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Property Matrix description
Property Matrix is a cloud-based property management software designed for businesses of all sizes. It offers a range of features including accounting, tenant portals, online payments, maintenance management, and document storage. Property Matrix aims to be user-friendly while providing robust customization options to fit specific business needs. It stands out with its focus on enterprise-class accounting, flexible reporting capabilities, and built-in document signing and scanning. Property Matrix promises a streamlined property management experience backed by responsive customer support.
Who is Property Matrix best for
Property Matrix is a user-friendly, cloud-based property management software suitable for businesses of all sizes. It offers robust features such as accounting, tenant portals, online payments, and maintenance management. Users praise the responsive customer support and comprehensive features. However, some have noted slow support response times and a confusing reporting system. Property Matrix is best for real estate companies seeking customizable software with strong accounting capabilities.
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Best fit for small to enterprise-level property management companies.
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Ideal for businesses in the Real Estate & Construction industry.
Property Matrix features
| Supported Tenant and owner portals are supported via separate online access options. |
| Supported Property Matrix supports online rent collection via credit cards and ACH. |
| Supported Property Matrix supports digital signatures for documents within the platform. |
| Supported Property Matrix allows uploading, organizing, and scanning documents. |
| Supported Property Matrix offers various communication tools, including messaging, announcements, and a tenant portal. |
| Supported Property Matrix supports reporting and analytics with customizable reports and key metrics tracking. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Property Matrix reviews
We've summarised 67 Property Matrix reviews (Property Matrix GetApp reviews, Property Matrix Software Advice reviews, Property Matrix TrustPilot reviews, Property Matrix Capterra reviews and Property Matrix G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, always available and helpful.
- User-friendly interface and easy to learn.
- Comprehensive features covering accounting, tenant portals, online payments, maintenance, and document storage.
- Highly customizable to fit specific business needs.
- Flexible reporting capabilities (with some customization limitations).
- Reports can be confusing and don't always provide the needed information.
- Slow customer support response times, sometimes taking over an hour.
- Lack of a printed user manual.
- No training manual or how-to briefs.
- Difficult initial setup and information upload process.
Property Matrix pricing
The commentary is based on 5 reviews from Property Matrix Capterra reviews, Property Matrix G2 reviews, Property Matrix Software Advice reviews and Property Matrix TrustPilot reviews.
Property Matrix pricing is generally considered reasonable and affordable, especially for its robust features. While the monthly cost might be high for casual users with fewer units, those managing multiple properties find the pricing justifiable and a good value compared to other software. An annual prepayment based on property count is required.
Users sentiment
See the Property Matrix pricing page.
Standard
Includes Enterprise Accounting, Maintenance, Marketing, Portals, Custom Reports, and Unlimited Phone Support.
Property Matrix Pro
Includes all Standard Features Plus: Commercial Properties, Budgets, CAM Charges, and Unlimited Phone Support.
Enterprise
Includes all Property Matrix Pro Features and Unlimited Phone Support.
Property Matrix alternatives
Console CloudHas less momentum. Primarily for Australian and New Zealand markets. Lacks documented features for comparison as a Property Matrix competitor or alternative.Read more
TenantCloudTenantCloud has broader industry applicability, serving a wider range of sectors, and is growing faster. It offers a free version, which might be appealing to some users. Some users mention slow payment processing and limited reporting customization as drawbacks.Read more
PickspaceBetter for managing coworking spaces and shopping centers. Supports lead tracking. Property Matrix is growing faster. Property Matrix has more user reviews available.Read more
BookervilleBetter for vacation rental management. More user-friendly and affordable. Excellent customer support. Seamless integration with popular listing websites. Offers automated booking and messaging.Read more
Rent ManagerBetter for finance and education institutions. Has mobile apps and owner statements features. Growing faster than Property Matrix based on website traffic and employee growth. Rent Manager alternative, competitor.Read more
Top ProducerBetter for individual agents and teams needing lead generation and CRM. Has AI-powered features and integrates with numerous tools, though setup can be difficult.Read more
Property Matrix FAQ
What is Property Matrix and what does Property Matrix do?
Property Matrix is cloud-based property management software with features like accounting, tenant portals, online payments, and maintenance management. It's user-friendly, customizable, and offers robust reporting. Property Matrix is best suited for businesses managing a large number of units, providing a streamlined property management experience.
How does Property Matrix integrate with other tools?
Property Matrix integrates with various tools to enhance its functionality. It supports online rent collection via credit cards and ACH, digital signatures for documents, and document uploading and scanning. It also offers tenant communication tools like messaging and announcements through a dedicated tenant portal.
What the main competitors of Property Matrix?
Top alternatives to Property Matrix include Buildium, Rent Manager, and TenantCloud. These competitors offer similar features such as online rent collection, maintenance management, and tenant portals, catering to diverse property management needs. For specialized lease management, Occupier is a strong contender.
Is Property Matrix legit?
Property Matrix appears to be a legitimate software. User reviews highlight its user-friendly interface and comprehensive features. However, potential users should be aware of reported issues with customer support response times and initial setup difficulties. Consider these factors when evaluating if Property Matrix is safe and suitable for your needs.
How much does Property Matrix cost?
Property Matrix's pricing starts at $1.75 per unit after the initial threshold (250 for Standard/Pro, 800 for Enterprise). A setup fee equivalent to three months of service applies to all plans. For specific pricing details, it's best to contact Property Matrix directly.
Is Property Matrix customer service good?
Property Matrix receives overwhelmingly positive feedback regarding their customer support. Users consistently praise the responsiveness and helpfulness of the support team, describing them as "outstanding," "top notch," and "always available." While some users mention slower response times, the overall sentiment points to highly satisfactory customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.