Last updated on
Company health
Ratings
HENO description
HENO is a cloud-based software designed to manage the daily operations of therapy practices. It combines tools like electronic medical records, appointment scheduling, billing and payment processing, and marketing features into one platform. HENO aims to simplify administrative tasks and improve efficiency specifically for practices specializing in occupational, massage, physical, and speech therapy.
Who is HENO best for
HENO is cloud-based software designed to streamline the daily operations of therapy practices. It offers tools for electronic medical records, appointment scheduling, billing, and patient communication. Users praise its intuitive interface and efficient documentation process but note some limitations with reporting and software integration. HENO is best suited for small practices seeking an integrated solution.
-
Best for small practices (less than 50 employees).
-
Ideal for practices specializing in occupational, physical, massage, and speech therapy.
HENO features
| Supported HENO facilitates payment processing from patients and insurance payers, streamlining revenue cycle management. |
| Supported HENO offers a patient portal for accessing records, communicating with providers, and managing health information. |
| Supported HENO supports electronic billing, including submissions to insurance carriers and likely government programs. |
| Supported HENO supports scheduling, rescheduling, and canceling appointments. |
| Supported HENO supports patient records, scheduling, and billing. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
HENO reviews
We've summarised 39 HENO reviews (HENO Software Advice reviews, HENO Capterra reviews and HENO G2 reviews) and summarised the main points below.
- Time-saving and efficient documentation process.
- User-friendly and intuitive interface.
- Excellent customer support, especially during onboarding and with billing.
- Integrated billing software streamlines payment processing.
- Seamless carryover of information from evaluations to reassessments.
- Difficulty transferring information from evaluations to progress reports.
- Secondary insurance information does not populate in billing.
- Filtering reports is difficult, and integration with other software is lacking.
- The software can be overwhelming due to the numerous reports and metrics.
- Limited customization for specific text box placements in medical forms.
HENO pricing
The commentary is based on 4 reviews from HENO Capterra reviews and HENO Software Advice reviews.
While some users found HENO's pricing initially attractive, others described their contracts as predatory and expensive, especially upon early termination. Some praised the affordability compared to competitors, but negative experiences overshadowed these positive sentiments.
Users sentiment
HENO alternatives
WebPTBetter suited for larger practices. More established, but growing slower than HENO. Users report frequent outages and less intuitive flowsheets and HEP features. Pricier and users report poor customer service.Read more
SimplePracticeBetter fit for behavioral health. Has slightly more momentum. Users report some billing and mobile app difficulties.Read more
Sessions HealthBetter suited for mental health practices, including LGBTQ+ affirming businesses. Offers a free plan. Higher rated by users.Read more
ClinicSource Therapy Practice ManagementClinicSource Therapy Practice Management has lower ratings and is declining in popularity. It lacks a patient portal, unlike HENO.Read more
CarepatronBetter suited for larger organizations. Has a free plan. Carepatron is growing faster than HENO. Some users find certain template features tedious.Read more
HENO FAQ
What is HENO and what does HENO do?
HENO is a cloud-based practice management software designed for occupational, massage, physical, and speech therapy practices. It offers tools for scheduling, billing, electronic medical records, and patient communication, aiming to streamline administrative tasks and improve efficiency. HENO is best suited for small practices.
How does HENO integrate with other tools?
HENO's integration capabilities are limited, posing challenges for users who need to connect with other software. Specifically, users report difficulties integrating with external systems for reporting and filtering data.
What the main competitors of HENO?
Top alternatives to HENO include SimplePractice, ClinicSource, and Planetrehab. These competitors offer similar features for therapy practice management, such as scheduling, billing, and patient portals. While HENO focuses on small to medium-sized practices, SimplePractice caters to a broader wellness market, and ClinicSource and Planetrehab specialize in therapy practices of all sizes.
Is HENO legit?
Yes, HENO is a legitimate cloud-based software for therapy practices. User reviews highlight its time-saving documentation and user-friendly interface. However, some users mention difficulties with information transfer and report filtering. Consider these points when evaluating if HENO is safe and suitable for your practice.
How much does HENO cost?
I couldn't find pricing details for HENO. For the most current pricing information, it's best to check their official website or contact their sales team directly.
Is HENO customer service good?
Customer reviews on HENO's customer service are mixed. While many users praise the helpfulness and responsiveness of the support team, especially during onboarding and with billing-related issues, some have reported negative experiences, citing condescending and unhelpful interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.