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PayPal description
PayPal is a leading online payment platform that lets businesses of all sizes accept payments from customers worldwide. Whether you sell online, in person, or both, PayPal offers tools like online checkout, point-of-sale (POS) systems, and payment processing to simplify your transactions and help you manage your business finances.
Who is PayPal best for
PayPal is a trusted online payment platform for businesses of all sizes, enabling them to accept payments worldwide. Its user-friendly interface and easy integration with various platforms are praised by users. However, some users have reported issues with high transaction fees and account holds. Despite these drawbacks, PayPal remains a popular choice for its global reach and convenient payment processing capabilities.
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Ideal for small, medium, and large businesses seeking a streamlined payment solution.
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Suitable for most industries, especially e-commerce, retail, and international businesses.
PayPal features
| Supported PayPal allows businesses to accept payments in 26 currencies and over 200 countries. |
| Supported PayPal supports international payments, enabling global business expansion. |
| Supported PayPal supports mobile payments via mobile wallets and apps, including Braintree integrations. |
| Supported Disputes are resolved through a structured process aiming for fair outcomes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
PayPal reviews
We've summarised 4443 PayPal reviews (PayPal GetApp reviews, PayPal Software Advice reviews, PayPal Capterra reviews and PayPal G2 reviews) and summarised the main points below.
- Widely recognized and trusted for online payments
- User-friendly interface for sending and receiving money
- Easy integration with ecommerce platforms and websites
- Robust security features and buyer protection
- High transaction fees are a recurring complaint
- Account holds and freezes can be frustrating and confusing
- Customer support is often slow and unhelpful
- Limited functionality to withdraw funds to certain banks or countries
PayPal pricing
The commentary is based on 666 reviews from PayPal Capterra reviews, PayPal G2 reviews, PayPal GetApp reviews and PayPal Software Advice reviews.
PayPal's widespread acceptance makes it a convenient payment platform, especially for international and online transactions. While users appreciate its ease of use and robust security features, many find the transaction and conversion fees high compared to competitors. Some also report issues with account freezes and customer support.
Users sentiment
PayPal alternatives
Amazon Pay for BusinessBetter suited for e-commerce businesses seeking streamlined checkout using existing Amazon customer data. Provides a more positive pricing experience.Read more
Stripe PaymentsBetter ease of implementation and scalability. Has a more developer-centric approach with robust APIs and documentation. Growing faster than PayPal. Offers more transparent pricing but users report it as complex.Read more
RazorpayBetter suited for businesses operating in India. Offers additional business banking solutions. Has faster employee growth momentum, indicating rapid expansion. Provides more payment options specific to the Indian market, like UPI and popular Indian wallets.Read more
Venmo for BusinessBetter fit for smaller businesses focused on social commerce. Lacks robust business management tools. A PayPal competitor focused on mobile payments. Venmo for Business is a good PayPal alternative for mobile-first businesses.Read more
WhovaBetter for managing all aspects of physical and virtual events, from registration to post-event surveys. A strong PayPal competitor for event organizers seeking enhanced attendee engagement.Read more
ReleaseNote.AIBetter for product management in mid-size and enterprise software companies. A strong PayPal competitor for product-led growth with AI-powered customer feedback analysis.Read more
PayPal FAQ
What is PayPal and what does PayPal do?
PayPal is a widely recognized online payment platform enabling businesses and individuals to send and receive money globally. It offers solutions for online and in-person transactions, facilitating secure payments, checkout integrations, and business financial management tools. PayPal is known for its user-friendly interface but sometimes receives criticism for its fees and customer support.
How does PayPal integrate with other tools?
PayPal integrates with various e-commerce platforms, shopping carts, and marketplaces. It also offers APIs and developer tools for custom integrations. This allows businesses to seamlessly connect their existing systems to PayPal for streamlined payment processing.
What the main competitors of PayPal?
Top PayPal competitors include Amazon Pay for Business, offering a familiar checkout experience for Amazon customers, and PayU, facilitating global online payments with diverse payment methods. Other alternatives like BILL and Netsuite cater to specific business sizes and needs.
Is PayPal legit?
Yes, PayPal is a legitimate and widely used payment platform. It offers robust security measures and buyer protection, making it a safe option for online transactions. Millions of businesses and individuals trust PayPal for sending and receiving money worldwide.
How much does PayPal cost?
PayPal offers various merchant services with transaction fees, typically around 2.9% + $0.30 per transaction in the US. There are also monthly fees for specific services like recurring billing. Contact PayPal for detailed pricing based on your business needs.
Is PayPal customer service good?
Based on user reviews, PayPal's customer service receives mixed feedback. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times and unhelpful agents. Some users also report difficulties with account holds and unhelpful support during disputes.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.