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GatherUp description
GatherUp is a reputation management platform designed for businesses with multiple locations and the marketing agencies that support them. It helps businesses collect customer feedback, understand it through analysis and AI-powered tools, and improve customer experience by leveraging those insights. Key features include review collection and monitoring, automated review response, customer feedback analysis, and integration with popular business platforms.
What companies are using GatherUp?
Who is GatherUp best for
GatherUp is a reputation management solution best for multi-location businesses and agencies. Users love its ease of use and effectiveness in boosting online reviews. However, some find the pricing high and customization options limited. If you need to improve online presence and manage customer feedback, GatherUp may be a good fit, especially if you prioritize ease of use and robust review generation tools.
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Best fit for small to medium-sized businesses.
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Ideal for businesses in various sectors, including Healthcare, Finance, Retail, and E-commerce.
GatherUp features
| Supported GatherUp allows responding to reviews directly within the platform, after connecting to Google My Business. |
| Supported GatherUp supports automated review generation via email, SMS and other channels. |
| Supported GatherUp supports monitoring reviews from over 100 platforms. |
| Supported GatherUp offers reporting and analytics features, including an Insights Report powered by IBM Watson, to inform decision-making. |
| Supported GatherUp integrates with various platforms like Zapier, Salesforce, HubSpot and offers custom integrations. |
| Supported GatherUp supports online reputation management by monitoring reviews, responding to feedback, and analyzing sentiment. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
GatherUp reviews
We've summarised 85 GatherUp reviews (GatherUp Capterra reviews and GatherUp G2 reviews) and summarised the main points below.
- Easy to use and implement.
- Excellent customer support and onboarding.
- Effective at increasing review volume and improving online reputation.
- Automates review requests and responses.
- Provides valuable customer feedback and insights.
- High cost, especially for multiple locations.
- Slow customer support responses.
- Limited customization, especially for email templates.
- Lack of Yelp integration.
- Confusing user interface for some, requiring extensive training.
GatherUp pricing
The commentary is based on 15 reviews from GatherUp Capterra reviews and GatherUp G2 reviews.
GatherUp's pricing is generally considered affordable, especially for its features, and a good value. However, some users have noted price increases and others feel the cost is too high, particularly for multiple locations or considering the SMS credit limits.
Users sentiment
See the GatherUp pricing page.
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GatherUp has a free trial.
Small Business
This plan is suitable for businesses with a single location and includes features like automated review requests, online review monitoring, and customer feedback tools.
Multi Location
This plan caters to businesses with multiple locations, with pricing based on the number of locations. It offers features such as automated review requests, online review monitoring, and customer feedback tools.
Agency
This plan is designed for agencies and offers white label reputation management software to manage client reviews and enhance customer experiences.
GatherUp alternatives
LocalClarityBetter for improving local search rankings. Offers a free plan for single locations. More focused on Google reviews and integration via Google My Business.Read more
ReputationHas broader industry applicability. GatherUp alternative with a stronger focus on reputation score improvement and review analytics. Has experienced negative LinkedIn employee growth.Read more
Google My BusinessFree, unlike GatherUp, which offers paid plans. Best for single-location businesses seeking basic online presence management. Lacks the automated review requests and multi-location management tools of GatherUp.Read more
LocaloBetter for local SEO with Google Business Profile (GBP) optimization and local citation management. More suitable for small to medium-sized businesses, freelancers, and agencies. Higher rated by users.Read more
EdgeMore focused on service industries and integrates with POS systems. Primarily leverages Google reviews and incentivizes employee performance. Has significantly more momentum and positive ratings on G2 and Glassdoor.Read more
SOCiBetter for enterprise businesses and has more momentum. Focuses on social media management and local listings.Read more
GatherUp FAQ
What is GatherUp and what does GatherUp do?
GatherUp is a reputation management and customer experience platform for multi-location businesses. It helps collect, manage, and analyze customer feedback, including online reviews, to improve customer experience and online reputation. Key features include review monitoring, automated responses, and customer feedback analysis.
How does GatherUp integrate with other tools?
GatherUp integrates with popular platforms like Zapier, Salesforce, and HubSpot to streamline workflows. It also offers custom integrations for specialized needs, ensuring seamless data flow and enhanced functionality with existing business tools.
What the main competitors of GatherUp?
GatherUp's main competitors include Reputation, Birdeye, LocalClarity, and SOCi. These platforms offer similar features such as review monitoring, online reputation management, and customer feedback analysis, catering to multi-location businesses and agencies.
Is GatherUp legit?
GatherUp is a legitimate reputation management platform. User reviews praise its ease of use, helpful customer support, and effectiveness in boosting online reputation and review volume. However, some users mention high costs and limited customization options.
How much does GatherUp cost?
GatherUp's Small Business plan is $99/month. Their Multi-Location plan is $60/month per location. Agency pricing is custom. They offer a 14-day free trial but no free plan. Add-ons like SMS marketing and web chat are available for an additional cost per location.
Is GatherUp customer service good?
GatherUp's customer service receives mixed reviews. While many users praise the excellent support, responsiveness, and helpful onboarding, some have experienced slow response times. Overall, GatherUp's support seems positive, but with some room for improvement in response time consistency.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.