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Pet Manager description
Pet Manager is a cloud-based software designed for pet boarding businesses like kennels, catteries, and pet resorts. It helps manage various aspects of the business including bookings, customer and pet records, billing, and communication with pet owners. Pet Manager also facilitates online bookings for customers.
Who is Pet Manager best for
Pet Manager is a cloud-based software perfect for small pet boarding businesses. It streamlines bookings, client management, and billing. Users praise its online booking and automated emails, while some find the staff scheduling and navigation challenging. A 30-day free trial is available.
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Best for small pet boarding businesses (kennels, catteries, pet resorts).
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Ideal for pet boarding businesses in retail, hospitality & tourism, real estate & construction, agriculture, and non-profit sectors.
Pet Manager features
| Supported Pet Manager allows recording notes about pets, which can be used to store information about special needs. |
| Supported Pet Manager supports calendar management and appointment scheduling. |
| Supported Clients can book appointments online, but they require approval. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Pet Manager reviews
We've summarised 41 Pet Manager reviews (Pet Manager Capterra reviews and Pet Manager G2 reviews) and summarised the main points below.
- Automated client emails and profiles enhance professionalism.
- Easy online booking system streamlines the process for clients and reduces admin workload.
- Visually clear calendar view simplifies booking management.
- Excellent and responsive customer support.
- Comprehensive features cover various business needs, including bookings, customer records, billing, and communication.
- Difficult to navigate system settings, such as finding season settings, document locations, and bank details.
- Staff scheduling is clunky and time-consuming, requiring daily setup.
- Booking numbers are not prominently displayed on invoices/quotes, and invoice numbers change with adjustments.
- Some older clients report difficulty navigating the booking portal.
- Limited mobile functionality for both admin users and the customer portal.
- Lack of a user manual, especially for less tech-savvy clients booking multiple pets.
- Some customers have trouble uploading pictures and vaccination certificates.
- Xero integration is confusing for some users, even those with bookkeeping experience.
Pet Manager pricing
The commentary is based on 6 reviews from Pet Manager Capterra reviews.
Pet Manager offers excellent value, with a price point praised by numerous users. Its affordability, combined with robust features and responsive customer support, makes it a worthwhile investment for managing pet-related businesses. While some users mention minor feature limitations, the overall pricing sentiment is positive.
Users sentiment
See the Pet Manager pricing page.
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Pet Manager has a free trial.
Starter
Up to 10 kennels/suites, cattery pens/suites, day care, grooming, and training places.
Standard
Up to 30 kennels/suites, cattery pens/suites, day care, grooming, and training places.
Deluxe
Unlimited kennels/suites, cattery pens/suites, day care, grooming, and training places.
Multi-Site
Unlimited kennels/suites, cattery pens/suites, day care, grooming, and training places, up to 3 sites/locations.
Pet Manager alternatives
PetExecBetter suited for larger businesses. Caters to a wider range of industries, including Finance, Manufacturing, and Media. Mobile app support aids client engagement. Offers automated email reminders. Stores various pet documents, including adoption papers.Read more
Time To PetBetter for pet sitters, dog walkers, and daycares. Has QuickBooks integration, GPS tracking, client and staff mobile apps. Growing faster than Pet Manager.Read more
Kennel LinkBetter for managing retail sales with its inventory management features. Caters to a wider range of pet businesses, including grooming services. More suitable for finance and media industries. Lacks online booking functionality.Read more
ProPetBetter fit for medium-sized businesses. Caters to more industries, including Manufacturing, Education, and Software/IT. Stores unlimited documents.Read more
Easy Busy PetsBetter for generating customer reviews and attracting new clients. Includes website builder functionality. More suitable for Education, Transportation & Logistics, Software, IT & Telecommunications, and Professional Services.Read more
BusyPawsBetter fit for businesses of all sizes, including large enterprises. Caters to a wider range of pet care services beyond pet boarding. More customizable but lacks specialized boarding features like special needs recording and online booking requiring approval.Read more
Pet Manager FAQ
What is Pet Manager and what does Pet Manager do?
Pet Manager is cloud-based software for pet boarding businesses (kennels, catteries, pet resorts). It manages bookings, customer and pet records, billing, and client communication. Pet Manager also offers convenient online booking functionality.
How does Pet Manager integrate with other tools?
Pet Manager integrates with Xero for accounting purposes. However, some users find this integration confusing. There is no information available about other integrations.
What the main competitors of Pet Manager?
Alternatives to Pet Manager include Time To Pet, PetExec, ProPet, Kennel Link, PetPocketbook, and Easy Busy Pets. These competitors offer similar features for managing pet care businesses, such as online booking, customer and pet records, and billing.
Is Pet Manager legit?
Pet Manager appears to be a legitimate software solution. User reviews praise its online booking and comprehensive features. However, note some users mention difficulties with navigation and staff scheduling. Consider exploring alternative options if these are critical features for your business.
How much does Pet Manager cost?
Pet Manager pricing starts at AUD$45/month for the Starter plan, AUD$65/month for Standard, and AUD$85/month for the Deluxe plan. The Multi-Site plan for larger businesses with up to 3 locations costs AUD$220/month. A 30-day free trial is available.
Is Pet Manager customer service good?
Pet Manager receives overwhelmingly positive feedback regarding their customer support. Users praise the team's responsiveness, helpfulness, and willingness to provide personalized assistance, even creating video tutorials to address specific questions. A few users mention initial difficulty navigating the software, but highlight the excellent support received in overcoming these challenges.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.