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Delacon description
Delacon is a call tracking software that helps businesses understand which marketing efforts are driving phone calls. It provides insights into customer journeys, from the initial online interaction to the phone conversation and beyond. By analyzing call data, businesses can optimize their marketing campaigns, improve customer experiences, and ultimately increase their return on investment. Delacon offers features such as call routing, recording, transcription and integration with other platforms like Google Analytics and CRMs.
Who is Delacon best for
Delacon is a call tracking software that helps businesses understand which marketing campaigns are driving phone calls. Businesses gain insights into the customer journey, from online interaction to phone conversations. By analyzing call data, businesses can optimize marketing campaigns and improve customer experience. Delacon offers features such as call routing, recording, transcription, and integrations with platforms like Google Analytics and CRMs. Their pricing is tiered, based on a minimum monthly spend.
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Best for medium to enterprise companies.
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Ideal for businesses relying on phone calls for lead generation and sales.
Delacon features
| Supported Delacon integrates with Salesforce and other CRM systems for managing customer data and workflows. |
| Supported Delacon provides detailed call reporting and analytics to improve strategies. |
| Supported Delacon provides call transcriptions via its Speech Analytics platform and API. |
| Supported Delacon offers call tracking and analytics to measure marketing campaign success and understand customer behavior. |
Delacon pricing
Users sentiment
See the Delacon pricing page.
Business
Setup fee per local/toll-free call tracking number: USD 0.00. Monthly fee per local/toll-free call tracking number: USD 5.00. Local number to landline/mobile answer point: USD 0.05. Toll-free number to landline/mobile answer point: USD 0.06. Call Feedback Survey monthly fee per number: USD 5.00. Call Recording monthly fee per number: USD 0.00. Call Recording usage fee per minute: USD 0.03.
Agency
Setup fee per local/toll-free call tracking number: USD 0.00. Monthly fee per local/toll-free call tracking number: USD 4.50. Local number to landline/mobile answer point: USD 0.05. Toll-free number to landline/mobile answer point: USD 0.06. Call Feedback Survey monthly fee per number: USD 5.00. Call Recording monthly fee per number: USD 0.00. Call Recording usage fee per minute: USD 0.03.
Delacon alternatives
Call TrackerHas white label call tracking and offers tiered pricing starting at $37/month. Has slower momentum compared to Delacon. Users love the insights into marketing effectiveness and user-friendly interface, but dislike setup complexity and limited customization. A Delacon competitor and alternative.Read more
Salesforce Marketing Cloud EngagementBetter for larger businesses seeking multi-channel marketing automation and Salesforce integration. Not call-tracking focused.Read more
Brevo Marketing PlatformBetter for email marketing, SMS, and CRM. A good Delacon alternative for growing businesses with tighter budgets. Offers a free plan. Broader industry fit.Read more
CallTracking.comMore affordable, with simple pricing starting at $10 per month. A good Delacon alternative.Read more
MCUBE Contact Center SolutionBetter for mid-sized companies in India focused on customer interaction management via phone. Has grown faster than Delacon. G2 rates it 5/5 stars. A Delacon competitor and alternative.Read more
sisCRMMore focused on sales and performance management. Has slower momentum compared to Delacon, a Delacon competitor. Integrates with call center solutions. Good fit for sales-focused businesses.Read more
Delacon FAQ
What is Delacon and what does Delacon do?
Delacon is a call tracking and analytics platform that helps businesses optimize marketing campaigns and improve customer experience. It provides insights into customer journeys by analyzing call data, offering features such as call routing, recording, transcription, and integrations with other platforms. Delacon is ideal for businesses relying on phone calls for lead generation.
How does Delacon integrate with other tools?
Delacon integrates with Salesforce and other CRM systems for managing customer data and workflows. It also offers integrations with Google Analytics for enhanced marketing analysis and other platforms to streamline data flow and improve campaign effectiveness.
What the main competitors of Delacon?
Top alternatives to Delacon include Call Tracker, CallTracking.com, and Salesforce Marketing Cloud Engagement. These competitors offer similar call tracking and analytics features, catering to businesses that need to understand which marketing campaigns are driving phone calls and optimize their strategies accordingly.
Is Delacon legit?
Yes, Delacon is a legitimate call tracking software company. They offer call routing, recording, and transcription, integrating with platforms like Google Analytics and CRMs. With positive website traffic and employee growth, Delacon appears to be a safe and growing company.
How much does Delacon cost?
Delacon pricing is custom and depends on the chosen plan. The Business plan starts at $5 per local number and $5 per toll-free number, while the Agency plan starts at $4.50 per local number and $4.50 per toll-free number. Add-ons and integrations incur additional costs. A minimum spend of $1000 per month applies.
Is Delacon customer service good?
Delacon's customer service is generally considered positive. While they experienced a period of extended response times, this issue has been resolved and they are now known for being proactive in offering assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.