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HelpWire description
HelpWire is a cloud-based remote desktop software designed for IT support teams of all sizes, especially those in small to medium-sized businesses. It allows technicians to remotely access and control client computers to troubleshoot and resolve issues. Key features include easy session initiation, file transfer, multi-monitor viewing, and integrated chat. HelpWire aims to make remote support straightforward and efficient, reducing the need for on-site visits.
Who is HelpWire best for
HelpWire is a user-friendly remote desktop software perfect for small to medium-sized businesses. IT support teams love its ease of use and speed for resolving client issues. While some users mention occasional connection delays and limited mobile support, the software receives overwhelmingly positive reviews for its simplicity and effectiveness.
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Best for small to medium-sized businesses needing remote desktop software.
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Ideal for IT support teams providing remote troubleshooting and assistance.
HelpWire features
| Supported HelpWire supports remote access to Mac computers. |
| Supported HelpWire allows file transfers via copy-paste, drag-and-drop, or keyboard shortcuts. |
| Supported HelpWire allows viewing and controlling remote desktops across various operating systems. |
| Supported HelpWire supports remote access to Windows computers, but requires the user to be present. |
| Supported HelpWire supports multiple concurrent remote desktop connections for efficient client support. |
| Supported HelpWire supports remote control, file transfer, and multi-monitor support. |
| Supported HelpWire supports unattended remote access for continuous device management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
HelpWire reviews
We've summarised 21 HelpWire reviews (HelpWire G2 reviews) and summarised the main points below.
- User-friendly interface.
- Easy to use, minimal learning curve.
- Fast and efficient remote support.
- Free for individuals and businesses.
- Cross-platform compatibility (Windows and macOS).
- Limited mobile support.
- Screen recording is an issue.
- Occasional connection delays.
- Limited OS support (Windows and macOS only).
- File transfer can be slow.
HelpWire pricing
The commentary is based on 8 reviews from HelpWire G2 reviews.
HelpWire is praised for its free access for both individuals and businesses, making it a cost-effective remote support solution. Users highlight its value, calling it "inexpensive" and a "boon for small businesses." While some desire additional features, its free core offering is widely appreciated.
Users sentiment
HelpWire alternatives
Zoho AssistBetter for larger enterprises and a wider range of industries. Has more momentum based on website traffic and employee growth. A HelpWire alternative and competitor.Read more
ManageEngine Endpoint CentralBetter suited for medium to large businesses needing broader device management, including mobile devices and Linux. ManageEngine Endpoint Central is growing faster and offers more comprehensive endpoint management features. It also supports Linux, unlike HelpWire.Read more
TSplusBetter fit for industries like Healthcare, Finance, Retail, and others. Higher ratings across G2, Capterra, and TrustPilot. Excellent non-functional features such as value, customer service, ease of use, reliability, implementation, and scalability. Users love its ease of use and affordability as a Citrix/Microsoft RDS alternative.Read more
Webex MeetingsBetter for larger organizations needing video conferencing, screen sharing, and team collaboration features. More suitable for cross-industry collaboration, especially in sectors like retail, healthcare, and IT. Offers integrations with popular productivity apps. Provides real-time translation and breakout rooms, absent in HelpWire. Webex Meetings is a strong HelpWire competitor and alternative for enterprise video conferencing.Read more
Splashtop SOSBetter suited for larger enterprises and a wider range of industries. Has broader OS support including Linux. Growing faster.Read more
N-able N-centralBetter for larger organizations and MSPs. A more comprehensive IT management platform, including patch management and hardware inventory features. Stronger focus on IT automation and a broader range of integrations. Has more momentum in terms of website traffic growth. Suitable for a wider range of industries, particularly Software, IT & Telecommunications. A HelpWire alternative and competitor.Read more
HelpWire FAQ
What is HelpWire and what does HelpWire do?
HelpWire is a cloud-based remote desktop software for IT support, enabling technicians to access and control client computers remotely. It features easy session initiation, file transfer, multi-monitor viewing, and chat, simplifying remote support and troubleshooting. It's best suited for small to medium-sized businesses.
How does HelpWire integrate with other tools?
HelpWire primarily integrates with Windows and macOS systems for remote desktop support. It offers features like file transfer, multi-monitor viewing, and integrated chat within its platform for a streamlined workflow. Information on integration with other specific tools is limited.
What the main competitors of HelpWire?
Top HelpWire alternatives include ManageEngine Endpoint Central, Zoho Assist, N-able N-central, Atera, Splashtop SOS, and Cameyo. These competitors offer similar remote support and IT management features, catering to various business sizes and needs.
Is HelpWire legit?
Yes, HelpWire is a legitimate remote desktop software solution. User reviews praise its ease of use and speed, suggesting it's safe and effective for remote support. However, potential users should be aware of reported limitations in mobile support and occasional connection delays.
How much does HelpWire cost?
I cannot find pricing information for HelpWire. Contact HelpWire directly for product pricing or a personalized quote. Consider exploring alternative solutions with transparent pricing if cost is a major factor.
Is HelpWire customer service good?
HelpWire receives positive customer service reviews, with users highlighting the helpful 24/7 support. Some users mention occasional connection delays, but overall, HelpWire is praised for its reliable and efficient remote support capabilities.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.