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Kommo description
Kommo is a CRM designed for small and medium-sized businesses to improve customer relationships and streamline sales processes. It brings together communication channels like email, chat, and calls, and offers a chatbot builder for automated customer support. Kommo provides tools for lead management, sales automation, and analytics to track performance. It integrates with other business applications and offers mobile apps for on-the-go access. Kommo is known for its ease of use and provides setup assistance and support to get started quickly.
Who is Kommo best for
Kommo is a user-friendly CRM designed for small to medium-sized businesses to enhance customer relationships and streamline sales. Users praise its ease of use, lead management, and social media integration. However, some have noted difficulties with the interface and automation bugs. Kommo offers robust tools for lead management, sales automation, and analytics, making it a valuable asset for growing businesses in various sectors.
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Best for small businesses (1-100 employees), good fit for medium businesses (101-1000).
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Ideal for E-commerce, Software/IT/Telecommunications, and Marketing/Advertising.
Kommo reviews
We've summarised 30 Kommo reviews (Kommo G2 reviews) and summarised the main points below.
- Easy to use and understand.
- Robust lead management and sales automation.
- Social media integration (Facebook, Instagram, WhatsApp).
- Good API and integrations for customization.
- Great customer support.
- Difficult to use and unclear interface.
- Automation bugs and pipeline management issues.
- Translation issues for some features.
- Limited customization in the free version.
- Mobile app needs improvement.
Kommo alternatives
CrmOneCrmOne is growing faster and better suited for enterprise businesses. It offers more robust reporting and automation features but may be more complex to implement. CrmOne is free, but powerful tools require premium plans.Read more
CrispBetter for customer support with features like live chat and shared inbox. A Kommo alternative known for its ease of use and helpful chat assistants. More suitable for Healthcare, Finance, and other industries.Read more
Stingo Sales CRMBetter fit for businesses focused on real estate, education, manufacturing, hospitality and tourism, or finance and insurance. Offers workflow automation and mobile apps.Read more
Pepper CloudMore focused on social media integrations for sales and marketing. Has faster website traffic growth but slower employee growth. Lacks reviews and industry-specific information compared to Kommo, a Kommo competitor.Read more
SalesJunctionBetter fit for businesses focused on simplicity and affordability. Lacks social media integration and robust features like Kommo. A Kommo competitor and alternative for basic CRM needs.Read more
Leadscore.ioMore focused on US-based small businesses. Lacks integrations with social media platforms.Read more
Kommo FAQ
What is Kommo and what does Kommo do?
Kommo is a user-friendly CRM for small to medium-sized businesses. It streamlines sales and customer communication through email, chat, and calls. It offers lead management, sales automation, analytics, and a chatbot builder. It integrates with other business apps and has mobile access.
How does Kommo integrate with other tools?
Kommo integrates with various business applications through its API and native integrations. It connects with popular communication channels like email, chat, and social media platforms. This allows for streamlined workflows and centralized customer interactions.
What the main competitors of Kommo?
Top Kommo competitors include CrmOne, Crisp, Stingo Sales CRM, Pepper Cloud, SalesJunction, and Leadscore.io. These alternatives offer similar CRM and sales automation functionalities, catering to small and medium-sized businesses.
Is Kommo legit?
Kommo is a legitimate CRM platform. User reviews suggest it's easy to use with robust sales automation and social media integration. However, some users have reported automation bugs and a difficult mobile app experience. Consider these factors when evaluating Kommo for your needs.
How much does Kommo cost?
Kommo's pricing information is not publicly available. Contact their sales team to obtain specific pricing details for their plans and add-ons. You can also explore whether a free trial is offered.
Is Kommo customer service good?
Kommo's customer support receives positive feedback, with users praising its helpfulness. However, some users have reported automation bugs and pipeline management issues. While the interface is generally considered user-friendly, some find it difficult to use.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.