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Lyft Business description
Lyft Business helps mid-sized companies manage transportation for their employees and guests. It offers ride scheduling, expense tracking, and integrations with other software. Lyft Business focuses on providing reliable and cost-effective rides while simplifying the process for companies.
Who is Lyft Business best for
Lyft Business is ideal for mid-sized companies seeking a streamlined solution for employee transportation. It offers convenient ride scheduling, expense tracking, and integrations with other software. While praised for its ease of use and wide availability, users have reported issues with ride cancellations, customer support, and billing accuracy.
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Best for mid-sized companies needing to manage employee transportation.
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Suitable for businesses in various sectors, especially those with frequent travel needs.
Lyft Business features
| Supported Lyft Business allows creating separate business profiles for managing rides and expenses. |
| Supported Lyft Business allows charging rides to a central business account via direct billing. |
| Supported Lyft Business allows scheduling rides up to 90 days in advance. |
| Supported Lyft Business allows tracking and exporting ride receipts for expense reports through integrations and dashboards. |
| Supported Lyft Business allows automatic receipt uploads to expense management systems like Expensify and Chrome River. |
| Supported Ride tracking is supported via the Ride History tool and Insights dashboard. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Lyft Business reviews
We've summarised 87 Lyft Business reviews (Lyft Business TrustPilot reviews and Lyft Business G2 reviews) and summarised the main points below.
- Easy to use app for booking rides for business purposes.
- Convenient expense tracking and reporting features for business accounts.
- Widely available in most cities, making it a practical choice for business travel.
- Integration with other business tools like expense management software.
- Generally more affordable than traditional taxis, especially for business travel.
- Frequent ride cancellations and driver no-shows are common issues.
- Customer support is extremely poor, with no phone support and slow response times.
- Inaccurate charges and billing errors are frequently reported, with difficult dispute resolution.
- Hidden fees and unexpected surge pricing contribute to a lack of transparency.
- Issues with drivers not picking up at the correct location or taking longer routes.
Lyft Business pricing
The commentary is based on 27 reviews from Lyft Business G2 reviews and Lyft Business TrustPilot reviews.
Lyft Business's pricing is a common complaint. Many reviewers mention unexpected charges, hidden fees, and inaccurate fares. Some find Lyft's prices to be inconsistent and unpredictable, with fares sometimes significantly higher than initially quoted. While some appreciate promotional offers and generally lower fares compared to competitors, the potential for unexpected costs leaves some users dissatisfied.
Users sentiment
Lyft Business alternatives
Uber for BusinessBetter for larger enterprises and offers meal programs. Has broader global availability. Growing faster than Lyft Business. More user reviews suggest slightly higher user satisfaction.Read more
Ola CorporateBetter suited for businesses operating in India, Australia, New Zealand, and the UK. Caters to all business sizes. Has stronger momentum in terms of employee growth.Read more
RoomexBetter for managing employee travel and accommodation. Focuses on hotel bookings and expense tracking in one platform. Offers a free option. Caters to businesses of all sizes with traveling employees.Read more
Careem for BusinessBetter for companies based in the Middle East. Has more momentum. More negative pricing sentiment. Fewer features for managing business rides.Read more
RentSystBetter for rental businesses needing GPS tracking and fleet management. More affordable pricing based on fleet size. Good for retail, education, hospitality, transportation, media, software, professional services and automotive industries.Read more
Lyft Business FAQ
What is Lyft Business and what does Lyft Business do?
Lyft Business is a corporate transportation management platform for mid-sized companies. It simplifies employee and guest travel with ride scheduling, expense tracking, and integrations with other software. It aims to provide cost-effective and reliable rides while streamlining the expense process.
How does Lyft Business integrate with other tools?
Lyft Business integrates with expense management software like Expensify and Chrome River, enabling automated receipt uploads and streamlined expense reporting. It also offers a Ride History tool and Insights dashboard for ride tracking.
What the main competitors of Lyft Business?
Lyft Business's main competitors include Uber for Business, Ola Corporate, Careem for Business, DiDi Enterprise Solutions, and Bolt Business. These alternatives offer similar features like ride scheduling, expense tracking, and centralized billing for business travel management.
Is Lyft Business legit?
Yes, Lyft Business is a legitimate service for managing employee transportation, offering ride scheduling, expense tracking, and software integrations. However, user reviews highlight concerns about ride cancellations, poor customer support, and billing issues. Consider exploring alternatives like Uber for Business if these are critical factors for your business.
How much does Lyft Business cost?
I couldn't find specific pricing details for Lyft Business. Contact Lyft sales for custom pricing based on your business needs. Consider factors like team size and expected usage when evaluating if Lyft Business is worth it for you.
Is Lyft Business customer service good?
Lyft Business customer service receives overwhelmingly negative feedback. Users report slow response times, unhelpful support agents, and a lack of phone support, making it difficult to resolve issues. Many complaints mention unresolved billing errors and difficulty contacting support regarding lost items.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.