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NetSupport Manager description
NetSupport Manager is a remote access tool that allows IT professionals to control computers and servers from anywhere. It offers a range of features for remote support, including screen sharing, file transfer, and remote command execution. NetSupport Manager prioritizes security, utilizing encryption and two-factor authentication. It's a good fit for mid-sized companies looking for a reliable and secure way to manage and support their IT infrastructure without recurring subscription fees.
Who is NetSupport Manager best for
NetSupport Manager is a reliable remote access tool for IT professionals seeking secure and efficient device management. Users praise its ease of use, stable connections, and comprehensive features like screen sharing and file transfer. Some users have noted challenges with external network access and mobile app speed. It's a cost-effective solution with a one-time purchase.
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Ideal for mid-sized companies seeking robust remote support.
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Well-suited for Healthcare, Finance, Retail, Education, and IT.
NetSupport Manager features
| Supported NetSupport Manager supports remote access to Mac computers with some limitations. |
| Supported NetSupport Manager supports remote access to Linux computers, but with potentially limited features. |
| Supported NetSupport Manager allows viewing and controlling remote desktops across different platforms. |
| Supported NetSupport Manager supports remote access to Windows computers. |
| Supported Files can be transferred between computers using drag and drop, with delta transfer and distribution options. |
| Supported NetSupport Manager allows executing commands via a PowerShell window on remote Windows machines. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
NetSupport Manager reviews
We've summarised 45 NetSupport Manager reviews (NetSupport Manager Capterra reviews and NetSupport Manager G2 reviews) and summarised the main points below.
- Easy to use and consistently stable connections.
- Fast and user-friendly unattended software installations.
- Excellent and responsive customer support.
- Comprehensive features for remote support, including screen sharing, file transfer, and remote command execution.
- Secure connections with encryption and two-factor authentication.
- Difficult to access external networks, similar to other applications.
- Mobile app is slower than the desktop version.
- DNS resolution issues when devices use dynamic IP addresses.
- Managing user roles and security permissions can be initially challenging.
NetSupport Manager pricing
The commentary is based on 1 reviews from NetSupport Manager Capterra reviews.
NetSupport Manager is praised for its cost-effectiveness and affordability. Users find it a valuable tool considering its features and performance. Information on specific pricing tiers isn't available in the reviews.
See the NetSupport Manager pricing page.
NetSupport Manager alternatives
ManageEngine Endpoint CentralBetter for mobile device management and broader OS support. It has more momentum and is a better fit for larger organizations. Lower ratings on Glassdoor. MacOS support is not as robust.Read more
TermiusBetter for individual users and smaller teams with remote server management needs. It has a sleek interface and offers convenient features like one-click login and cross-device synchronization. Termius is growing faster and has more momentum than NetSupport Manager, making it a noteworthy NetSupport Manager competitor and alternative. However, it has a subscription-based pricing model which might be a drawback for some.Read more
Kaseya VSABetter for IT departments and MSPs seeking an all-in-one platform. Offers broader IT management capabilities beyond remote access, including patching and security automation. A NetSupport Manager alternative.Read more
TSplusBetter for small businesses seeking affordable remote access. Offers perpetual licenses and is praised for ease of use and customer support. Stronger non-functional features.Read more
N-able N-Sight RMMBetter for small to medium businesses and MSPs. A NetSupport Manager competitor focusing on endpoint monitoring, patching, and remote access from a single platform. N-able N-Sight RMM simplifies IT tasks like work time tracking and invoicing.Read more
N-able N-centralBetter for managing diverse IT environments for MSPs and internal IT departments. Offers cloud-based and on-premise deployment. A NetSupport Manager competitor designed for scalability.Read more
NetSupport Manager FAQ
What is NetSupport Manager and what does NetSupport Manager do?
NetSupport Manager is a remote access tool enabling IT professionals to control computers and servers remotely. It provides features like screen sharing, file transfer, and remote command execution, prioritizing secure connections with encryption. It's well-suited for mid-sized companies seeking reliable IT management without recurring subscriptions.
How does NetSupport Manager integrate with other tools?
NetSupport Manager integrates with Active Directory for user authentication and management. It also supports various platforms, including Windows, Mac, and Linux, enabling cross-platform remote control. There is no information available about integrations with other specific tools.
What the main competitors of NetSupport Manager?
Top alternatives to NetSupport Manager include ManageEngine Endpoint Central, TeamViewer Remote, Atera, Splashtop SOS, Termius, and N-able N-central. These competitors offer similar features such as remote access, device management, and IT support tools.
Is NetSupport Manager legit?
Yes, NetSupport Manager is a legitimate and safe remote access tool. It offers secure connections with encryption and two-factor authentication, trusted by users for its ease of use and stable connections. However, some users have reported difficulties managing user roles and permissions.
How much does NetSupport Manager cost?
I couldn't find pricing details for NetSupport Manager. Contact NetSupport directly for product pricing and to determine if it's worth the investment for your needs.
Is NetSupport Manager customer service good?
Customer reviews on NetSupport Manager's customer service are generally positive. Users highlight the friendly, attentive support team and their ability to resolve issues effectively. However, one review mentioned difficulty reaching support, relying solely on chat. Despite this, most experiences appear positive regarding support responsiveness and helpfulness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.