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Kickserv description
Kickserv is a field service management software designed for small to midsize businesses in industries like pest control, repair, and forestry. It offers tools to manage customers, schedule jobs, send estimates and invoices, and get paid faster. Kickserv provides a mobile app for technicians to access job details, track time, and collect payments on-site. It integrates with popular accounting and marketing software like QuickBooks and Mailchimp. Kickserv aims to simplify field service operations, improve customer experience, and boost revenue.
Who is Kickserv best for
Kickserv is field service management software streamlining operations for small and medium businesses. Users praise its scheduling, dispatching, and customer management features, while some note mobile app limitations. Kickserv offers flexible pricing plans to suit various business needs.
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Best for small to mid-sized businesses seeking streamlined operations.
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Ideal for field service industries like pest control, repair, and forestry.
Kickserv features
| Supported Kickserv offers a mobile app for technicians to manage schedules, jobs, and customer information. |
| Supported Kickserv allows creating, customizing, and sending invoices via email or SMS. |
| Supported Kickserv stores client details like name, contact information, and addresses. |
| Supported Kickserv supports generating and presenting quotes with configurations, pricing, and terms. |
| Supported Kickserv allows scheduling jobs, assigning them to technicians, and tracking them in real time. |
| Supported Kickserv integrates with QuickBooks Online and Desktop. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Kickserv reviews
We've summarised 166 Kickserv reviews (Kickserv G2 reviews) and summarised the main points below.
- Easy to schedule and dispatch jobs.
- User-friendly interface for office staff.
- Good customer support.
- Reasonable pricing for small businesses.
- Estimate and invoice creation is streamlined.
- Helpful for managing customer information and job history.
- Provides real-time updates on job status and schedules.
- Offers a client portal for easy communication.
- Digital documentation reduces paperwork.
- Mobile app functionality is limited and buggy.
- QuickBooks integration has syncing issues, especially with invoice numbers.
- Limited customization for estimates and invoices.
- Reporting features are difficult to use and customize.
Kickserv pricing
The commentary is based on 19 reviews from Kickserv G2 reviews.
Kickserv's pricing is generally considered reasonable, especially for small businesses. Some users find it affordable and appreciate the free option when using Kickserv's credit card processing. However, others mention the pricing structure as a concern, wishing for more affordable options or a better distribution of allowed users across the different packages.
Users sentiment
See the Kickserv pricing page.
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Kickserv has a free plan.
Flex
Great for a small team up to three needing customer, job and payment management
Lite
Great for a team needing more users, customer engagement tools and time tracking.
Standard
For the business that needs more reporting capabilities to increase visibility and improve operations
Business
For teams with more technicians in the field to manage, needing expense tracking, GPS check ins, dispatch mapping
Premium
Ideal for businesses with multiple locations, providing unlimited users, more tools to track and report on technician performance, custom capabilities and more.
Kickserv alternatives
FieldPulseBetter for growing businesses with a faster employee growth rate. A Kickserv alternative with better ratings.Read more
mHelpDeskBetter fit for businesses in healthcare, finance, education, and other industries. Provides in-app messaging, online payments, and online booking features. Kickserv alternative. mHelpDesk competitor. Has less momentum.Read more
SimproBetter for enterprise businesses and those in manufacturing. It has stronger momentum in terms of website traffic and employee growth. However, user reviews are slightly lower. Simpro is a Kickserv alternative and competitor.Read more
Kickserv FAQ
What is Kickserv and what does Kickserv do?
Kickserv is field service management software for small to midsize businesses. It streamlines scheduling, dispatching, invoicing, and customer management. Technicians can use the mobile app for job details and payments. Kickserv integrates with QuickBooks and Mailchimp.
How does Kickserv integrate with other tools?
Kickserv integrates with QuickBooks Online and Desktop for accounting synchronization, and Mailchimp for marketing automation. It also offers a client portal for seamless communication and digital documentation to reduce paperwork.
What the main competitors of Kickserv?
Kickserv's top competitors include Jobber, Housecall Pro, and mHelpDesk. These alternatives offer similar field service management features like scheduling, invoicing, and customer management. Simpro and Zuper are also strong competitors, catering to slightly larger businesses with more complex needs.
Is Kickserv legit?
Yes, Kickserv is a legitimate field service management software. It's generally well-regarded for ease of use and customer support, especially by small businesses needing streamlined scheduling and invoicing. However, some users report issues with the mobile app and QuickBooks integration.
How much does Kickserv cost?
Kickserv's pricing includes a free plan, along with paid options starting at $47/month for the Lite plan. The Standard, Business, and Premium plans cost $95, $159, and $239 per month, respectively. Annual plans are also available, offering cost savings. Is Kickserv worth it? The best plan depends on your team's size and needed features.
Is Kickserv customer service good?
Kickserv's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful and responsive support team, highlighting their quick response times and effective problem-solving. While some users mention occasional server issues, these appear to be infrequent and resolved quickly by support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.