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BusyPaws description
BusyPaws is an all-in-one software platform designed for pet care businesses of all sizes. It combines essential features such as scheduling, online booking, invoicing, payments, and client communication tools into a single system. By streamlining administrative tasks and simplifying client management, BusyPaws helps pet service providers save time and focus on providing excellent care.
What companies are using BusyPaws?
Who is BusyPaws best for
BusyPaws is a pet care business management software praised for its user-friendly interface and excellent customer support. However, some users find the mobile experience and calendar features lacking. It's best for individual pet professionals or small teams needing basic scheduling, client communication, and payment processing.
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Not ideal for businesses of any size.
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Best fit for businesses in Retail, Education, and Healthcare, Wellness & Pharma.
BusyPaws features
| Supported BusyPaws allows clients to self-book various pet care services, including vet appointments and grooming appointments. |
| Supported BusyPaws allows clients to book appointments online via a website integration. |
| Supported BusyPaws automates invoice generation and integrates with QuickBooks. |
| Supported BusyPaws provides a client portal for managing bookings and accessing information. |
| Supported BusyPaws supports online payments via credit cards through Stripe. |
| Supported BusyPaws offers automated email reminders for appointments and follow-ups. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
BusyPaws reviews
We've summarised 53 BusyPaws reviews (BusyPaws Capterra reviews) and summarised the main points below.
- Excellent and responsive customer support, praised for their helpfulness and quick response times.
- User-friendly interface with a clean and modern aesthetic.
- Highly customizable system for managing appointments, client information, and services.
- Integrates well with other business tools and platforms like Mailchimp and Quickbooks.
- Affordable pricing compared to other pet business management software options.
- Limited functionality for creating and managing complex service packages like board and trains or day training.
- Lack of a dedicated mobile app, making it difficult to manage appointments and client information on the go.
- Calendar features can be difficult to view and manage, especially on mobile devices.
- Limited control over customizing labels for service types.
- Online course creation and management features are basic and lack essential functionalities found in dedicated LMS platforms.
BusyPaws pricing
The commentary is based on 19 reviews from BusyPaws Capterra reviews.
BusyPaws offers a good value, with many reviewers finding it affordable and feature-rich. While some users noted a learning curve, the consensus is that BusyPaws provides robust functionality at a reasonable price, especially for smaller businesses. However, some users felt the value proposition diminished due to lacking features and difficulty integrating with existing business systems.
Users sentiment
See the BusyPaws pricing page.
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BusyPaws has a free trial.
Starter
Includes 1 user and all base features.
Solo
Includes 1 user, all base features, SMS messaging, a learning management system (LMS), and products and inventory.
Team
Includes 3 users, all base features, all Solo Plan features, and employee time tracking.
Business
Includes 10 users, 1 facility, all base features, all Team Plan features, multi-facility/subaccounts, and a custom sending domain.
Franchise/Enterprise
Includes custom software development for back-end processes, a 3-6 month build time, and a 3 year contract.
BusyPaws alternatives
MoeGoBetter fit for mobile groomers. Higher rated by users but has less transparent pricing. Growing faster. Stronger customer support.Read more
Time To PetBetter fit for pet sitters and dog walkers. Has client and staff mobile apps and GPS tracking. Growing faster.Read more
Paw PartnerBetter for kennels, groomers, and daycare centers. Higher rated by users. Easier to use. Dedicated mobile app for pet owners.Read more
PetExecBetter suited for kennels and pet boarding facilities. Caters to a wider range of industries including Finance, Manufacturing, Real Estate & Construction, and more. Offers a client portal and mobile app.Read more
PawfinityBetter fit for finance and marketing businesses. Lower rated customer support. Online booking interface may be confusing. Lacks QuickBooks integration.Read more
Pet ManagerBetter fit for kennels, catteries, and pet resorts. More positive customer service feedback. Easier implementation is a drawback.Read more
BusyPaws FAQ
What is BusyPaws and what does BusyPaws do?
BusyPaws is a software platform for pet care businesses. It offers scheduling, online booking, invoicing, payments, and client communication tools. BusyPaws streamlines administrative tasks, allowing providers to focus on pet care. It's praised for excellent customer support and a user-friendly interface but has limited mobile app functionality.
How does BusyPaws integrate with other tools?
BusyPaws integrates with Mailchimp for marketing and QuickBooks for accounting. It also offers website integrations for online booking and supports online payments via Stripe. It lacks direct integration with other specialized pet care tools.
What the main competitors of BusyPaws?
BusyPaws's main competitors include Time To Pet, MoeGo, PetPocketbook, Paw Partner, Groomsoft, and Gingr. These alternatives offer similar features for pet care businesses, such as scheduling, client management, and payment processing.
Is BusyPaws legit?
BusyPaws appears to be a legitimate software option for pet care businesses. User reviews praise its ease of use and excellent customer support. However, some users mention limited functionality for complex service packages and the lack of a dedicated mobile app. Consider these factors when evaluating if BusyPaws is safe and right for your needs.
How much does BusyPaws cost?
BusyPaws pricing starts at $34.99/month for the Starter plan. The Solo plan is $79/month, the Team plan is $99/month, and the Business plan is $199/month. The Franchise/Enterprise plan starts at $2,000 with custom development. A free trial is available.
Is BusyPaws customer service good?
BusyPaws receives positive feedback for its customer service. Users highlight the helpfulness, responsiveness, and patience of the support team, describing them as "amazing," "top tier," and the "best we have ever experienced." While some users found the software complex, the readily available support mitigated this issue.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.