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Rackspace Technology description
Rackspace Technology helps businesses move their technology infrastructure to the cloud. They offer various cloud solutions, including public, private, and hybrid clouds, as well as managed services for popular platforms like AWS and Azure. This allows companies to avoid the cost of managing their own hardware while getting expert support. They focus on tailoring solutions to each business's needs, emphasizing customer success and flexibility.
Who is Rackspace Technology best for
Rackspace Technology helps businesses migrate their IT infrastructure to the cloud, offering public, private, and hybrid cloud solutions plus managed services for AWS and Azure. This eliminates hardware management costs while providing expert support. Users praise the smooth onboarding and reliable performance but note slower support responses and higher costs compared to competitors. Rackspace focuses on tailored solutions, emphasizing customer success and flexibility.
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Ideal for small businesses (1-100 employees), medium businesses (101-1000 employees), and large enterprises (1001+ employees).
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Particularly well-suited for E-commerce and Software/IT/Telecommunications.
Rackspace Technology features
| Supported Rackspace supports hybrid cloud deployments with its Adaptive Cloud Manager and multi-cloud solutions. |
| Supported Rackspace provides hosting for websites and applications, offering computing resources, storage, and networking. |
| Supported Rackspace simplifies cloud server deployment via self-service interfaces and API integration. |
| Supported Rackspace offers managed infrastructure services, handling backend tasks so users can focus on projects. |
| Supported Rackspace offers high-performance dedicated servers suitable for demanding applications. |
| Supported Rackspace offers a global network of data centers with low-latency access and redundancy. |
Rackspace Technology reviews
We've summarised 49 Rackspace Technology reviews (Rackspace Technology G2 reviews) and summarised the main points below.
- User-friendly interface for managing infrastructure and cloud platforms.
- Smooth and well-guided onboarding process.
- Consistent and reliable performance for daily operations.
- Excellent and responsive customer support.
- Seamless integration with existing systems and various platforms.
- Slow support response times, sometimes taking up to 9 days to resolve issues.
- High cost compared to competitors, especially for Microsoft licenses.
- Limited spam/scam protection and poor search functionality in the email platform.
- Cloud DNS lacks basic features like ALIAS records.
- Limited automated backup options, with size restrictions.
- Cloud Files service can be slow.
Rackspace Technology alternatives
Zoho WorkplaceBetter for Healthcare, Manufacturing, or Media and Entertainment. A unified platform for productivity and online collaboration. Has more momentum.Read more
ZadaraBetter for service providers and modern enterprises focused on storage and edge computing. Pay-as-you-go model.Read more
Salesforce PlatformBetter for users needing CRM and custom application development. Wider industry applicability. More popular and growing faster than Rackspace Technology. Higher ratings on Glassdoor.Read more
Google CloudBetter suited for users looking for strong AI and machine learning capabilities, extensive industry applications, and higher user ratings. Offers a free trial. A steeper learning curve for new users and pricing can be complex.Read more
Google Cloud RunBetter for developers and businesses needing a serverless platform for containerized applications. Pay-per-use pricing can be more cost-effective. Offers easier deployment and management of containerized applications, automatic scaling, and broad language support. Higher ratings suggest better user satisfaction.Read more
SkyVision Cloud and StorageMore focused on secure and reliable hosting and storage. Lacks specific features and industry focus compared to Rackspace Technology. Fewer user reviews are available.Read more
Rackspace Technology FAQ
What is Rackspace Technology and what does Rackspace Technology do?
Rackspace Technology offers cloud solutions, including public, private, and hybrid cloud options, along with managed services for platforms like AWS and Azure. They help businesses migrate their infrastructure to the cloud, providing expert support and tailored solutions. This allows companies to focus on their core business while Rackspace manages their cloud infrastructure.
How does Rackspace Technology integrate with other tools?
Rackspace Technology integrates with popular cloud platforms like AWS and Azure, enabling hybrid and multi-cloud solutions. They also offer API integration for simplified server deployment and management. This allows businesses to leverage existing infrastructure while adopting cloud services.
What the main competitors of Rackspace Technology?
Top alternatives to Rackspace Technology include Google Cloud, Zoho Workplace, Salesforce Platform, and Zadara. These competitors offer similar cloud-based solutions, including managed services, hybrid cloud options, and infrastructure support.
Is Rackspace Technology legit?
Yes, Rackspace Technology is a legitimate cloud services provider. They offer various cloud solutions and managed services, helping businesses transition to the cloud. They are known for their customer support and platform integrations, though some users have noted higher costs and occasional slow support responses.
How much does Rackspace Technology cost?
Rackspace Technology does not publicly disclose pricing information. Contact their sales team for a custom quote based on your specific product needs.
Is Rackspace Technology customer service good?
Customer reviews on Rackspace Technology's support are mixed. While many praise the expertise and responsiveness of their support team, others have experienced slow response times. Some users highlight the smooth onboarding and helpful support, while others mention delays of up to nine days for issue resolution.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.