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Homebase description
Homebase is an all-in-one employee management platform designed for small to midsize businesses, particularly in retail, hospitality, and food service. It simplifies workforce management by combining scheduling, time tracking, payroll, communication, HR tools, and even hiring into a single platform. This allows managers to streamline operations, reduce administrative work, and improve team communication. Homebase aims to help businesses stay compliant with labor laws, minimize errors, and ultimately save time and money.
Who is Homebase best for
Homebase is an all-in-one employee management platform simplifying workforce management for small to midsize businesses. It combines scheduling, time tracking, payroll, communication, and HR tools into a single platform. Users praise its user-friendly interface and real-time communication features. However, some find the mobile app unreliable and customer support inconsistent. Homebase is best for businesses with hourly employees, especially in retail, hospitality, or healthcare, looking to streamline operations and reduce administrative work.
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Best for small to midsize businesses with hourly workers.
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Ideal for retail, hospitality, food service, and healthcare.
Homebase features
| Supported Homebase allows creating and managing employee work schedules, including shift trades and real-time adjustments. |
| Supported Homebase supports employee time tracking with clock-in/out functionality. |
| Supported Homebase offers reports on employee data, time off, and performance. |
| Supported Homebase supports time tracking, scheduling, and payroll calculations, although payroll is a paid add-on. |
| Supported Homebase supports payroll management, including tax calculations and paycheck generation. |
| Supported Homebase simplifies onboarding with automated welcome packets, paperwork management, and e-signatures. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Homebase reviews
We've summarised 1108 Homebase reviews (Homebase GetApp reviews, Homebase Software Advice reviews, Homebase TrustPilot reviews, Homebase Capterra reviews and Homebase G2 reviews) and summarised the main points below.
- User-friendly interface for scheduling and basic time tracking.
- Affordable pricing, particularly the free version for basic needs.
- Real-time communication features, including messaging and shift notifications.
- Easy integration with some payroll providers like Gusto.
- Convenient mobile app for employees to access schedules and request time off.
- Scheduling features are limited, especially for complex scenarios like multiple pay rates or roles.
- Customer support responsiveness is inconsistent, with some reports of delayed or unhelpful responses.
- Mobile app can be buggy and unreliable, with occasional syncing or login issues.
- Limited customization for key features, especially for time off and reporting.
- Aggressive upselling and advertising within the platform can be intrusive.
Homebase pricing
The commentary is based on 112 reviews from Homebase Capterra reviews, Homebase G2 reviews, Homebase GetApp reviews, Homebase Software Advice reviews and Homebase TrustPilot reviews.
Homebase offers a robust free version praised for its scheduling and time-tracking features. While some advanced features require a paid subscription, many reviewers find the free version sufficient for small businesses. Some users mention price increases and the cost of certain features, but overall the pricing is viewed favorably.
Users sentiment
See the Homebase pricing page.
Homebase alternatives
homebase vs HarriMore hospitality-focused; has stronger website traffic growth momentum but lower ratings and more negative user reviews.Read more
homebase vs ConnecteamBetter for deskless employees needing task management and internal communication tools. Offers a free plan. Has broader industry applicability but slower momentum. Lower ratings on Glassdoor.Read more
QuinyxBetter for larger businesses with frontline employees. Has AI-powered scheduling and demand forecasting. Grows faster and offers more communication features. More difficult setup and occasional bugs reported. Easier to use, but some find reporting customization challenging.Read more
ezClockerBetter for businesses with field employees or remote workers needing simple time tracking and scheduling. It is growing faster than Homebase and offers GPS location verification. Some users find the admin navigation difficult.Read more
ScheduleProBetter for larger enterprises and those in oil, gas, and manufacturing. Has more momentum.Read more
honeybeeBaseBetter for retail, manufacturing, and non-profit organizations. A good Homebase alternative for those prioritizing ease of use and real-time functionalities, but consider its reported navigation difficulties and app stability issues.Read more
Homebase FAQ
What is Homebase and what does Homebase do?
Homebase is an all-in-one employee management platform for small to midsize businesses. It streamlines scheduling, time tracking, payroll, communication, and HR, helping businesses stay compliant and save time. It's particularly popular in retail, hospitality, and food service.
How does Homebase integrate with other tools?
Homebase integrates with payroll providers like Gusto, POS systems, and other tools. It also offers open APIs. This connectivity streamlines tasks, centralizes data, and expands Homebase's functionalities for better workforce management.
What the main competitors of Homebase?
Homebase competes with employee scheduling and management software like 7shifts (focused on restaurants), Harri (for hospitality), and honeybeeBase (for SMBs). It also faces competition from broader HR platforms like Rippling and BambooHR, and work management platforms like ClickUp.
Is Homebase legit?
Yes, Homebase is a legitimate employee management platform. User reviews highlight its user-friendly interface and affordable pricing. While some users mention limited scheduling features and customer support inconsistencies, Homebase remains a safe and popular choice for managing hourly employees.
How much does Homebase cost?
Homebase pricing is not publicly available. Contact Homebase directly for pricing details on their product plans and add-ons. Consider whether Homebase is worth it after obtaining a quote.
Is Homebase customer service good?
Homebase customer service receives mixed reviews. While some users praise the helpful and friendly support, others express frustration with slow response times and limited issue resolution. Some users mention difficulty contacting support and unresolved technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.