs and determine if Reachdesk is worth the investment for your business.
Is Reachdesk customer service good?
Reachdesk's customer service receives positive feedback. Users praise the helpfulness and responsiveness of the support team and customer success managers. They appreciate the proactive assistance and guidance, particularly during onboarding and campaign setup. A few users mention delays or inconsistencies in support, but overall the sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.