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Deskhero description
Deskhero is a customer support tool that uses AI to simplify and improve your customer service. It uses past tickets and your knowledge base to help your team provide quick, effective and personalized support experiences.
Who is Deskhero best for
Deskhero is an AI-powered customer support tool designed for small businesses. It leverages a knowledge base and past tickets to provide efficient and personalized support experiences. Deskhero offers features like a robust ticketing system and AI-generated responses. Rated 5/5 on G2.
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Best for small businesses.
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Suitable for businesses seeking AI-powered customer support.
Deskhero features
| Supported Deskhero offers a robust ticketing system with AI-powered features for efficient management. |
| Supported Deskhero uses AI to generate customer support responses based on a knowledge base and past interactions. |
| Supported Deskhero leverages past customer interactions via its ticketing system and knowledge base for personalized support. |
Deskhero alternatives
QiscusBetter for managing multi-channel communication, especially popular messaging apps in Indonesia. Qiscus offers broader integrations, real-time dashboards, and features like automated agent allocation. However, it has some reliability issues, and pricing can be expensive. It is growing faster than Deskhero.Read more
HypertypeBetter for small to medium businesses, especially in e-commerce, marketing & advertising, and professional services. A Deskhero alternative focused on email and live chat support.Read more
BrainfishMore focused on help center functionality. Better for small to medium businesses. Is growing faster.Read more
Gleen AIBetter for larger teams and enterprises. Gleen AI boasts faster growth and positive user reviews, especially regarding integrations and accurate responses. A Deskhero alternative focused on ecommerce and technology.Read more
Deskhero FAQ
What is Deskhero and what does Deskhero do?
Deskhero is an AI-powered customer support tool designed to streamline and enhance customer service. It leverages past support tickets and your knowledge base to empower support teams in delivering prompt, efficient, and personalized customer experiences. It offers a robust ticketing system and AI-generated responses.
How does Deskhero integrate with other tools?
Deskhero integrates with your existing knowledge base and uses past customer interactions (tickets) to provide AI-powered responses. It's designed to streamline customer support workflows within its own platform. There is no information available regarding integrations with third-party tools.
What the main competitors of Deskhero?
Deskhero's main competitors include Qiscus, Caffeinated CX, Cognigy.AI, Brainfish, Tiledesk, and Boostchat. These alternatives offer similar AI-powered customer support solutions, including chatbots, automated responses, and knowledge base integration.
Is Deskhero legit?
Deskhero appears to be a legitimate tool. It integrates AI to streamline customer support responses and uses a ticketing system with your knowledge base for better, faster responses. However, real-world user reviews are limited, so further research is advisable to ensure it's safe and meets your specific needs.
How much does Deskhero cost?
I couldn't find pricing details for Deskhero. For the most current pricing information, it's best to visit their website directly or contact their sales team. This will help you determine if Deskhero is worth the investment for your specific needs.
Is Deskhero customer service good?
Deskhero receives positive feedback for its intuitive design and AI-powered features that boost customer service efficiency. Some minor issues were noted, likely due to the software's early release stage, but overall it's considered a highly effective tool.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.