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FreshBooks description
FreshBooks is cloud-based accounting software designed for small and medium-sized businesses. It simplifies tasks like invoicing, expense tracking, time management, and online payments. FreshBooks aims to make financial management more accessible and less time-consuming for business owners.
Who is FreshBooks best for
FreshBooks is cloud accounting software ideal for small to medium-sized businesses needing simplified invoicing, expense tracking, and online payments. Users praise its ease of use and efficient invoicing features. However, some users have reported issues with the forced migration to the new platform and customer service responsiveness. It's a good fit for those seeking basic accounting solutions but may not suit businesses with complex needs.
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Best for small and medium-sized businesses.
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Suitable for a wide range of industries, including Healthcare, Finance, and E-commerce.
FreshBooks features
| Supported FreshBooks supports time tracking for tasks and projects. |
| Supported FreshBooks allows sending automatic payment reminders for outstanding invoices. |
| Supported FreshBooks supports uploading receipts directly and via email. |
| Supported FreshBooks supports expense tracking, receipt scanning, and categorization. |
| Supported FreshBooks supports project management with team collaboration, scheduling, and resource management tools. |
| Supported FreshBooks integrates with various payment gateways like Stripe and WePay for secure and efficient payment processing. |
| Supported FreshBooks supports creating, sending, and tracking invoices, including recurring invoices and multiple currencies. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
FreshBooks reviews
We've summarised 3320 FreshBooks reviews (FreshBooks Software Advice reviews, FreshBooks GetApp reviews, FreshBooks TrustPilot reviews, FreshBooks Capterra reviews and FreshBooks G2 reviews) and summarised the main points below.
- FreshBooks is praised for its user-friendly interface, making it easy to navigate and learn.
- Invoicing is simple and efficient, with customizable templates and automated features like recurring invoices and payment reminders.
- Time tracking is seamless, with the ability to easily log hours and integrate with invoicing.
- The software offers good value for money for freelancers and small businesses with basic accounting needs.
- The mobile app is generally well-received, providing convenient access to key features on the go.
- Forced migration to the new FreshBooks platform has caused numerous issues, including data loss, bugs, and slow performance.
- Many users find customer service unresponsive, with long wait times and unhelpful responses.
- The software lacks robust accounting features, making it unsuitable for businesses with complex needs.
- Pricing can be expensive, especially for growing businesses that need to add team members or clients.
- Bank connections and payment processing through WePay have been unreliable for some users, leading to payment delays and account closures.
FreshBooks pricing
The commentary is based on 421 reviews from FreshBooks Capterra reviews, FreshBooks G2 reviews, FreshBooks GetApp reviews, FreshBooks Software Advice reviews and FreshBooks TrustPilot reviews.
FreshBooks's pricing is generally considered affordable for freelancers and small businesses, especially those with basic accounting needs. However, some users find the tiered pricing structure, based on the number of billable clients, to be a costly drawback as their business grows. Others have mentioned a desire for more transparent pricing and included features.
Users sentiment
FreshBooks alternatives
freshbooks vs XeroBetter for bank reconciliation and reporting. Integrates with more apps. More expensive but potentially a FreshBooks alternative for scaling businesses.Read more
PennylaneBetter for businesses in Europe. Has more momentum. Integrates banking features.Read more
ThryvBetter for marketing automation and social media management. Offers a more centralized business management platform but has slower growth. Consider it a FreshBooks alternative if these features are a priority.Read more
Partial.lyBetter for businesses offering payment plans. Has grown its employee base more rapidly.Read more
BQE COREBetter for project management, time tracking, and reporting. Specifically designed for architecture, engineering, and professional services firms. Has more momentum based on website traffic and employee growth.Read more
FreshBooks FAQ
What is FreshBooks and what does FreshBooks do?
FreshBooks is cloud-based accounting software designed for small and medium-sized businesses. It simplifies invoicing, expense tracking, time management, and online payments. FreshBooks makes financial management easier and less time-consuming, especially for freelancers and businesses with basic accounting needs.
How does FreshBooks integrate with other tools?
FreshBooks integrates with a variety of applications, including Stripe, WePay, and other payment gateways for seamless payment processing. It also supports time tracking integrations and project management tools. However, some users have reported issues with bank connections and payment processing via WePay.
What the main competitors of FreshBooks?
FreshBooks competitors include Xero, known for its automation and user-friendly design; Billomat, simplifying invoicing and accounting; and BigTime, specializing in project management and billing for service-based businesses. ClickUp and BQE Core are also alternatives.
Is FreshBooks legit?
Yes, FreshBooks is a legitimate cloud-based accounting software. It's known for its user-friendly interface and efficient invoicing features. However, some users have reported issues with customer service and recent platform migrations. Consider exploring alternatives if you have complex accounting needs.
How much does FreshBooks cost?
FreshBooks offers Lite, Plus, Premium, and Select plans. Pricing starts at $17/month for Lite and increases based on feature needs and client limits. Contact FreshBooks directly for custom pricing for the Select plan. It's worth exploring to see which plan best fits your business needs and budget.
Is FreshBooks customer service good?
FreshBooks receives mixed reviews for its customer service. While many users praise the helpful and friendly support team, others have experienced long wait times and unhelpful responses, especially after the platform migration. Some users mention excellent support, while others have had negative experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.