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My AskAI description
My AskAI is an AI-powered customer support chatbot that provides 24/7 assistance to your website visitors and email inquiries. This chatbot is trained using your company's data to provide accurate answers to common customer questions. My AskAI can handle a large volume of inquiries and identifies when to escalate a question to your human support team. The software also provides insights into frequently asked questions, allowing you to understand customer needs better. My AskAI aims to reduce support tickets and improve customer satisfaction.
What companies are using My AskAI?
Who is My AskAI best for
My AskAI is an AI-powered customer support chatbot ideal for small to medium-sized businesses in various industries. It automates 24/7 support, reducing ticket volume and improving customer satisfaction. Users praise its ease of use and helpful insights into FAQs, while some note limitations in customization and pricing for larger teams.
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Best fit for small to medium-sized businesses.
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Ideal for Healthcare, Finance, Retail, and other industries needing 24/7 support.
My AskAI features
| Supported My AskAI seamlessly escalates to human agents when needed. |
| Supported My AskAI offers AI-powered chatbots for automated conversations and instant responses. |
| Supported My AskAI offers 24/7 automated customer support via AI virtual assistants. |
| Supported My AskAI offers AI-powered chatbots for customer support across various channels. |
| Supported My AskAI analyzes customer conversations to provide insights into common topics and improve support strategies. |
| Supported My AskAI allows training with your company's data for accurate answers. |
| Supported My AskAI reduces support tickets by integrating with help desks and providing instant answers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Ease of Implementation
My AskAI reviews
We've summarised 82 My AskAI reviews (My AskAI Capterra reviews and My AskAI G2 reviews) and summarised the main points below.
- Easy to upload company information and train the AI chatbot.
- The chatbot effectively handles common customer questions and reduces support ticket volume.
- User-friendly interface makes it simple to set up and manage the chatbot.
- Provides valuable insights into frequently asked questions, improving understanding of customer needs.
- Seamless integration with websites for 24/7 customer support.
- The pricing structure is not feasible for large teams and the software can be expensive.
- Limited customization options for formatting answers, especially for bullet points and lists.
- Some users find the chatbot\'s responses to be inaccurate or irrelevant, especially for complex questions.
- The software can be difficult to use for those unfamiliar with AI or chatbot technology.
- Limited integrations with other platforms and data sources.
My AskAI pricing
The commentary is based on 18 reviews from My AskAI Capterra reviews and My AskAI G2 reviews.
While My AskAI is praised for its ease of use and helpful features, some users find its pricing structure confusing and expensive, especially for larger teams. Others mention a significant price jump between tiers and desire a more affordable mid-range option. A longer free trial is also a popular request.
Users sentiment
My AskAI alternatives
PerfectBotIntegrates with Gorgias helpdesk. Has growing website traffic and employee base. More focused on helpdesk integration and automation of customer support responses.Read more
ConfluenceBetter for project documentation and team collaboration. A Confluence alternative for customer support automation.Read more
siteGPTBetter for lead generation and task automation. Has broader integrations, a free trial, and multilingual support. Growing faster than My AskAI.Read more
DevRevBetter for SaaS businesses and integrates product development with customer support. Has significantly more momentum.Read more
HubSpot Service HubBetter for larger teams and enterprises. Provides a shared inbox, live chat, and workflow automation. Integrates with HubSpot CRM and offers real-time dashboards. Has more momentum.Read more
ClickUpBetter for task management, project planning, and team collaboration. Wider industry applicability. Has more momentum. More positive user reviews regarding UI and features, but more negative reviews about complexity and bugs.Read more
My AskAI FAQ
What is My AskAI and what does My AskAI do?
My AskAI is an AI-powered customer support chatbot designed to provide 24/7 automated assistance. It uses your company's data to answer customer questions, reducing support tickets and improving customer satisfaction. My AskAI also offers insights into frequently asked questions, helping you better understand customer needs.
How does My AskAI integrate with other tools?
My AskAI integrates with your website for 24/7 customer support. It also integrates with help desks to reduce support tickets by providing instant answers and seamless escalation to human agents when necessary. It uses your company's data, ensuring accurate and relevant responses.
What the main competitors of My AskAI?
Top alternatives to My AskAI include PerfectBot, SiteGPT, and HubSpot Service Hub. These platforms offer AI-powered chatbots, 24/7 customer support, and integrations with various platforms. They also aim to reduce support tickets and improve customer satisfaction.
Is My AskAI legit?
My AskAI appears to be a legitimate AI chatbot for customer support. User reviews praise its ease of use and effectiveness in handling common questions. However, some users mention limitations in customization and accuracy for complex inquiries. Consider these factors when evaluating if My AskAI is safe and suitable for your needs.
How much does My AskAI cost?
I couldn't find pricing details for My AskAI. Contact the vendor directly to determine if My AskAI's product pricing and features align with your budget and needs.
Is My AskAI customer service good?
Customer service for My AskAI is generally considered excellent, with users praising the helpful and responsive support team. They are quick to address issues and provide assistance with setup and integration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.