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LiveHelpNow description
LiveHelpNow provides customer support, contact center, and help desk software for businesses of all sizes. It features live chat, chatbots, ticket management, a knowledge base, and reporting tools. LiveHelpNow aims to improve agent efficiency, boost customer satisfaction, and streamline support operations through omnichannel communication and automation.
Who is LiveHelpNow best for
LiveHelpNow is a robust customer support platform ideal for businesses aiming to streamline their support operations. Users praise its comprehensive features, including live chat, SMS, email, and knowledge base integration. However, some find the admin interface less intuitive. LiveHelpNow offers affordable pricing plans for live chat, ticketing, knowledge base, and call management, making it a valuable tool for enhancing customer satisfaction.
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Ideal for small, medium, and enterprise businesses seeking enhanced customer support.
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Best fit for retail, consumer goods, education, media, software, energy, automotive, and professional services.
LiveHelpNow features
| Supported LiveHelpNow offers live chat, allowing real-time interaction with website visitors. |
| Supported LiveHelpNow offers a robust ticketing system with features for organizing, tracking, and managing customer issues. |
| Supported LiveHelpNow offers customizable reporting tools to identify trends and make data-driven decisions. |
| Supported LiveHelpNow supports omnichannel communication including email, chat, and social media. Phone support is not explicitly mentioned. |
| Supported LiveHelpNow allows training AI agents using data from its knowledge base. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
LiveHelpNow reviews
We've summarised 158 LiveHelpNow reviews (LiveHelpNow G2 reviews) and summarised the main points below.
- Easy integration with website
- Proactive chat initiation and notifications
- Comprehensive platform with chat, SMS, email, and knowledge base integration
- Fast and reliable customer support
- Affordable pricing
- Admin interface feels dated and not intuitive
- Inability to disable the challenge scoring system
- Recent updates prioritized aesthetics over functionality
- Agent workspace 2.1 requires transition time
- Limited customization for the chat bubble appearance
LiveHelpNow pricing
The commentary is based on 11 reviews from LiveHelpNow G2 reviews.
LiveHelpNow is praised for its affordability and excellent value. While some users mention per-user pricing can be expensive with many agents, others highlight its competitive price point and cost-effectiveness compared to similar platforms. Overall, the pricing sentiment appears positive, especially for smaller businesses.
Users sentiment
See the LiveHelpNow pricing page.
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LiveHelpNow has a free trial.
Live chat and texting
Provides omnichannel communication, AI assistance, real-time chat monitoring, voice chat, language translation, integrations, and reporting. Includes 500 text messages.
Ticket Management
Offers a unified email and ticket inbox, support portal, automations, AI assistance, security compliance, integrations, and reporting.
Knowledge Base
Includes unlimited articles, a support portal, AI content writer, SEO boost, tagging, customer feedback, employee training resources, and multi-brand support.
Call Management
Enables call tracking, customizable forms, website embedding, and integration with Zoom Phone.
LiveHelpNow alternatives
IntercomBetter for software and IT companies. Has more momentum currently. More AI-powered features. A strong LiveHelpNow alternative.Read more
Zendesk Support SuiteBetter for larger businesses experiencing growth. Broader industry applicability. A strong LiveHelpNow alternative for those seeking robust integrations and automation.Read more
FreshChatBetter for small to medium businesses, especially in e-commerce. Has a free plan and is growing faster. A more modern, user-friendly interface, but chatbot personalization and mobile app are less developed.Read more
LiveChatBetter for a wider range of industries and has more momentum. A strong LiveHelpNow competitor for small to medium e-commerce businesses.Read more
OlarkBetter for small to medium businesses. Has a free trial and lower starting price. Growing faster with more momentum. Offers co-browsing features. A LiveHelpNow alternative, a strong Olark competitor.Read more
Salesforce Service CloudBetter fit for larger enterprises needing CRM integration. Has more momentum.Read more
LiveHelpNow FAQ
What is LiveHelpNow and what does LiveHelpNow do?
LiveHelpNow is a customer service software offering live chat, chatbot, ticketing, knowledge base, and reporting tools. It streamlines support operations, boosts customer satisfaction, and improves agent efficiency through omnichannel communication and automation. It's praised for easy website integration and comprehensive features, but some users find the interface dated.
How does LiveHelpNow integrate with other tools?
LiveHelpNow integrates with various platforms through its open API and pre-built integrations. It connects with popular CRM, marketing automation, and e-commerce tools, enabling seamless data flow and enhanced customer support workflows. This allows businesses to streamline operations and improve customer experience.
What the main competitors of LiveHelpNow?
LiveHelpNow's main competitors include Salesforce Service Cloud, HappyFox, HubSpot Service Hub, TeamSupport, Freshworks, and LiveAgent. These alternatives offer similar features such as live chat, ticketing systems, and knowledge bases for businesses seeking comprehensive customer service solutions.
Is LiveHelpNow legit?
LiveHelpNow is a legitimate customer support software offering live chat, ticketing, and knowledge base solutions. User reviews praise its ease of integration and comprehensive features, but note its dated interface. So, it is safe to use if it fits your business needs.
How much does LiveHelpNow cost?
LiveHelpNow's live chat, ticket management, and knowledge base solutions cost $226.80 per agent/month. Call management is $97.20 per agent/month. Add-ons like chatbots and AI assistance are also available at varying price points, enhancing the product's value proposition. A free trial is available.
Is LiveHelpNow customer service good?
LiveHelpNow's customer service receives overwhelmingly positive feedback. Users praise the knowledgeable, responsive, and helpful support staff, highlighting their quick resolutions and readily available assistance. Some users also appreciate the personalized support and easy-to-understand instructions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.