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LogMeIn Rescue by GoTo description
LogMeIn Rescue by GoTo is a remote support tool designed for IT help desks and customer service teams in various industries. This cloud-based software allows you to access and troubleshoot computers and mobile devices regardless of their location or operating system. With Rescue, your team can remotely control devices, transfer files, and resolve technical issues quickly and securely. It also integrates with popular helpdesk systems and offers branding customization options to tailor the experience for your company.
Who is LogMeIn Rescue by GoTo best for
LogMeIn Rescue by GoTo is a remote support tool ideal for IT help desks and customer service teams. Users praise its easy remote access and robust features like file transfer and session recording. However, some have reported slow connection speeds and high pricing. It's best for organizations needing reliable remote access and support.
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Ideal for small, medium, and large businesses seeking remote support solutions.
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Best fit for Software, IT, Telecommunications, and suitable for Education, Legal, Non-profit, Government, and Professional Services.
LogMeIn Rescue by GoTo features
| Supported LogMeIn Rescue allows customizing logos, colors, and fonts for a branded support experience. |
| Supported LogMeIn Rescue supports remote access to Windows computers. |
| Supported GoTo Rescue supports remote access to Android devices. |
| Supported GoTo Rescue supports remote access to Mac computers, despite some reported compatibility issues. |
| Supported GoTo Rescue supports remote access to Linux computers. |
| Supported Reporting is supported, but dashboards are not explicitly offered. |
| Supported LogMeIn Rescue allows viewing and controlling remote desktops. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
LogMeIn Rescue by GoTo reviews
We've summarised 192 LogMeIn Rescue by GoTo reviews (LogMeIn Rescue by GoTo TrustPilot reviews and LogMeIn Rescue by GoTo G2 reviews) and summarised the main points below.
- Easy remote access for both technicians and clients, with simple connection setup.
- Unattended access is highly valued for convenient maintenance and support.
- Robust features like file transfer, screen sharing, and session recording.
- Multiple connection methods (email, link, code) offer flexibility.
- Useful tools for remote support and administration like clipboard sharing and remote control.
- Slow connection speeds and occasional disconnections are reported.
- MacOS compatibility issues require workarounds.
- High pricing is a common concern, especially for smaller businesses or individual users.
- Lack of integrated password management for saved connections.
- Cluttered user interface with internal ads.
LogMeIn Rescue by GoTo pricing
The commentary is based on 19 reviews from LogMeIn Rescue by GoTo G2 reviews.
GoTo Rescue offers remote support solutions with predictable pricing and no setup fees. Add-ons like AI, Enhanced Security, and Translation are available for enhanced functionality.
Users sentiment
See the LogMeIn Rescue by GoTo pricing page.
Remote Device Support
Includes Windows & Mac remote control, unattended access, in-session diagnostics, agent collaboration, and scripting.
Live Lens
A standalone, zero-download, video-based support solution. Supports iPhone, Android & Windows devices. Browser-based, no application to install. Includes annotations, VoIP audio, session transfer, agent notes, snapshots, session recording & reporting, and secure cloud architecture.
LogMeIn Rescue by GoTo alternatives
Splashtop SOSBetter suited for finance, consumer goods, education, and legal. Grows faster than LogMeIn Rescue. Known for speed and affordability. A LogMeIn Rescue competitor and alternative.Read more
Splashtop Business AccessBetter for individuals, teams, and IT professionals needing remote access to their work computers. Grows faster than LogMeIn Rescue. More suitable for Healthcare, Retail, and other industries.Read more
AteraBetter suited for IT departments in small to medium businesses and MSPs. Offers an all-in-one IT management platform with features like automated patching and a central dashboard. Has a per-technician pricing model. Is growing faster than LogMeIn Rescue.Read more
SolarWinds Service DeskBetter for IT asset management and help desk support. A more cost-effective LogMeIn Rescue alternative. Stronger focus on IT services and asset management. More user-friendly interface and helpful reporting features. Good for small to medium-sized businesses.Read more
TeamViewer RemoteHas broader industry applicability and is growing faster. A free version is available for personal use. Users appreciate its stability, user-friendly interface, and cross-platform compatibility. However, some find its pricing model misleading and the user interface less intuitive after recent updates. A strong LogMeIn Rescue competitor for SMBs.Read more
Jira Service ManagementBetter for internal IT help desks wanting strong integration with existing Jira products. More suitable for IT process management than remote device control. A steeper learning curve and less intuitive interface for end-users. Potentially higher cost.Read more
LogMeIn Rescue by GoTo FAQ
What is LogMeIn Rescue by GoTo and what does LogMeIn Rescue by GoTo do?
LogMeIn Rescue by GoTo is a remote support software for IT and customer service teams. It enables remote access to computers and mobile devices for troubleshooting, file transfer, and issue resolution. Rescue integrates with helpdesk systems and offers branding customization.
How does LogMeIn Rescue by GoTo integrate with other tools?
LogMeIn Rescue integrates with popular helpdesk systems, offering seamless workflows. It also provides branding customization options, letting you tailor the support experience. More specific integration details are not readily available.
What the main competitors of LogMeIn Rescue by GoTo?
Top alternatives to LogMeIn Rescue include TeamViewer, Splashtop SOS, Zoho Assist, and Atera. These competitors offer similar remote support features like remote access, screen sharing, and file transfer, often at competitive price points.
Is LogMeIn Rescue by GoTo legit?
Yes, LogMeIn Rescue by GoTo is a legitimate and safe remote support software used by many businesses. It's known for its easy remote access and robust features, but some users have reported slow connection speeds and high pricing.
How much does LogMeIn Rescue by GoTo cost?
I cannot find pricing information for LogMeIn Rescue by GoTo. Contact GoTo directly for product pricing details and to determine if LogMeIn Rescue is worth the investment for your needs.
Is LogMeIn Rescue by GoTo customer service good?
LogMeIn Rescue by GoTo receives positive customer service reviews. Users highlight the quick and easy remote access for troubleshooting. While some mention the user interface could be improved and pricing can be high, most praise its effectiveness and reliability for remote support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.