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Luminello description
Luminello (now SimplePractice) is a cloud-based software designed for mental health practitioners. It combines electronic health records (EHR) with tools to manage patient scheduling, billing, and insurance. Luminello aims to simplify running a private practice by automating tasks like appointment reminders and providing telehealth features. It also offers resources and support specifically tailored to mental health professionals.
Who is Luminello best for
Luminello (now SimplePractice) is a user-friendly practice management solution designed for mental health professionals. It offers telehealth, e-prescribing, billing, and scheduling tools. Users appreciate its comprehensive features and responsive customer support. However, some have noted difficulties with document retrieval and billing integrations. Perfect for solo practitioners or small clinics seeking an affordable, tailored solution.
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Best for small clinics or solo practitioners.
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Ideal for mental health professionals, including psychiatrists and therapists.
Luminello features
| Supported Luminello supports telehealth via secure video conferencing and other communication tools. |
| Supported Luminello supports e-prescribing, but is being phased out. |
| Supported Luminello supports payment processing from patients and insurance payers. |
| Supported Luminello supports scheduling, rescheduling, and canceling appointments. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Luminello reviews
- User-friendly interface for scheduling, notes, and templates.
- Comprehensive features tailored for mental health providers, including e-prescribing, billing, and a patient portal.
- Excellent and responsive customer support, especially during onboarding.
- Affordable pricing with a free option for a limited number of clients.
- Customizable note templates and assessment tools.
- Difficult to locate documents like ROI's; a search feature is needed.
- Billing through Apex EDI has issues with rejected claims and lacks support.
- Limited lab integration, especially for solo telehealth psychiatry.
- No automation options and poor customer service after the initial sale.
- Scheduling is not intuitive and lacks calendar syncing with external calendars.
Luminello pricing
The commentary is based on 10 reviews from Luminello Capterra reviews and Luminello GetApp reviews.
Luminello offers affordable pricing plans, including a free option for users with a limited client base. While some users find the added billing fees expensive, others consider it a good value given the features. Several reviews highlight its affordability compared to other EMRs.
Users sentiment
See the Luminello pricing page.
Luminello alternatives
My Clients PlusBetter suited for larger mental health practices. Offers progress notes, templates, and payment posting features not found in Luminello. However, My Clients Plus has lower reliability and performance, and users report difficulties with claims and limited integrations. It also receives negative pricing sentiment.Read more
CarepatronBetter suited for larger organizations. Has broader industry applicability but less tailored to mental health. Growing faster. Provides a free plan.Read more
Sessions HealthMore LGBTQ+-affirming and has highly rated customer service. Better value and pricing transparency. Lacks e-prescribing functionality.Read more
TheraNestHas grown faster than Luminello and offers Wiley Practice Planners integration. Serves larger enterprises. Not suitable for Education or Non-profit organizations. Telehealth reliability and customer service have caused user dissatisfaction.Read more
MDToolbox-RXBetter for practices needing only e-prescribing functionality. Higher rated by users. More positive pricing sentiment.Read more
Luminello FAQ
What is Luminello and what does Luminello do?
Luminello (now SimplePractice) is a cloud-based practice management software for mental health professionals. It offers EHR, scheduling, billing, insurance, and telehealth features, aiming to simplify administrative tasks for solo or small practices. It's praised for its user-friendly interface and tailored resources.
How does Luminello integrate with other tools?
Luminello (now SimplePractice) offers telehealth features, e-prescribing (being phased out), payment processing, and appointment scheduling. There is no information available about other integrations.
What the main competitors of Luminello?
Top alternatives to Luminello (now SimplePractice) include SimplePractice, TheraNest, Carepatron, Sessions Health, My Clients Plus, and TherapyNotes. These competitors offer similar features for mental health practice management, such as scheduling, billing, and telehealth functionalities.
Is Luminello legit?
Luminello, now SimplePractice, is a legitimate practice management solution for mental health professionals. It offers features like telehealth, scheduling, and billing. However, some users report difficulties with billing and limited integrations. So, while safe to use, consider potential drawbacks.
How much does Luminello cost?
I couldn't find pricing information for Luminello. For the most current pricing details, it's best to visit Luminello's website directly or contact their sales team. This will allow you to determine if Luminello is worth the cost for your specific needs.
Is Luminello customer service good?
Luminello's customer service receives mixed reviews. While many users praise the responsiveness and helpfulness of support, particularly during the initial setup, others report difficulties reaching support and a decline in service quality after the sale. Some also mention issues with billing support through Apex EDI.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.