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Brainfish description
Brainfish is an AI-powered help center tool that helps businesses provide fast and efficient customer service. It analyzes customer questions using natural language processing to understand their meaning and provide accurate answers from your existing knowledge base. Brainfish integrates with popular help desk platforms and offers a user-friendly interface for managing and improving your help content. This can lead to quicker response times, increased customer satisfaction, and a more knowledgeable support team.
Who is Brainfish best for
Brainfish is an AI-powered help center tool for small businesses. It uses natural language processing to analyze customer questions and provide accurate answers from your knowledge base. It integrates with popular help desk platforms like Intercom and Zendesk and offers a user-friendly interface. Brainfish helps provide quick response times and increased customer satisfaction.
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Best for small businesses seeking AI-powered help center solutions.
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No specific industry fit identified yet.
Brainfish features
| Supported Brainfish offers an intuitive and user-friendly interface. |
| Supported Brainfish integrates with Intercom and Zendesk. |
| Supported Brainfish supports integrating external knowledge bases, allowing access to existing resources. |
| Supported Brainfish uses a knowledge base to generate AI-powered customer support responses. Past interactions may be used indirectly. |
| Supported Brainfish offers an AI-powered knowledge base searchable by natural language. |
| Supported Brainfish supports AI-powered knowledge search across FAQs, articles, and other documents. |
Brainfish pricing
See the Brainfish pricing page.
Core
Starting MAUs: 2500, Number of admin users: 3 users
Growth
Starting MAUs: 7500, Number of admin users: 10 users
Enterprise
MAUs: Up to unlimited, Number of admin users: Unlimited
Brainfish alternatives
ControlHippoBetter for managing multi-channel communication, especially messaging apps, and integrating with CRM platforms like HubSpot and Zoho. More suitable for mid-sized sales and support teams. Slower momentum.Read more
Verizon Knowledge AssistGeared towards larger teams in telecommunications. Has less momentum based on employee growth and website traffic. More ratings available to assess. A Verizon Knowledge Assist alternative for smaller businesses.Read more
DeskheroBetter ratings on G2 and Trustpilot. Caters to businesses of all sizes, not just small and medium ones.Read more
Simulacrum AIMore focused on chatbots for customer support and lead generation. Supports live chat and search functionality.Read more
Brainfish FAQ
What is Brainfish and what does Brainfish do?
Brainfish is an AI-powered help center tool designed for small businesses. It uses natural language processing to analyze customer questions and provide answers from your knowledge base. This tool integrates with help desk platforms and offers a user-friendly interface to manage help content, improving response times and customer satisfaction.
How does Brainfish integrate with other tools?
Brainfish integrates with Intercom and Zendesk, allowing businesses to connect their existing help desk platforms. It also supports external knowledge base integrations, enabling access to existing resources for generating AI-powered customer support responses.
What the main competitors of Brainfish?
Alternatives to Brainfish include ControlHippo, Verizon Knowledge Assist, Chatling, Qiscus, Deskhero, and Simulacrum AI. These competitors offer similar AI-powered solutions for customer support, knowledge management, and communication automation.
Is Brainfish legit?
Brainfish appears to be a legitimate AI-powered help center solution. It integrates with platforms like Intercom and Zendesk, and offers an AI-powered knowledge base. However, keep in mind that user reviews are limited, so further research is advisable to ensure it's safe and meets your specific needs.
How much does Brainfish cost?
Brainfish pricing is custom and depends on the number of monthly active users (MAUs) and features. Contact Brainfish for a quote to determine if the product is worth it for your specific needs. They offer Core, Growth, and Enterprise plans.
Is Brainfish customer service good?
Brainfish's customer service is generally considered positive. Users appreciate the quick and easy website integration, enabling fast and automatic customer responses. Some users find the demo-based access less convenient.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.