Last updated on
Company health
Ratings
PrimoDialler description
PrimoDialler is a cloud-based contact center software that focuses on increasing sales and productivity for businesses of all sizes. It offers a range of features including a predictive dialler, real-time analytics, omnichannel communication, and call routing. The software is hosted and maintained by PrimoDialler, promising easy setup and no hardware costs for users. The company emphasizes its simple interface and excellent customer support.
Who is PrimoDialler best for
PrimoDialler is a cloud-based contact center solution designed to boost sales and productivity for small businesses. It offers features such as predictive dialing, real-time analytics, and omnichannel communication. PrimoDialler is hosted and maintained by the company, simplifying setup and eliminating hardware costs. With an emphasis on a simple interface and excellent customer support, it aims to be an easy-to-use solution for enhancing outbound calling strategies.
-
Best for small businesses seeking enhanced outbound calling efficiency.
-
Not enough information is available to determine industry fit.
PrimoDialler features
| Supported PrimoDialler is a cloud-based dialer, eliminating the need for on-site hardware. |
| Supported PrimoDialler supports call routing via its Interactive Voice Response (IVR) feature. |
| Supported PrimoDialler offers real-time reporting and analytics, similar to real-time dashboards. |
| Supported PrimoDialler supports predictive dialing to maximize agent talk time. |
PrimoDialler pricing
See the PrimoDialler pricing page.
PAY AS YOU GO
This pay-as-you-go plan includes 24/7 support, a 30-day contract, and a minimum user requirement of 5. Features include mobile friendliness, custom integration, SQL dial, internal chat, WhatsApp and Facebook chat integration, outbound and inbound SMS management, IVR builder, and more.
PrimoDialler alternatives
Enghouse InteractiveBetter for larger businesses and those needing omnichannel support including live chat and CRM integrations. More established, with a larger team and broader industry application, particularly suitable as a PrimoDialler alternative for healthcare, retail, media, and IT. Stronger customer service and easier to use, but potentially more complex and expensive.Read more
LeadDeskBetter for larger teams needing internal chat and live chat. User reviews praise ease of use and reporting features, but some criticize customer service and aggressive sales tactics. Consider this PrimoDialler competitor if live chat and robust reporting are critical.Read more
DialfireBetter for managing phone numbers and tracking call data. Suitable for sales and customer service teams of all sizes. A good PrimoDialler competitor for those seeking customizable solutions.Read more
smrtphoneBetter for real estate businesses. Integrates with popular CRMs. Users report frequent dropped calls and buggy mobile app. Negative sentiment around pricing.Read more
ReadymodeBetter for home improvement, healthcare, and real estate businesses. Includes built-in CRM, lead management, compliance, and reporting tools. Positive user reviews highlight effective predictive dialing and CRM integrations. However, some users report occasional downtime and inflexible reporting. Readymode is a PrimoDialler alternative and competitor.Read more
PrimoDialler FAQ
What is PrimoDialler and what does PrimoDialler do?
PrimoDialler is a cloud-based contact center software designed to boost sales and productivity. It offers features like predictive dialing, real-time analytics, omnichannel communication, and call routing, all within a user-friendly interface. It's best suited for small businesses seeking affordable, hosted dialing solutions.
How does PrimoDialler integrate with other tools?
PrimoDialler integrates with WhatsApp and Facebook chat. It also offers custom integrations, suggesting further connectivity options. More details on specific integrations may be available upon request.
What the main competitors of PrimoDialler?
Alternatives to PrimoDialler include Enghouse Interactive, LeadDesk, Dialfire, Orum, smrtPhone, and Quvu. These competitors offer similar features such as predictive dialing, call routing, analytics, and integrations with other business software. They cater to various business sizes and needs, providing cloud-based solutions for sales and customer service teams.
Is PrimoDialler legit?
PrimoDialler's legitimacy is questionable due to low ratings (1.8/5 on G2). While it offers features like a predictive dialer and omnichannel communication, research alternatives like LeadDesk or Dialfire before committing. Consider if PrimoDialler is safe for your business given limited user reviews.
How much does PrimoDialler cost?
PrimoDialler's Pay As You Go plan is priced at £45.00 per month for a minimum of 5 users. This includes features like custom integrations, internal chat, and SMS management. Contact them for detailed call costs and to determine if the product's pricing is worth it for your needs.
Is PrimoDialler customer service good?
There is no information available about PrimoDialler's customer service quality. However, the company claims to offer excellent customer support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.