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Klevu description
Klevu is an AI-powered search and merchandising tool designed for online stores. It uses shoppers' real-time behavior to improve product discovery and boost sales. Klevu offers features like intelligent search, personalized product recommendations, and visual merchandising tools for category pages. The platform is known for its ease of use, quick setup, and compatibility with various e-commerce platforms. Klevu aims to enhance customer experience, increase conversions, and ultimately drive business growth for online retailers.
Who is Klevu best for
Klevu is an AI-powered search and merchandising platform for e-commerce stores. It personalizes product discovery, boosting conversions through features like intelligent search and recommendations. Users praise its ease of use and helpful customer support, while some note occasional product feed issues and limited merchandising tools. Klevu is a good choice for businesses seeking improved search and increased sales.
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Best for small to medium-sized businesses.
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Ideal for e-commerce retailers.
Klevu features
| Supported Klevu allows boosting product visibility via manual scores and bulk rules. |
| Supported Klevu offers personalized recommendations based on individual preferences and behavior using AI and collaborative filtering. |
| Supported Klevu uses AI, predictive autocomplete, and filtering to improve search discoverability. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Klevu reviews
We've summarised 62 Klevu reviews (Klevu G2 reviews) and summarised the main points below.
- Easy integration with platforms like Bigcommerce and Vercel.
- AI-powered search accurately predicts user intent, improving product discovery.
- Excellent and responsive customer support.
- Robust customization options for search and merchandising.
- Provides valuable search analytics for product and category performance.
- Product feed runs sometimes fail silently, requiring code inspection or support intervention.
- Limited built-in merchandising tools for promotions.
- Account management support can be slow and unsatisfactory.
- Styling the search results to match website themes can be difficult.
- Limited analytics and reporting, especially for recommendations.
Klevu pricing
The commentary is based on 10 reviews from Klevu G2 reviews.
While Klevu offers valuable features and good support, some users find certain plans expensive. Others consider it a good value, especially given its advanced search capabilities and merchandising tools. Some users would appreciate more affordable options.
Users sentiment
See the Klevu pricing page.
Klevu AI Site Search
Best AI search for ecommerce.
Klevu AI Recommendations
When every page view is an opportunity.
Klevu AI Merchandising
Convert more on your category pages
Klevu AI Personalization Engine
Personalize product discovery
Klevu alternatives
BloomreachBetter for enterprise businesses. More comprehensive feature set including marketing automation and customer data platform functionalities. Geared towards larger organizations with complex needs.Read more
Luigi's BoxBetter fit for retail and consumer goods. Stronger in customer support. Luigi's Box, a Klevu competitor, is growing faster. However, it has a less transparent pricing structure.Read more
Fast SimonBetter fit for small businesses. Has more momentum in terms of employee growth.Read more
InsiderBetter for enterprise companies with sophisticated marketing needs. Focuses on broader omnichannel marketing automation and personalization, not just product search. Has more momentum in employee growth.Read more
SegmentifyHas grown slower and offers less transparent pricing. A Klevu alternative better suited for users who prioritize robust reporting tools and personalized customer support.Read more
Zendesk Support SuiteBetter for larger organizations and suitable for a wider range of industries. Provides robust customer support features but has negative feedback regarding pricing and support responsiveness. Zendesk Support Suite is growing faster than Klevu. A Klevu alternative and competitor.Read more
Klevu FAQ
What is Klevu and what does Klevu do?
Klevu is an AI-powered search and merchandising platform for e-commerce stores. It uses real-time shopper behavior to personalize product recommendations and improve search, boosting conversions and customer experience. It's known for easy integration and robust customization options.
How does Klevu integrate with other tools?
Klevu integrates with popular e-commerce platforms like Bigcommerce and Vercel, offering seamless implementation. It also provides APIs and webhooks for custom integrations, extending its functionality with other business tools. However, some users have reported challenges styling search results to match website themes.
What the main competitors of Klevu?
Klevu's main competitors include Bloomreach, Luigi's Box, and Fast Simon. These alternatives offer similar AI-powered search and merchandising capabilities for e-commerce businesses seeking improved product discovery and increased sales. Other competitors like Segmentify and Insider provide broader personalization and marketing features.
Is Klevu legit?
Yes, Klevu is a legitimate AI-powered search and merchandising platform for e-commerce. It's known for ease of use and robust features like personalized recommendations and search optimization. Reviews highlight accurate search predictions and excellent customer support, indicating Klevu is safe and effective.
How much does Klevu cost?
Klevu offers custom pricing for its AI-powered search, recommendations, merchandising, and personalization products. Contact Klevu directly to determine if the product pricing is worth it for your ecommerce business. No free trial or free plan information is available.
Is Klevu customer service good?
Klevu's customer support receives positive feedback, with users praising the team's responsiveness and helpfulness, particularly during implementation and ongoing support. However, some users have reported slow responses and unsatisfactory resolutions regarding account management issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.