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Playvox Quality Management description
Playvox Quality Management helps businesses improve the performance of their customer service teams. It goes beyond simply identifying problems to provide tools for coaching and development to address issues proactively. This cloud-based software focuses on offering a comprehensive solution to transition from basic quality assurance to a more robust quality management system.
Who is Playvox Quality Management best for
Playvox Quality Management is a cloud-based solution ideal for businesses aiming to elevate their customer service. Users praise its easy-to-use interface for quality evaluations and helpful coaching sessions. However, some have noted issues with the notification system and limited mobile functionality. This platform is best suited for companies looking to transition from basic quality assurance to a more comprehensive quality management system, providing tools and insights to boost agent performance and improve customer experience.
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Ideal for small to enterprise-level businesses seeking improved customer service.
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Well-suited for Finance, E-commerce, Retail, Transportation & Logistics, Software/IT, Marketing, Professional Services, and Automotive.
Playvox Quality Management features
| Supported Playvox provides automated feedback, coaching integration, dynamic reporting, and recognition tools. |
| Supported Playvox automates quality assurance, including agent performance evaluation and script adherence checks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Playvox Quality Management reviews
We've summarised 1041 Playvox Quality Management reviews (Playvox Quality Management G2 reviews) and summarised the main points below.
- Easy-to-use interface for quality evaluations and feedback.
- Helpful coaching sessions for agent improvement.
- Provides clear and detailed feedback on agent performance.
- Effective tool for tracking agent's quality scores.
- Streamlines quality evaluations and automates coaching.
- Notification system bugs and navigation difficulties.
- Lack of a mobile app or limited mobile functionality.
- Occasional slow loading or refreshing of the platform.
- Limited customization options for reports and dashboards.
- Rewards system could be more robust and stimulating.
Playvox Quality Management pricing
The commentary is based on 13 reviews from Playvox Quality Management G2 reviews.
Playvox Quality Management offers good value, with one reviewer describing it as "not too expensive." However, some users mentioned a desire for more valuable rewards and clearer reward processes within the platform. Despite this, the overall pricing sentiment appears positive.
Users sentiment
Playvox Quality Management alternatives
TalkdeskBetter suited to larger enterprises. Wider industry applicability. Stronger integrations with helpdesk solutions. More AI-powered features like call routing and self-service.Read more
JustCallBetter suited for sales, support, and marketing teams needing streamlined communication and CRM integration. Wider industry applicability. Has more momentum in employee growth.Read more
Zoom WorkplaceBetter for internal communication and collaboration. More suitable for hybrid work models. A Playvox Quality Management competitor focusing on broader communication needs. Not as focused on quality assurance and customer service team performance improvement.Read more
evaluagentBetter suited for small and medium businesses. More affordable. Wider industry applicability including manufacturing, media and entertainment, government, and energy and utilities.Read more
mySQM QA SoftwareMore focused on call centers. Ease of implementation is lower. Has slower momentum.Read more
Playvox Quality Management FAQ
What is Playvox Quality Management and what does Playvox Quality Management do?
Playvox Quality Management is a cloud-based software that helps businesses transition from basic quality assurance to comprehensive quality management. It provides automated feedback, coaching integration, and performance monitoring tools to improve customer service team performance. It helps improve agent performance with automated feedback and coaching tools.
How does Playvox Quality Management integrate with other tools?
Playvox Quality Management integrates with various tools to enhance its functionality. It connects with workforce management systems, CRM platforms, and other customer support tools to streamline workflows and centralize data. This allows for a more comprehensive view of agent performance and customer interactions.
What the main competitors of Playvox Quality Management?
Top alternatives to Playvox Quality Management include Talkdesk, Genesys Cloud EX, evaluagent, and mySQM QA Software. These competitors offer similar features such as quality assurance automation, performance monitoring, and agent coaching tools.
Is Playvox Quality Management legit?
Playvox Quality Management is a legitimate software solution. User reviews highlight its ease of use and effectiveness for quality evaluations and coaching. However, some users mention issues with notifications and limited mobile functionality. Consider these factors when evaluating if Playvox is safe and right for your business.
How much does Playvox Quality Management cost?
I couldn't find pricing details for Playvox Quality Management. Contact Playvox directly to discuss pricing and determine if the product is a worthwhile investment for your needs.
Is Playvox Quality Management customer service good?
Playvox Quality Management's customer service receives positive feedback. Users praise the helpful and responsive support team, highlighting their quick replies and effective problem-solving. Some users mention occasional lags in response time.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.