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Mailgun description
Mailgun is an email service designed for businesses that send lots of emails through their apps and websites. It helps you reliably send things like password resets and shipping notifications, track whether these emails were delivered, and analyze their performance. Mailgun offers simple, pay-as-you-go pricing based on the number of emails you send.
Who is Mailgun best for
Mailgun is a reliable email service for businesses sending high volumes of transactional emails. Users praise its easy setup and detailed tracking but dislike the unreliable customer support. Perfect for developers, it offers a robust API and webhooks. While pricing can be a concern, the free tier is generous. Consider Mailgun if you need dependable email delivery and analytics within your applications.
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Best for small to medium-sized businesses needing transactional emails.
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Ideal for software, e-commerce, and other businesses sending application emails.
Mailgun features
| Supported Mailgun supports email open and click tracking with detailed analytics and customization options. |
| Supported Mailgun supports sending emails to large groups of recipients. |
| Supported Mailgun supports unsubscribe tracking with automatic link insertion and list management. |
| Supported Mailgun tracks clicks on links in emails, allowing for click-through rate calculation. |
| Supported Mailgun fully supports sending transactional emails like receipts and password resets. |
| Supported Mailgun tracks bounce rates and categorizes bounces to help maintain sender reputation. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Mailgun reviews
We've summarised 446 Mailgun reviews (Mailgun Software Advice reviews, Mailgun GetApp reviews, Mailgun Capterra reviews and Mailgun G2 reviews) and summarised the main points below.
- Easy setup and integration, particularly with WordPress.
- Reliable email delivery and tracking with detailed logs.
- Developer-friendly API and webhooks for flexible integration.
- Free tier allows ample usage for small projects.
- Comprehensive documentation and helpful guides.
- Unreliable customer support, often slow and unhelpful.
- Sudden account suspensions and unexplained service interruptions.
- Difficulties with email deliverability, especially to Hotmail and Outlook.
- Pricing can be high, especially for dedicated IPs and additional features.
- Limited UI functionality and occasional bugs.
Mailgun pricing
The commentary is based on 71 reviews from Mailgun Capterra reviews, Mailgun G2 reviews and Mailgun GetApp reviews.
Mailgun's pricing receives mixed reviews. While many appreciate the generous free tier and pay-as-you-go structure for transactional emails, some find the pricing for higher volumes and dedicated IPs expensive compared to competitors. Others have experienced billing issues and unexpected charges.
Users sentiment
Mailgun alternatives
MailerSendBetter for Finance, E-commerce, Retail, Education, Real Estate, Transportation, Media & Entertainment, and Non-profit industries. Caters to both technical and non-technical users with its user-friendly interface and API. Offers a generous free plan. Has more momentum in website traffic growth. MailerSend is a strong Mailgun competitor and alternative.Read more
MailazyMore focused on transactional emails for SaaS. Fewer features for email marketing and analytics. Simpler, API-focused design. Has more momentum.Read more
ResendMore developer-focused and has more momentum. Better for startups and growing companies seeking a Mailgun alternative or competitor.Read more
mailgun vs Mailchimp All-in-One Marketing PlatformBetter for marketing automation and broader marketing needs. More suitable for various business sizes, including larger enterprises. Caters to a wider range of industries.Read more
Pabbly Email MarketingBetter for bulk email marketing and offers unlimited emails. More affordable with a single price point for a large feature set. Has growing momentum. Caters to a wider range of business sizes, especially small businesses.Read more
Microsoft ExchangeBetter for larger businesses prioritizing on-premise email and internal communication. Offers tighter integration with other Microsoft products. More established and reliable for enterprise use, though potentially more complex and costly than Mailgun. A strong Mailgun competitor for established companies.Read more
Mailgun FAQ
What is Mailgun and what does Mailgun do?
Mailgun is an email delivery service for businesses. It specializes in sending transactional emails like password resets and shipping notifications through websites and applications. It offers tracking, analytics, and flexible APIs, with pay-as-you-go pricing.
How does Mailgun integrate with other tools?
Mailgun integrates with various tools and platforms through its developer-friendly API and webhooks. It's particularly known for easy integration with WordPress and offers flexible options for connecting with other applications.
What the main competitors of Mailgun?
Top Mailgun alternatives include MailerSend, ActiveCampaign, Mailchimp, and HubSpot Marketing Hub. These competitors offer similar email marketing and transactional email services, often with additional features like marketing automation and CRM integrations.
Is Mailgun legit?
Yes, Mailgun is a legitimate email service for businesses. It's known for easy setup and reliable email delivery tracking. However, some users report unreliable customer support and occasional deliverability issues, especially with Hotmail and Outlook.
How much does Mailgun cost?
Mailgun offers a Flex plan starting at $0.80 per 1,000 emails sent and a Foundation plan starting at $35/month for 50,000 emails. There is also a high-volume Enterprise plan, but pricing isn't publicly available.
Is Mailgun customer service good?
Mailgun's customer service receives negative feedback. Users report slow response times, unhelpful support agents, and difficulty resolving issues. Some have experienced sudden account suspensions without explanation. While their API and documentation are praised, their support experience is a common source of frustration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.