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Neople description
Neople provides AI-powered virtual assistants that act like extra members of your customer support team. These "employees" are trained on your company's data and can answer customer questions accurately and in your brand's tone of voice, 24/7. Neople integrates with popular platforms like Zendesk and Slack, helping your team deliver faster and more efficient customer service without increasing headcount.
What companies are using Neople?
Who is Neople best for
Neople offers AI-powered virtual assistants trained on your data to provide 24/7 customer support in your brand's voice. This helps small to medium businesses scale their customer service efforts efficiently by integrating with platforms like Zendesk and Slack. Neople offers different pricing tiers to accommodate various budgets.
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Best fit for enterprise businesses seeking 24/7 automated customer support.
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Ideal for e-commerce and software/IT companies.
Neople features
| Supported Neople offers uninterrupted access to its platform, ensuring continuous availability. |
| Supported Neople integrates with Zendesk to manage customer support. |
| Supported Neople offers 24/7 automated customer support via AI virtual assistants. |
| Supported Neople offers a customizable knowledge base trained on your company data. |
| Supported Neople offers AI-powered virtual assistants designed to integrate with customer service teams. |
| Supported Neople uses AI to generate customer support responses based on knowledge base and past interactions. |
Neople pricing
The commentary is based on 1 reviews from Neople G2 reviews.
Neople offers AI-powered virtual assistants for customer support. All plans include unlimited languages and users.
Users sentiment
See the Neople pricing page.
Junior
For teams that want to get started with AI. Unlimited languages and users plus: Basic Neople design 150,000 interactions per year Tailored onboarding
Medior
For brand-centric teams with high volume contact. Unlimited languages and users plus: Custom Neople design 300,000 interactions per year 2 shop integrations 2 custom integrations Dedicated Customer Success Manager
Senior
For teams that need more from their Neople. Everything in Medior, plus: Branded Neople design Additional interactions Bespoke team AI training Regular knowledge-sharing sessions
Neople alternatives
SliteBetter for internal knowledge management and team collaboration. A strong Slite alternative for e-commerce businesses seeking AI-powered customer support. Slite has slower momentum.Read more
SmartActionBetter for enterprise companies needing phone support. Has publicly available ratings and is growing faster.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for enterprise companies.Read more
Gleen AIBetter for larger companies. Has positive ratings and reviews, noting easy integration and accurate responses. Gleen AI is growing faster than Neople.Read more
WorkHub TasksBetter for task management and team collaboration. Geared towards medium-sized businesses. Has slower momentum.Read more
Chat BreezesBetter for social commerce. More affordable, with positive pricing reviews. Good for small to mid-sized businesses, but less suitable for enterprise.Read more
Neople FAQ
What is Neople and what does Neople do?
Neople offers AI-powered virtual assistants that act as customer support team members. Trained on your company's data, these assistants provide 24/7 support, answering questions accurately and in your brand's voice. Neople integrates with platforms like Zendesk and Slack, boosting customer service efficiency.
How does Neople integrate with other tools?
Neople integrates with popular platforms like Zendesk and Slack. This integration streamlines workflows by incorporating Neople's AI-powered virtual assistants directly into existing customer support channels.
What the main competitors of Neople?
Alternatives to Neople include SmartAction for AI-powered virtual agents, Gleen AI for automated customer support, and Slite for knowledge base management. These competitors offer similar functionalities, catering to businesses seeking streamlined customer service solutions.
Is Neople legit?
Neople appears to be a legitimate company offering AI-powered virtual assistants for customer support. They offer integrations with platforms like Zendesk and Slack, and provide 24/7 automated customer support. However, user reviews and ratings are not readily available to further confirm their legitimacy. Consider researching alternative products if this is a concern.
How much does Neople cost?
Neople pricing starts at €1,500 per year for the Junior plan, suitable for teams beginning with AI. The Medior plan is €2,500 per year, ideal for high-volume interactions. For larger teams, the Senior plan offers custom pricing and bespoke features. There's no free version available.
Is Neople customer service good?
There is no information available about Neople's customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.