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LeadDesk description
LeadDesk is a cloud-based contact center software designed for sales and customer service teams of all sizes. It offers a range of features like an auto-dialer, agent performance reporting, and CRM integrations, enabling efficient call handling and lead management. LeadDesk aims to increase agent productivity and sales, with a focus on reliability and ease of use. It's suitable for businesses looking to improve outbound and inbound calling strategies and integrate their sales processes within a single platform.
Who is LeadDesk best for
LeadDesk is a cloud-based contact center software ideal for small to medium-sized businesses focused on outbound sales and lead generation. Users praise the user-friendly interface, efficient auto-dialer, and comprehensive reporting tools. However, some have reported unwanted calls and aggressive sales tactics. If your sales team needs a streamlined platform to manage calls and boost productivity, LeadDesk is worth considering.
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Best for small to medium-sized businesses.
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A good fit for sales-focused organizations.
LeadDesk features
| Supported LeadDesk supports call recording, configurable per workstation. |
| Supported LeadDesk supports progressive dialing, ensuring agents are always engaged. |
| Supported LeadDesk offers a hosted, cloud-based dialer solution, eliminating on-site hardware. |
| Supported LeadDesk offers a power dialer to automate dialing, thus increasing agent efficiency and maximizing call outreach. |
| Supported LeadDesk offers CRM integrations via ready-made connectors and APIs. |
| Supported LeadDesk supports agent performance reports, including calls handled and response times. |
| Supported LeadDesk offers predictive dialing to maximize agent efficiency and minimize idle time. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
LeadDesk reviews
We've summarised 31 LeadDesk reviews (LeadDesk TrustPilot reviews, LeadDesk Capterra reviews and LeadDesk G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of navigation.
- Auto-dialer functionality saves time and increases call count.
- Efficient lead management and sales process streamlining.
- Comprehensive reporting tools offer valuable business insights.
- Unwanted calls from LeadDesk misrepresenting their affiliation.
- Harassment of numbers registered in the NIX-registry.
- Incessant calling from various numbers.
- Aggressive sales tactics and disregard for customer preferences.
LeadDesk pricing
The commentary is based on 3 reviews from LeadDesk Capterra reviews and LeadDesk TrustPilot reviews.
LeadDesk's pricing structure is a recurring concern. Users report unexpected charges, inflated invoices, and continued billing after service cancellation. Transparency seems to be an issue, with add-on costs for reporting features. Consider these potential cost pitfalls when evaluating LeadDesk.
See the LeadDesk pricing page.
Instant
All LeadDesk core features. Includes your first 150 minutes of VoIP. Instant set-up.
Essential
All LD core features. Dedicated account manager. Dongle calling possible. Includes one free LeadApp.
Advanced
All LD Essential features. Dedicated success manager. Dedicated onboarding team. Access to API. 3rd party VoIP integration possible. Priority support hotline. Includes 3 free LeadApps.
Enterprise
All LD core features. Senior account manager. Dedicated onboarding team. Senior project manager. Possibility to customize forms and reports. Custom CRM & BI integrations. Priority support hotline.
LeadDesk alternatives
CallRailBetter for marketing attribution and ROI analysis. Geared towards marketers, especially in advertising. A strong LeadDesk competitor for smaller businesses seeking marketing insights. Has more momentum currently.Read more
AdversusMore focused on outbound sales. Has a faster employee growth rate. Users highlight the responsive customer support and reliable platform. Some users find inbound calling features and filtering difficult.Read more
HubSpot Sales HubBetter for mid-sized and growing businesses wanting streamlined sales processes. Offers broader industry applicability. Provides a user-friendly interface and seamless tool integration. Boasts higher ratings and more positive user reviews.Read more
ReadymodeBetter for industries relying on outbound calls, such as home improvement and real estate. Includes predictive dialing and built-in CRM. Offers free setup and technical support.Read more
Dialpad Ai VoiceBetter for larger enterprises. Offers AI powered features like call transcription and summaries. Integrates with Salesforce and Google Workspace. More suitable for a wider range of industries. Users love its ease of use and AI features but dislike inconsistent call quality.Read more
SalesloftBetter for mid-sized US companies. Has more momentum. Offers sales forecasting and conversation insights.Read more
LeadDesk FAQ
What is LeadDesk and what does LeadDesk do?
LeadDesk is a cloud-based contact center software providing tools for sales and customer service. It features auto-dialing, agent performance reporting, and CRM integrations to streamline call handling and lead management. LeadDesk helps businesses improve outbound and inbound calling strategies.
How does LeadDesk integrate with other tools?
LeadDesk integrates with CRM systems through ready-made connectors and APIs. This allows for streamlined data flow between LeadDesk and other sales and marketing tools, enhancing overall efficiency.
What the main competitors of LeadDesk?
Alternatives to LeadDesk include CallRail, Adversus, Salesloft, HubSpot Sales Hub, Salesfinity, and ActiveCampaign. These competitors offer similar features such as call tracking, sales automation, and CRM integrations for businesses seeking improved sales and marketing performance.
Is LeadDesk legit?
LeadDesk is a legitimate cloud-based contact center software. User reviews praise its user-friendly interface and efficient auto-dialer for increased call counts. However, some users report aggressive sales tactics and unwanted calls. Consider these factors when assessing if LeadDesk is safe and right for your needs.
How much does LeadDesk cost?
LeadDesk pricing starts at 99€/month/license for the Instant plan, 109€/month/license for Essential, and 139€/month/license for the Advanced plan. Enterprise plan product pricing is available upon request. Is LeadDesk worth it? It's an affordable, scalable contact center solution suitable for various business needs.
Is LeadDesk customer service good?
Customer reviews on LeadDesk are mixed. While some praise its ease of use and effectiveness for sales and marketing, negative reviews cite aggressive sales tactics, unwanted calls, and poor customer service responsiveness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.