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Drag description
Drag transforms your Gmail inbox into a collaborative workspace for your team. It allows you to manage emails, tasks, and even WhatsApp messages from a single, centralized location. With features like shared inboxes, automated workflows, and real-time performance tracking, Drag aims to streamline communication and improve team efficiency for various departments like Sales, Customer Support, HR, and Operations. It integrates seamlessly with Google Workspace and offers a free trial for those interested in exploring its capabilities.
Who is Drag best for
Drag transforms Gmail into a collaborative workspace, streamlining communication and boosting team efficiency. Users praise its intuitive interface and shared inbox feature, while some experience syncing issues and confusing pricing. Ideal for teams relying heavily on Google Workspace, Drag centralizes emails, tasks, and WhatsApp messages, enhancing productivity through shared inboxes and automated workflows.
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Ideal for small, medium, and enterprise businesses seeking enhanced Gmail collaboration.
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Suitable for most industries, Drag offers a versatile solution for improved team communication and workflow management.
Drag features
| Supported Drag supports sending, receiving, and managing emails within Gmail. |
| Supported Drag supports shared team inboxes within Gmail. |
| Supported Drag supports team collaboration with shared boards, analytics, and real-time notifications. |
| Supported Drag allows creating and assigning tasks to team members. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Drag reviews
We've summarised 376 Drag reviews (Drag GetApp reviews, Drag Capterra reviews and Drag G2 reviews) and summarised the main points below.
- Excellent customer support, responsive and helpful.
- Intuitive drag-and-drop interface for easy email organization.
- Shared inbox feature improves team collaboration and efficiency.
- Visual Kanban boards provide a clear overview of tasks and workflows.
- Seamless integration with Gmail streamlines email management.
- Unreliable syncing with Gmail causing emails to go missing.
- Confusing pricing model with unclear user definitions leading to unexpected charges.
- Slow loading times and performance issues, especially with large inboxes or multiple accounts.
- Limited browser compatibility, restricted to Chrome, hindering accessibility.
- Mobile app functionality is underwhelming and needs improvement.
Drag pricing
The commentary is based on 16 reviews from Drag Capterra reviews, Drag G2 reviews and Drag GetApp reviews.
Drag's pricing is a common concern. While some users find it cost-effective and reasonable for small businesses, others consider it overpriced, especially compared to free alternatives or the value received. Several users mentioned a desire for more free features or a more transparent freemium model.
Users sentiment
See the Drag pricing page.
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Drag has a free trial.
Starter
For teams starting with collaboration. Includes email channels, unlimited users and workspaces, 10 automation rules, Zapier integration, assignments, email templates, notes, subtasks, and a 3-month reporting window.
Plus
For growing teams that need to scale work. Includes Plus plan features and unlimited automation rules, file upload, default user roles, email sequences, merge cards, and a 6-month reporting window.
Pro
For teams with advanced email workflows. Includes email and WhatsApp channels, unlimited users, workspaces, and shared conversations, unlimited automation rules, API access, custom user roles and fields, business hours and SLA, and a 12-month reporting window.
Drag alternatives
GmeliusHas stronger momentum. Integrates with Slack and Trello. More focused on small to medium businesses, especially in professional services, IT and marketing.Read more
FrontBetter for customer support across various channels. Has significantly more momentum in terms of employee growth. Includes AI-powered assistance.Read more
Chat BreezesMore focused on social commerce and managing interactions across social media platforms. Better for e-commerce businesses and SMBs. A Chat Breezes alternative for managing email and team workflow.Read more
Asana for Gmail for G SuiteIntegrates with all Google Workspace tools, not just Gmail. Has a free plan available. Is growing faster than Drag in terms of website traffic and employee growth. Users love the seamless Google Workspace integration and ease of turning emails into tasks, but dislike the limited customization and clunky UI. More widely reviewed with generally positive ratings.Read more
Drag FAQ
What is Drag and what does Drag do?
Drag is a collaborative workspace that transforms Gmail into a shared inbox for teams. It streamlines email management, tasks, and even WhatsApp messages within a single platform. Features include shared inboxes, automated workflows, and performance tracking, boosting team efficiency. It integrates with Google Workspace and offers a free trial.
How does Drag integrate with other tools?
Drag integrates seamlessly with Google Workspace, centralizing email, tasks, and WhatsApp messages within Gmail. It supports shared inboxes, automated workflows, and real-time performance tracking, enhancing team communication and efficiency.
What the main competitors of Drag?
Top Drag competitors include Front, Gmelius, and Hiver. These alternatives offer similar shared inbox and email collaboration features within Gmail, focusing on team communication and workflow management. ClickUp and Zoom Workplace provide broader work management and communication solutions.
Is Drag legit?
Drag appears to be a legitimate software, offering helpful features like a shared inbox and email management tools. However, user reviews mention issues with reliability and pricing transparency. Therefore, carefully consider these factors when assessing if Drag is safe and suitable for your needs.
How much does Drag cost?
Drag offers three paid plans: Starter at $10/month, Plus at $18/month, and Pro at $24/month. Each plan caters to different team sizes and workflow needs. Pricing is per user, billed monthly, and annual discounts are available. There is no free plan but a free trial is available.
Is Drag customer service good?
Drag's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report difficulty getting in touch with support and slow response times, especially with billing issues. Some users mention a positive experience pre-subscription, which declined afterward.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.