What is HotSchedules and what does HotSchedules do?

HotSchedules is a restaurant-focused workforce management platform. It streamlines scheduling, time tracking, and communication, allowing employees to swap shifts, request time off, and clock in/out, while managers can optimize labor costs and ensure compliance. It's known for its user-friendly interface and mobile accessibility.

How does HotSchedules integrate with other tools?

HotSchedules integrates with various POS systems, payroll providers, and other HR tools. It also offers an open API for custom integrations, enabling businesses to connect HotSchedules with their existing software ecosystem.

What the main competitors of HotSchedules?

Top alternatives to HotSchedules include 7shifts, Legion WFM, and Homebase. 7shifts focuses on restaurant management, Legion WFM uses AI for optimized scheduling, and Homebase offers an all-in-one solution for small to midsize businesses. Other competitors include Rippling, Harri and OnSinch.

Is HotSchedules legit?

Yes, HotSchedules is a legitimate workforce management platform. It's known for its user-friendly interface for scheduling and convenient shift swapping features. However, some users have reported slow loading times and syncing issues.

How much does HotSchedules cost?

I cannot find pricing information for HotSchedules. Contact HotSchedules directly to determine product pricing and if it's worth the cost for your business.

Is HotSchedules customer service good?

Customer reviews on HotSchedules' customer service are mixed. While some users praise the helpful and knowledgeable representatives, others express frustration with slow response times, unresolved issues, and frequent changes in support staff. Several reviews mention difficulty getting timely responses and being passed between different support teams.

HotSchedules

Name: HotSchedules
Rating: 4.3 (103 reviews)
Author: HotSchedules

Company health

Employee growth

2% decrease in the last year

Web traffic

9% increase in the last quarter

Financing

December 2014 - $20M

Ratings

4.3/5

(104)

4.4/5

(446)

3.2/5

(279)

HotSchedules description

HotSchedules is a workforce management platform designed specifically for restaurants and similar businesses. It helps managers create employee schedules, track working hours, and manage payroll. Employees can use it to swap shifts, request time off, and clock in/out. HotSchedules aims to simplify scheduling, improve communication between staff, and ensure labor law compliance. It also offers tools for forecasting labor needs and analyzing performance.

Who is HotSchedules best for

HotSchedules streamlines workforce management for restaurants. Create schedules, track hours, manage payroll, and ensure compliance. Employees can swap shifts, request time off, and clock in/out. Users love the easy time-off requests and shift swapping but dislike occasional slow loading times. Best for small to medium-sized restaurants.

Best for small to medium-sized businesses, especially restaurants.
Ideal for restaurants, bars, and other hospitality businesses.

HotSchedules features

Type in the name of the feature or in your own words tell us what you need

Supported

HotSchedules supports time and attendance tracking, scheduling, and payroll integration.

Supported

HotSchedules supports employee time tracking with its WebClock interface and time clock integrations.

Supported

HotSchedules offers labor forecasting, automated scheduling, shift management, and data analysis.

Supported

HotSchedules supports creating and managing employee schedules with features like templates and shift swapping.

Supported

Employees can swap shifts with each other, subject to manager approval.

Supported

Employees can submit time-off requests, which managers can approve or deny.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive

+1

HotSchedules reviews

We've summarised 549 HotSchedules reviews (HotSchedules GetApp reviews, HotSchedules Software Advice reviews, HotSchedules Capterra reviews and HotSchedules G2 reviews) and summarised the main points below.

Pros of HotSchedules

Easy to request time off and check allowance.
User-friendly interface for scheduling and shift management.
Convenient shift swapping and pick-up features.
Real-time schedule updates and notifications.
Accessible via mobile app and web browser.

Cons of HotSchedules

Paid mobile app.
Slow loading times, glitches, and freezing.
Confusing messaging system and notifications.
Difficult to remove terminated employees from the roster.
Inconsistent data syncing with POS systems.

HotSchedules alternatives

Quinyx

Better for larger organizations, especially in retail and logistics. Has AI-powered scheduling and demand forecasting. Growing faster than HotSchedules. More positive user reviews regarding ease of use and communication tools, but some report difficulties with reporting customization and occasional bugs.
Read more
Connecteam

Better suited for businesses with deskless employees across various industries and offers a free plan. Has broader industry applicability and is growing faster. Higher ratings and users appreciate the ease of use and customer support.
Read more
7shifts

More suitable for restaurants needing tip distribution features. A HotSchedules competitor and alternative, 7shifts has slightly better ratings.
Read more
Legion WFM

Better fit for larger enterprises. Has AI-powered scheduling automation and a higher average rating. Is growing faster than HotSchedules, demonstrating strong momentum.
Read more
Calendly

Better for individual and team scheduling. More suitable for professionals outside hospitality. Higher ratings and ease of use.
Read more
Homebase

Better suited for small to midsize businesses needing broader HR tools alongside scheduling and time tracking. Has stronger momentum and higher user ratings. More versatile across various industries as a HotSchedules alternative and competitor.
Read more

HotSchedules FAQ

What is HotSchedules and what does HotSchedules do?

HotSchedules is a restaurant-focused workforce management platform. It streamlines scheduling, time tracking, and communication, allowing employees to swap shifts, request time off, and clock in/out, while managers can optimize labor costs and ensure compliance. It's known for its user-friendly interface and mobile accessibility.
How does HotSchedules integrate with other tools?

HotSchedules integrates with various POS systems, payroll providers, and other HR tools. It also offers an open API for custom integrations, enabling businesses to connect HotSchedules with their existing software ecosystem.
What the main competitors of HotSchedules?

Top alternatives to HotSchedules include 7shifts, Legion WFM, and Homebase. 7shifts focuses on restaurant management, Legion WFM uses AI for optimized scheduling, and Homebase offers an all-in-one solution for small to midsize businesses. Other competitors include Rippling, Harri and OnSinch.
Is HotSchedules legit?

Yes, HotSchedules is a legitimate workforce management platform. It's known for its user-friendly interface for scheduling and convenient shift swapping features. However, some users have reported slow loading times and syncing issues.
How much does HotSchedules cost?

I cannot find pricing information for HotSchedules. Contact HotSchedules directly to determine product pricing and if it's worth the cost for your business.
Is HotSchedules customer service good?

Customer reviews on HotSchedules' customer service are mixed. While some users praise the helpful and knowledgeable representatives, others express frustration with slow response times, unresolved issues, and frequent changes in support staff. Several reviews mention difficulty getting timely responses and being passed between different support teams.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.