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Company health
OnRamp description
OnRamp is a customer onboarding software designed for mid-sized B2B businesses, particularly in SaaS, client services, retail, and distribution. It provides a centralized platform with a client-facing portal to guide customers through onboarding tasks. OnRamp aims to automate workflows, improve customer experience, and give your team better visibility into the onboarding process. This leads to faster customer setup, increased engagement, and ultimately, quicker time-to-value for your business.
Who is OnRamp best for
OnRamp is a customer onboarding platform designed for mid-sized B2B businesses. It offers a centralized platform with a client-facing portal to guide customers through the onboarding process. Users praise OnRamp's user-friendly interface and excellent customer support. Some users mention difficulties with backend UI navigation and limited customization options. OnRamp helps streamline onboarding, automate workflows, and improve visibility, leading to faster customer setup and quicker time-to-value.
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Best for mid-sized businesses, particularly in SaaS, client services, retail, and distribution.
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Ideal for Healthcare, Finance, Retail, Consumer Goods, Media & Entertainment, Software, and Professional Services.
OnRamp features
| Supported OnRamp provides a customer portal designed for client collaboration and information access. |
| Supported OnRamp provides a customer portal with project tracking and communication features. |
| Supported OnRamp offers comprehensive reporting and analytics features, including customizable dashboards and specific reports. |
| Supported OnRamp integrates with various tools, including Salesforce, HubSpot, and Zapier. |
| Supported OnRamp automates routine tasks and streamlines workflows, especially for customer onboarding. |
| Supported OnRamp supports progress tracking, plan adjustments, and flexible project views. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
OnRamp reviews
- User-friendly interface for customers and internal users.
- Excellent customer support and training.
- Centralized platform improves visibility and reduces email volume.
- Helps streamline onboarding and project management.
- Automates workflows and keeps everyone informed.
- Difficult to navigate the backend UI.
- Limited customization for tasks and customer users.
- Reporting capabilities need improvement.
- Bugs and slow performance with text fields and tasks.
- Lack of customization options, especially for homepage elements.
OnRamp pricing
The commentary is based on 4 reviews from OnRamp G2 reviews.
OnRamp's pricing is generally considered high, especially for larger teams. One reviewer mentioned unexpected costs associated with user roles and limited contributor functionality. However, others find the software valuable despite the cost, citing streamlined onboarding and improved transparency.
Users sentiment
OnRamp alternatives
onramp vs Agency HandyBetter for smaller digital agencies in the USA. More focused on the entire client lifecycle management, including invoicing and service catalog creation. Offers more customization and branding options.Read more
ValuecaseBetter suited for companies of all sizes. Has website traffic growth momentum. Lacks specific features for project management and a branded client portal. Fewer positive user reviews mention improved visibility or workflow automation.Read more
RocketlaneBetter for smaller or medium-sized businesses needing client project management. Has broader industry applicability, including e-commerce, retail, and media. Growing faster. A Rocketlane alternative and competitor.Read more
ClustdocBetter for collecting information and documents from clients. Suitable for businesses of all sizes, especially in finance, legal, and real estate. Easy to use, with positive user reviews. Clustdoc is a strong OnRamp competitor and alternative.Read more
GUIDEcxBetter for larger enterprises. More suitable for Software, IT, and Telecommunications, as well as professional services. GUIDEcx is growing faster in website traffic but slower in employee growth. Users appreciate its intuitive interface, customer support, and project visibility. However, some dislike limited email formatting and bulk editing challenges.Read more
CogniSaaSMore focused on enterprise SaaS onboarding and project management. Caters to a similar customer size. Has experienced negative employee growth. Users report slow performance and limited integrations are a drawback.Read more
OnRamp FAQ
What is OnRamp and what does OnRamp do?
OnRamp is a customer onboarding software for mid-sized B2B businesses. It offers a centralized platform with a client-facing portal, automating workflows to improve customer experience and provide better visibility into the onboarding process, leading to faster customer setup and quicker time-to-value.
How does OnRamp integrate with other tools?
OnRamp integrates with Salesforce, HubSpot, and Zapier, enabling streamlined workflows and data synchronization between platforms. This connectivity enhances automation capabilities and improves overall efficiency for customer onboarding.
What the main competitors of OnRamp?
Top alternatives to OnRamp include Rocketlane, Valuecase, and CogniSaaS. These competitors offer similar customer onboarding features, catering to B2B SaaS companies and focusing on streamlined workflows and improved customer experiences. Other options, like GUIDEcx and ClickUp, provide broader project management capabilities.
Is OnRamp legit?
Yes, OnRamp is a legitimate customer onboarding software. User reviews highlight its user-friendly interface and excellent customer support. It centralizes and streamlines onboarding, leading to faster customer setup and increased engagement. However, some users mention limited customization and reporting capabilities.
How much does OnRamp cost?
I cannot find pricing details for OnRamp. Contact them directly to determine if OnRamp is worth the investment for your product pricing needs.
Is OnRamp customer service good?
OnRamp's customer service receives overwhelmingly positive feedback. Users consistently praise the helpfulness, responsiveness, and genuine support provided by the OnRamp team, particularly during initial setup and training. This personalized attention contributes significantly to a positive overall experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.