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MCUBE Contact Center Solution description
MCUBE Contact Center Solution is a cloud-based system designed to manage customer interactions. It offers features like call tracking, routing, recording, and reporting, plus CRM integrations. This solution helps businesses understand customer behavior, improve agent efficiency, and enhance customer service. MCUBE Contact Center Solution is a good fit for mid-sized companies in India who rely heavily on phone communication and want better control and insights into their customer interactions.
Who is MCUBE Contact Center Solution best for
MCUBE Contact Center Solution is a cloud-based system designed for mid-sized businesses in India. It offers call tracking, routing, recording, and CRM integrations to improve agent efficiency and customer service. It's ideal for companies relying heavily on phone communication and seeking better control over customer interactions. G2 gives it a 5/5 star rating based on 2 reviews.
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Best for medium-sized businesses.
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Ideal for businesses in India.
MCUBE Contact Center Solution features
| Supported MCube Contact Center Solution supports call routing with features like multi-level IVR and smart call distribution. |
| Supported MCUBE Contact Center Solution supports call recording and its analysis. |
| Supported MCUBE Contact Center Solution integrates with CRM systems, centralizing customer data. |
| Supported MCUBE supports sales team performance tracking via call data analysis and CRM integrations. |
MCUBE Contact Center Solution alternatives
DialShree Predictive DialerDialShree Predictive Dialer offers broader omnichannel support and caters to a wider range of business sizes. It has significantly more reviews and is growing faster. However, some users report occasional performance issues and interface challenges.Read more
Caller DeskBetter for small businesses and large enterprises. Has more momentum. Caters to a wider range of industries.Read more
SquaretalkBetter for small businesses and large enterprises. Wider industry applicability. Has more momentum. Offers two-way messaging and a real-time client dashboard. Users love the intuitive interface and CRM integrations but dislike the limited mobile app functionality.Read more
NUACOMBetter for sales and customer service teams. More suitable for businesses of all sizes, including those with remote or distributed teams. Users praise the customer service and user-friendly interface but report some issues with the softphone and occasional lag. Has significantly more momentum.Read more
sisCRMMore sales-focused; integrates with call centers. Grows slower and has slightly lower ratings.Read more
Zoho DeskBetter for companies needing omnichannel support including email, chat, and social media. A more affordable Zoho Desk alternative. Has broader industry applicability. Zoho Desk is growing faster.Read more
MCUBE Contact Center Solution FAQ
What is MCUBE Contact Center Solution and what does MCUBE Contact Center Solution do?
MCUBE Contact Center Solution is a cloud-based system for managing customer interactions. It offers call tracking, routing, recording, reporting, and CRM integrations. Ideal for mid-sized companies in India, MCUBE helps improve agent efficiency and enhance customer service.
How does MCUBE Contact Center Solution integrate with other tools?
MCUBE Contact Center Solution integrates with CRM systems, enabling centralized customer data management and improved sales team performance tracking through call data analysis. It also offers call routing and recording features.
What the main competitors of MCUBE Contact Center Solution?
Top alternatives to MCUBE Contact Center Solution include DialShree Predictive Dialer, Voiptime Cloud, Squaretalk, Enghouse Interactive, sisCRM, and Zoho Desk. These competitors offer similar features such as call routing, CRM integrations, and analytics, catering to various business sizes and industries.
Is MCUBE Contact Center Solution legit?
MCUBE Contact Center Solution appears legitimate, offering features like call tracking and CRM integrations. G2 shows positive ratings (5/5 stars), and the company demonstrates growth (43.48% LinkedIn employee growth). Consider it if you are a mid-sized business in India relying on phone communication.
How much does MCUBE Contact Center Solution cost?
I cannot find pricing details for MCUBE Contact Center Solution. Contact MCUBE directly for product pricing and to determine if the product is worth the investment for your needs.
Is MCUBE Contact Center Solution customer service good?
MCUBE Contact Center Solution's customer service receives mixed reviews. While some praise its reliability and efficiency in handling customer interactions, others express concerns about potential service quality fluctuations, cost, and the loss of direct control over processes.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.