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Moveworks description
Moveworks is an AI-powered chatbot designed for mid-size to large companies. It acts as a central hub for employees to access information and complete tasks across various internal systems, like HR, finance, and IT. Moveworks uses natural language processing and machine learning to answer questions, automate tasks like submitting invoices, and even create content. This can save employees time searching for information or waiting for support.
Who is Moveworks best for
Moveworks is an AI-powered chatbot designed to streamline employee access to information and automate tasks across departments like IT, HR, and Finance. Users praise its seamless integrations and proactive notifications, but some find the NLP lacking and customization limited. It's best suited for medium to large enterprises seeking to improve operational efficiency.
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Best for medium to large enterprises.
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Ideal for IT, HR, and Finance tasks.
Moveworks features
| Supported Moveworks offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Moveworks supports over 100 languages, including on-the-fly translation. |
| Supported Moveworks integrates with various platforms to automate processes and enhance functionality. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Moveworks reviews
We've summarised 40 Moveworks reviews (Moveworks G2 reviews) and summarised the main points below.
- Excellent customer support, praised for responsiveness and helpfulness.
- Significantly reduces time spent on IT tasks and ticket resolution.
- Seamless integration with communication platforms like Slack and Microsoft Teams.
- Automates a wide range of tasks, including password resets, access requests, and software deployments.
- Proactive notifications, such as password expiration reminders, are very helpful.
- It can be difficult to integrate with highly technical businesses.
- Limited customization options, especially for functionality.
- Security concerns regarding data leaks and access control are a worry for some users.
- The user interface, particularly the card-based flow in Teams, could be more flexible.
- Building and maintaining the knowledge base to ensure accuracy can be time-consuming.
- Some users find the natural language processing (NLP) to be inaccurate or insufficient for their needs.
Moveworks alternatives
Leena AI Autonomous AgentHas broader language support and better customer service. Is growing faster than Moveworks. Users highlight its intuitive interface and efficient ticketing system.Read more
ServiceNow IT Service ManagementBetter for IT service management, specifically for mid-sized companies. Higher ratings and is growing faster. More broadly applicable across industries.Read more
IT GlueBetter for IT documentation and password management for MSPs. Geared towards smaller businesses. More positively reviewed. Negative pricing sentiment.Read more
ConfluenceBetter for project documentation and knowledge sharing. More customizable for various team needs.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on interactive product tours, tooltips, and user feedback collection. Caters to a broader range of industries, including finance, e-commerce, and government.Read more
Enterprise BotBetter for customer-facing roles and external communications. Has more momentum based on employee and website traffic growth. Focuses on personalized 24/7 support experiences. A good Moveworks alternative.Read more
Moveworks FAQ
What is Moveworks and what does Moveworks do?
Moveworks is an AI-powered platform that helps employees quickly access information and complete tasks across different company systems. It uses natural language processing and integrates with various platforms to automate workflows, improving efficiency and productivity.
How does Moveworks integrate with other tools?
Moveworks integrates with various platforms, including Slack, Microsoft Teams, and other communication and enterprise software, to automate processes and enhance functionality. This allows for seamless task completion and information access directly within familiar workspaces.
What the main competitors of Moveworks?
Moveworks competes with other AI-powered employee experience platforms like Leena AI and ServiceNow. Alternatives focused on knowledge management and collaboration include Confluence and IT Glue. For broader customer service automation, consider HubSpot Service Hub and Tiledesk.
Is Moveworks legit?
Moveworks is a legitimate AI chatbot platform. It's known for excellent customer support and effective automation of IT tasks, though some users have found its NLP insufficient and customization limited. Its integrations with platforms like Slack and Teams enhance its usability and security.
How much does Moveworks cost?
I couldn't find pricing details for Moveworks. Contact their sales team to discuss pricing options and determine if Moveworks is worth the investment for your specific needs.
Is Moveworks customer service good?
Moveworks customers rave about the excellent and responsive customer support team. Users appreciate the proactive approach and willingness to help achieve company goals. While some mention occasional delays in technical support responses, the overall sentiment towards Moveworks' customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.