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PatientNow description
PatientNow is an all-in-one software solution designed specifically for aesthetic medical practices like medical spas, plastic surgery, and dermatology clinics. It helps manage various aspects of these businesses including electronic medical records (EMR), practice management, patient engagement, digital marketing, and payments. Its features aim to streamline administrative tasks, improve patient experience, and boost revenue. With a focus on the aesthetics and wellness industry, PatientNow consolidates multiple software functions into one platform, eliminating the need for separate vendors.
Who is PatientNow best for
PatientNow is an all-in-one management solution designed for aesthetic medical practices. It offers tools for EMR, practice management, patient engagement, and marketing automation. Users praise its comprehensive features and patient engagement tools, but some find it difficult to use and report performance issues. Ideal for small to medium-sized practices seeking a consolidated platform.
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Best fit for small to medium-sized aesthetic medical practices.
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Specifically designed for healthcare, wellness, and pharma industries.
PatientNow features
| Supported PatientNow offers customizable loyalty, rewards, and referral programs. |
| Supported PatientNow offers patient records, scheduling, and billing features. |
| Supported PatientNow offers a patient portal for managing health records, scheduling appointments, and communicating with providers. |
| Supported PatientNow automates email and SMS campaigns and integrates with other tools for social media and lead nurturing. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
PatientNow reviews
- Comprehensive features for managing various aspects of aesthetic medical practices.
- Customizable templates and workflows streamline administrative tasks.
- Effective patient engagement tools enhance communication and satisfaction.
- Automated appointment reminders and treatment pathways improve patient retention.
- Detailed reporting and analytics provide valuable business insights.
- Difficult to use and implement, requiring extensive training.
- Slow performance, frequent crashes, and system instability.
- Inaccurate data and reporting discrepancies lead to operational inefficiencies.
- Poor customer support responsiveness and lack of effective problem resolution.
- Limited integrations with essential platforms and software.
PatientNow pricing
The commentary is based on 24 reviews from PatientNow Capterra reviews, PatientNow G2 reviews, PatientNow GetApp reviews and PatientNow Software Advice reviews.
PatientNow's pricing is a common concern. While some users find it a good value, especially for the features offered, others find the cost prohibitive, particularly smaller practices. Additional fees for support and add-ons contribute to this sentiment, with some users feeling misled by the initial pricing.
Users sentiment
See the PatientNow pricing page.
PatientNow alternatives
PabauBetter fit for larger enterprises. Has more momentum based on website traffic and employee growth. Users highlight comprehensive features, ease of use, and helpful customer support, but note issues with system performance and the mobile app.Read more
Aesthetix CRMMore focused on marketing automation and patient engagement. Has grown its team significantly more. A PatientNow alternative for small to medium businesses.Read more
zHealthBetter for chiropractic, physical therapy, and massage therapy businesses. zHealth has highly rated customer service and is praised for ease of use. More affordable pricing options.Read more
BestosysBetter fit for doctors and dentists. Higher rated by users. Strong WhatsApp integration for patient communication. Note that the mobile app has limitations.Read more
CarepatronBetter suited for a wider range of healthcare businesses. Has a free plan available. Growing faster than PatientNow. More user-friendly, but some users report slowness and template design issues. A PatientNow competitor and alternative.Read more
PatientNow FAQ
What is PatientNow and what does PatientNow do?
PatientNow is an all-in-one software solution for aesthetic medical practices. It offers EMR, practice management, patient engagement, digital marketing, and payment features, streamlining administrative tasks and boosting revenue. However, some users report difficulties with its usability, performance, and customer support.
How does PatientNow integrate with other tools?
PatientNow integrates with marketing automation tools for social media and lead nurturing. It also offers email and SMS campaign automation within its platform. However, users have reported limited integrations with other essential platforms.
What the main competitors of PatientNow?
Alternatives to PatientNow include Pabau, Aesthetix CRM, Carepatron, and Power Diary. These platforms offer similar features for managing aesthetic medical practices, including EMR, practice management, and patient engagement tools.
Is PatientNow legit?
PatientNow is a legitimate software solution for aesthetic medical practices. While it offers comprehensive features and automation tools, some users have reported difficulties with its ease of use, performance, and customer support. Consider exploring alternatives if these are critical concerns for your practice.
How much does PatientNow cost?
PatientNow does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific practice needs.
Is PatientNow customer service good?
PatientNow's customer service receives mixed reviews. While some users praise the helpful and friendly support staff, others express frustration with slow response times, ineffective problem resolution, and inconsistent support quality. Some users mention difficulty getting continued or longer training sessions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.