Last updated on
Company health
Ratings
Kommo (formerly amoCRM) description
Kommo (formerly amoCRM) is a customer relationship management (CRM) tool that helps businesses streamline their sales processes. Its standout feature is the focus on "conversational sales" enabling communication with customers through various messaging apps within the platform. Kommo offers features like contact management, sales pipelines, task management, and automation, all designed to help small and medium-sized businesses improve efficiency and close more deals.
Who is Kommo (formerly amoCRM) best for
Kommo (formerly amoCRM) is a CRM designed for small to medium-sized businesses prioritizing conversational sales. Users praise its user-friendly interface, robust lead management, and convenient messaging app integration. However, some find the platform difficult to use and lacking essential CRM functions. It's best for businesses relying on social media and messaging for lead generation.
-
Best for small to medium-sized businesses (1-1000 employees).
-
Ideal for businesses focused on conversational sales in E-commerce, Real Estate, Software, IT, Telecommunications, and Marketing.
Kommo (formerly amoCRM) features
| Supported Kommo's focus on conversational sales allows businesses to engage with customers via their preferred messaging apps, all from within the platform. |
| Supported Kommo provides contact management capabilities for efficient organization and management of customer data. |
| Supported Kommo's customizable sales pipelines enable businesses to visualize and track the customer buying journey. |
| Supported Kommo's task management features allow users to set reminders and keep track of sales-related tasks. |
| Supported Kommo supports sales automation through bots and workflows for increased efficiency. |
| Supported Kommo offers a unified inbox for consolidating customer conversations from various messaging apps. |
| Supported Kommo's client profiles provide a holistic view of each customer, including communication history, notes, and related tasks. |
Kommo (formerly amoCRM) reviews
We've summarised 33 Kommo (formerly amoCRM) reviews (Kommo (formerly amoCRM) TrustPilot reviews and Kommo (formerly amoCRM) G2 reviews) and summarised the main points below.
- Easy to understand and user-friendly interface.
- Robust lead management capabilities, including automated lead assignment and integration with various lead generation channels.
- Automates email binding, capturing all correspondence within lead notes.
- Convenient communication with customers through various messaging apps.
- Good value for the price, especially for startups and small businesses.
- Difficult to use and lacks clarity in data presentation.
- Lacks essential CRM functionality, automation is buggy, and pipeline management is hard.
- Features promised in trial often require a paid upgrade and may still not work.
- Poor customer support with unhelpful responses and long wait times for problem resolution and refunds.
Kommo (formerly amoCRM) pricing
The commentary is based on 4 reviews from Kommo (formerly amoCRM) G2 reviews and Kommo (formerly amoCRM) TrustPilot reviews.
Kommo's pricing is a point of contention for some users. While considered affordable for startups, some find its feature availability misleading, with essential functionalities locked behind higher-tier plans. Others have experienced difficulties obtaining refunds.
See the Kommo (formerly amoCRM) pricing page.
-
Kommo (formerly amoCRM) has a free trial.
Base
Includes base limits of 2.500 active leads per user and 12.500 contacts & companies per user, unified inbox, multiple sales pipelines, customizable dashboard, broadcasting, automations, salesbot, activity limits, and super fields pack.
Advanced
Includes advanced limits of 5.000 active leads per user and 25.000 contacts & companies per user, unified inbox, multiple sales pipelines, customizable dashboard, broadcasting, automations, salesbot, activity limits, and super fields pack.
Enterprise
Includes enterprise limits of 10.000 active leads per user and 50.000 contacts & companies per user, unified inbox, multiple sales pipelines, customizable dashboard, broadcasting, automations, salesbot, activity limits, and super fields pack.
Kommo (formerly amoCRM) alternatives
UPNIFY CRMBetter fit for industries like healthcare, finance, retail, and manufacturing. A Kommo alternative for managing sales and customer interactions.Read more
Nimble CRMBetter for industries like Healthcare, Finance, and Retail. Has broader industry applicability overall. A Kommo alternative and competitor with simpler integrations with Microsoft and Google suites. Growing website traffic faster, but Kommo has more momentum with employee growth. Users highlight social media integration and ease of use, but dislike contact limits.Read more
HubSpot Sales HubBetter fit for mid-sized and large businesses. Broader industry applicability. More positive reviews on G2 and Capterra. Users praise the user-friendly interface and seamless integrations. However, some users dislike the pricing and mobile app experience. A Kommo alternative and competitor.Read more
Inception CRMBetter fit for pharmaceutical and life sciences companies. Ease of use is a key feature. A mobile app is available.Read more
OutreachCRMMore suited for users who prefer New Zealand-based hosting. Lacks conversational sales features and integrations with messaging apps. Has fewer features for sales automation and pipeline management. Website traffic is growing faster, but employee growth is slower.Read more
Kommo (formerly amoCRM) FAQ
What is Kommo (formerly amoCRM) and what does Kommo (formerly amoCRM) do?
Kommo (formerly amoCRM) is a CRM platform specializing in conversational sales. It allows businesses to manage contacts, track sales, and automate tasks, with a key focus on integrating various messaging apps for enhanced customer interaction. This makes it ideal for SMBs prioritizing communication-driven sales.
How does Kommo (formerly amoCRM) integrate with other tools?
Kommo integrates with various tools through its API and direct integrations. It connects with popular messaging apps, enabling communication within the platform. It also integrates with other business tools, enhancing its functionality and automation capabilities.
What the main competitors of Kommo (formerly amoCRM)?
Top Kommo competitors include HubSpot Sales Hub, Nimble CRM, and UPNIFY CRM. These alternatives offer similar features like contact management, sales pipelines, and communication tools, catering to businesses seeking streamlined sales processes and improved customer relationship management.
Is Kommo (formerly amoCRM) legit?
Kommo is a legitimate CRM platform. User reviews suggest it's easy to use and offers robust lead management and communication features. However, some users have reported difficulties with functionality and customer support. Consider exploring alternatives if these concerns are critical for your business.
How much does Kommo (formerly amoCRM) cost?
Kommo's pricing starts at $15/user/month for the Base plan, $25/user/month for the Advanced plan, and $45/user/month for the Enterprise plan. A 14-day free trial is available. Whether Kommo is worth it depends on your specific business needs and budget.
Is Kommo (formerly amoCRM) customer service good?
Kommo's customer service receives negative feedback. Users report unhelpful standard responses, unresolved issues, and difficulties obtaining refunds. While the sales team is praised for helpfulness, technical support is criticized for ineffective solutions and prolonged resolution times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.